The logistics role of physical stores in the e-commerce channel of an omni-channel retailer

Detalhes bibliográficos
Autor(a) principal: Abreu, Helena Margarida de Sousa
Data de Publicação: 2020
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/104022
Resumo: This paper explores how physical stores may be integrated in the online operations of an omni-channel retailer. A literature review enabled the creation of an initial framework, which was then validated by expert interviews. It was found that savings in transportation costs may support store fulfillment, while service criteria favor the alternatives. Ultimately, the retailer’s operationalpositioning defines the most important considerations for this decision. Transportation savings also support the use of stores in the delivery of online orders, and the speed of reintegration of returned items into the firm’s inventory encourages the use of stores to process returns
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spelling The logistics role of physical stores in the e-commerce channel of an omni-channel retailerPhysical StoresOmni-channel logisticsRetailingLogistics network designDomínio/Área Científica::Ciências Sociais::Economia e GestãoThis paper explores how physical stores may be integrated in the online operations of an omni-channel retailer. A literature review enabled the creation of an initial framework, which was then validated by expert interviews. It was found that savings in transportation costs may support store fulfillment, while service criteria favor the alternatives. Ultimately, the retailer’s operationalpositioning defines the most important considerations for this decision. Transportation savings also support the use of stores in the delivery of online orders, and the speed of reintegration of returned items into the firm’s inventory encourages the use of stores to process returnsBaganha, ManuelRUNAbreu, Helena Margarida de Sousa2020-09-14T10:24:06Z2020-06-022020-05-222020-06-02T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/104022TID:202502295enginfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:49:33Zoai:run.unl.pt:10362/104022Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:40:06.427170Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The logistics role of physical stores in the e-commerce channel of an omni-channel retailer
title The logistics role of physical stores in the e-commerce channel of an omni-channel retailer
spellingShingle The logistics role of physical stores in the e-commerce channel of an omni-channel retailer
Abreu, Helena Margarida de Sousa
Physical Stores
Omni-channel logistics
Retailing
Logistics network design
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short The logistics role of physical stores in the e-commerce channel of an omni-channel retailer
title_full The logistics role of physical stores in the e-commerce channel of an omni-channel retailer
title_fullStr The logistics role of physical stores in the e-commerce channel of an omni-channel retailer
title_full_unstemmed The logistics role of physical stores in the e-commerce channel of an omni-channel retailer
title_sort The logistics role of physical stores in the e-commerce channel of an omni-channel retailer
author Abreu, Helena Margarida de Sousa
author_facet Abreu, Helena Margarida de Sousa
author_role author
dc.contributor.none.fl_str_mv Baganha, Manuel
RUN
dc.contributor.author.fl_str_mv Abreu, Helena Margarida de Sousa
dc.subject.por.fl_str_mv Physical Stores
Omni-channel logistics
Retailing
Logistics network design
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Physical Stores
Omni-channel logistics
Retailing
Logistics network design
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description This paper explores how physical stores may be integrated in the online operations of an omni-channel retailer. A literature review enabled the creation of an initial framework, which was then validated by expert interviews. It was found that savings in transportation costs may support store fulfillment, while service criteria favor the alternatives. Ultimately, the retailer’s operationalpositioning defines the most important considerations for this decision. Transportation savings also support the use of stores in the delivery of online orders, and the speed of reintegration of returned items into the firm’s inventory encourages the use of stores to process returns
publishDate 2020
dc.date.none.fl_str_mv 2020-09-14T10:24:06Z
2020-06-02
2020-05-22
2020-06-02T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/104022
TID:202502295
url http://hdl.handle.net/10362/104022
identifier_str_mv TID:202502295
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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