Tacit knowledge in it consulting companies practical and ethical problems in Portugal

Detalhes bibliográficos
Autor(a) principal: Souza, Halley Nazareth de
Data de Publicação: 2019
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/77156
Resumo: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
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spelling Tacit knowledge in it consulting companies practical and ethical problems in PortugalTacit knowledgeKnowledge CreationKnowledge RetentionPortuguese IT consulting companies.Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceThe prime aim of this thesis is to establish to what extent can companies prevent knowledge loss due to the change of personnel and the loss o f employees. In order to answer to this question, firstly the concept of knowledge and its various definitions and classifications are looked into, with the most significant distinction between tacit and explicit knowledge at its spearhead. The literature review including classical texts of Ikujiro Nonaka, who coined the concept o f knowledge creating companies at the beginning o f 1990s, has been conducted. Hence, the literature review dates back to the beginning o f the 1990s demonstrating the development of ideas and concepts throughout almost three decades up to today. Subsequently, the thesis analyzes different classical approaches to the process o f knowledge creation, conducting the in-depth analysis o f Nonaka's approach, known as model SECI, elaborating on concept o f Ba and knowledge conversion taking place in corresponding Ba's such as socialization, externalization, combination and internalization. It is Nonaka's theory that became the base for further consideration of the problem from theoretical and practical viewpoints, giving rise to the concept o f knowledge creating companies, as well as the discipline o f Knowledge Management. The further part o f this thesis aims to assess the current situation in Portuguese IT consulting companies by analyzing the survey, previously prepared and conducted in the above-mentioned type of companies in Portugal. Basing on the data gathered, the final conclusions and recommendations are drawn, presenting the current situation in Portuguese IT consulting companies, by looking into the following three main categories o f information: (1) the check-up o f skills and knowledge level on the stage o f recruitment to the company, as well as after probationary period, (2) providing employees with training of various type, including training courses related to their discipline as well as other skills, e.g. foreign languages or soft skills, and, more importantly for this thesis, (3) the openness o f information and knowledge flow in the organization. The latter proves to be o f the upmost importance for this thesis since it demonstrates i f the organization is prepared and encouraging for its employees to socialize, and hence, to share their thoughts in an informal way, which is the only way o f tacit knowledge to be passed on.Gonçalves, Rui Alexandre HenriquesRUNSouza, Halley Nazareth de2019-08-01T12:57:24Z2019-06-032019-06-03T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/77156TID:202269590enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-05-22T17:40:33Zoai:run.unl.pt:10362/77156Portal AgregadorONGhttps://www.rcaap.pt/oai/openairemluisa.alvim@gmail.comopendoar:71602024-05-22T17:40:33Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Tacit knowledge in it consulting companies practical and ethical problems in Portugal
title Tacit knowledge in it consulting companies practical and ethical problems in Portugal
spellingShingle Tacit knowledge in it consulting companies practical and ethical problems in Portugal
Souza, Halley Nazareth de
Tacit knowledge
Knowledge Creation
Knowledge Retention
Portuguese IT consulting companies.
title_short Tacit knowledge in it consulting companies practical and ethical problems in Portugal
title_full Tacit knowledge in it consulting companies practical and ethical problems in Portugal
title_fullStr Tacit knowledge in it consulting companies practical and ethical problems in Portugal
title_full_unstemmed Tacit knowledge in it consulting companies practical and ethical problems in Portugal
title_sort Tacit knowledge in it consulting companies practical and ethical problems in Portugal
author Souza, Halley Nazareth de
author_facet Souza, Halley Nazareth de
author_role author
dc.contributor.none.fl_str_mv Gonçalves, Rui Alexandre Henriques
RUN
dc.contributor.author.fl_str_mv Souza, Halley Nazareth de
dc.subject.por.fl_str_mv Tacit knowledge
Knowledge Creation
Knowledge Retention
Portuguese IT consulting companies.
topic Tacit knowledge
Knowledge Creation
Knowledge Retention
Portuguese IT consulting companies.
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
publishDate 2019
dc.date.none.fl_str_mv 2019-08-01T12:57:24Z
2019-06-03
2019-06-03T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/77156
TID:202269590
url http://hdl.handle.net/10362/77156
identifier_str_mv TID:202269590
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv mluisa.alvim@gmail.com
_version_ 1817545704061534208

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