Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal

Detalhes bibliográficos
Autor(a) principal: Fonseca, Luís Miguel
Data de Publicação: 2021
Outros Autores: Cardoso, Maria Cristiana, Nóvoa, Maria Henriqueta
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.22/18809
Resumo: This paper aims to identify and characterize the motivations for ISO 9001 quality management system (QMS) implementation and certification, with a novel, valid and business-oriented scale applied to a large sample. Instead of adopting a normative approach focusing on the internal/external nature of the motivation, this investigation aims to emphasize the ISO 9001 driving forces from an instrumental (productivity, market and competitiveness) perspective. This study is framed with a quantitative methodology supported by an email survey encompassing a sample of 526 Portuguese ISO 9001 certified organizations. Descriptive statistics, exploratory factorial analysis (EFA), t-tests and correlation analysis were performed according to the proposed research questions. Regarding the motivations, three factors were obtained by applying EFA: market, productivity and competitiveness. The respondent organizations consider the productivity factor (mainly related to internal motivations) to be the most important. Concerning the other factors, competitiveness in the sector is ranked second and the reasons related to the market come in third. Additionally, organizations of medium dimension (between 50 and 249 employees), certified up to 1999 or from the private sector, give greater relevance to motivations related to the market and competitiveness.
id RCAP_ae832c8cb23b3e762158a1a0b93c0042
oai_identifier_str oai:recipp.ipp.pt:10400.22/18809
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposalMotivationISO 9001QMSQuality certificationDriving forcesThis paper aims to identify and characterize the motivations for ISO 9001 quality management system (QMS) implementation and certification, with a novel, valid and business-oriented scale applied to a large sample. Instead of adopting a normative approach focusing on the internal/external nature of the motivation, this investigation aims to emphasize the ISO 9001 driving forces from an instrumental (productivity, market and competitiveness) perspective. This study is framed with a quantitative methodology supported by an email survey encompassing a sample of 526 Portuguese ISO 9001 certified organizations. Descriptive statistics, exploratory factorial analysis (EFA), t-tests and correlation analysis were performed according to the proposed research questions. Regarding the motivations, three factors were obtained by applying EFA: market, productivity and competitiveness. The respondent organizations consider the productivity factor (mainly related to internal motivations) to be the most important. Concerning the other factors, competitiveness in the sector is ranked second and the reasons related to the market come in third. Additionally, organizations of medium dimension (between 50 and 249 employees), certified up to 1999 or from the private sector, give greater relevance to motivations related to the market and competitiveness.EmeraldRepositório Científico do Instituto Politécnico do PortoFonseca, Luís MiguelCardoso, Maria CristianaNóvoa, Maria Henriqueta20212035-01-01T00:00:00Z2021-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.22/18809eng10.1108/IJQSS-02-2021-0031metadata only accessinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-13T13:11:50Zoai:recipp.ipp.pt:10400.22/18809Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:38:52.609588Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal
title Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal
spellingShingle Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal
Fonseca, Luís Miguel
Motivation
ISO 9001
QMS
Quality certification
Driving forces
title_short Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal
title_full Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal
title_fullStr Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal
title_full_unstemmed Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal
title_sort Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal
author Fonseca, Luís Miguel
author_facet Fonseca, Luís Miguel
Cardoso, Maria Cristiana
Nóvoa, Maria Henriqueta
author_role author
author2 Cardoso, Maria Cristiana
Nóvoa, Maria Henriqueta
author2_role author
author
dc.contributor.none.fl_str_mv Repositório Científico do Instituto Politécnico do Porto
dc.contributor.author.fl_str_mv Fonseca, Luís Miguel
Cardoso, Maria Cristiana
Nóvoa, Maria Henriqueta
dc.subject.por.fl_str_mv Motivation
ISO 9001
QMS
Quality certification
Driving forces
topic Motivation
ISO 9001
QMS
Quality certification
Driving forces
description This paper aims to identify and characterize the motivations for ISO 9001 quality management system (QMS) implementation and certification, with a novel, valid and business-oriented scale applied to a large sample. Instead of adopting a normative approach focusing on the internal/external nature of the motivation, this investigation aims to emphasize the ISO 9001 driving forces from an instrumental (productivity, market and competitiveness) perspective. This study is framed with a quantitative methodology supported by an email survey encompassing a sample of 526 Portuguese ISO 9001 certified organizations. Descriptive statistics, exploratory factorial analysis (EFA), t-tests and correlation analysis were performed according to the proposed research questions. Regarding the motivations, three factors were obtained by applying EFA: market, productivity and competitiveness. The respondent organizations consider the productivity factor (mainly related to internal motivations) to be the most important. Concerning the other factors, competitiveness in the sector is ranked second and the reasons related to the market come in third. Additionally, organizations of medium dimension (between 50 and 249 employees), certified up to 1999 or from the private sector, give greater relevance to motivations related to the market and competitiveness.
publishDate 2021
dc.date.none.fl_str_mv 2021
2021-01-01T00:00:00Z
2035-01-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.22/18809
url http://hdl.handle.net/10400.22/18809
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.1108/IJQSS-02-2021-0031
dc.rights.driver.fl_str_mv metadata only access
info:eu-repo/semantics/openAccess
rights_invalid_str_mv metadata only access
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Emerald
publisher.none.fl_str_mv Emerald
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799131476932952064