Development of a software module for order status management at an event management company

• Autor(a) principal: Khasenova, Dinara
• Data de Publicação: 2017
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10198/14663
• topic: Information systems; Domínio/Área Científica::Engenharia e Tecnologia::Outras Engenharias e Tecnologias

In this work, we study the activities of the studio "Make Men Zhake", which is specializes in organizing various events (corporate parties, birthdays, weddings) and, in particular, the management area. In the manager's work, the main problem area was identified - the business process of processing customer orders. The goal of the work is to solve the above problems with the use of information technologies and the development of a Customer Relationship Management (CRM) module. In the work, we describe all the activities of the studio of event, the hierarchy of employees, which is a typical example of a small commercial organization. We use the “Rational Rose” tool to describe/modelling the studio, and for constructing UML diagrams. We also presents the state-of-the art of CRM technology, because “Make Men Zhake” is a typical example of a small commercial organization in which the customer is the main one. To achieve the goal, we had developed a software module for processing the orders of the studio's customers in the "1C: Enterprise" platform. The result of the work will be a ready application, in which the manager could supervise all the process of processing orders, the organizer controls everything, and all the studio staff can make changes and corrections to certain processes. Also important is that customers can learn everything about the order without meeting with the manager, which greatly simplifies the work of the studio as a whole. In the end, the result of the implementation of the module will be the automation of the management area and the work of the Studio as a whole. Thus, the main goal is to increase the profitability of the business event of studio "Make men Zhake" will be achieved.