Adoption of robots and service automation by tourism and hospitality companies

Detalhes bibliográficos
Autor(a) principal: Ivanov, Stanislav
Data de Publicação: 2017
Outros Autores: Webster, Craig, Berezina, Katerina
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://doi.org/10.34624/rtd.v1i27/28.10019
Resumo: This paper explores the current state and the potential adoption of service automation and robots by tourist, travel and hospitality companies. Despite the huge advancements in social robotics, the research on robots in tourism has been extremely limited – a gap that is partially filled by this paper. Specifically the paper looks at service automation in hotels, restaurants, events, theme and amusement parks, airports, car rental companies, travel agencies and tourist information centres, museums and art galleries. The paper elaborates on the challenges that companies will face when adopting service automation and robots to serve tourists.  
id RCAP_b68009d518283812897226a811f927c2
oai_identifier_str oai:proa.ua.pt:article/10019
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Adoption of robots and service automation by tourism and hospitality companiesAdoption of robots and service automation by tourism and hospitality companiesThis paper explores the current state and the potential adoption of service automation and robots by tourist, travel and hospitality companies. Despite the huge advancements in social robotics, the research on robots in tourism has been extremely limited – a gap that is partially filled by this paper. Specifically the paper looks at service automation in hotels, restaurants, events, theme and amusement parks, airports, car rental companies, travel agencies and tourist information centres, museums and art galleries. The paper elaborates on the challenges that companies will face when adopting service automation and robots to serve tourists.  Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro2017-01-01T00:00:00Zjournal articlejournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://doi.org/10.34624/rtd.v1i27/28.10019oai:proa.ua.pt:article/10019Journal of Tourism & Development; Vol 1 No 27/28 (2017); 1501-1517Revista Turismo & Desenvolvimento; vol. 1 n.º 27/28 (2017); 1501-15172182-14531645-9261reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://proa.ua.pt/index.php/rtd/article/view/10019https://doi.org/10.34624/rtd.v1i27/28.10019https://proa.ua.pt/index.php/rtd/article/view/10019/6531https://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessIvanov, StanislavWebster, CraigBerezina, Katerina2022-09-26T10:56:41Zoai:proa.ua.pt:article/10019Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:05:27.961929Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Adoption of robots and service automation by tourism and hospitality companies
Adoption of robots and service automation by tourism and hospitality companies
title Adoption of robots and service automation by tourism and hospitality companies
spellingShingle Adoption of robots and service automation by tourism and hospitality companies
Ivanov, Stanislav
title_short Adoption of robots and service automation by tourism and hospitality companies
title_full Adoption of robots and service automation by tourism and hospitality companies
title_fullStr Adoption of robots and service automation by tourism and hospitality companies
title_full_unstemmed Adoption of robots and service automation by tourism and hospitality companies
title_sort Adoption of robots and service automation by tourism and hospitality companies
author Ivanov, Stanislav
author_facet Ivanov, Stanislav
Webster, Craig
Berezina, Katerina
author_role author
author2 Webster, Craig
Berezina, Katerina
author2_role author
author
dc.contributor.author.fl_str_mv Ivanov, Stanislav
Webster, Craig
Berezina, Katerina
description This paper explores the current state and the potential adoption of service automation and robots by tourist, travel and hospitality companies. Despite the huge advancements in social robotics, the research on robots in tourism has been extremely limited – a gap that is partially filled by this paper. Specifically the paper looks at service automation in hotels, restaurants, events, theme and amusement parks, airports, car rental companies, travel agencies and tourist information centres, museums and art galleries. The paper elaborates on the challenges that companies will face when adopting service automation and robots to serve tourists.  
publishDate 2017
dc.date.none.fl_str_mv 2017-01-01T00:00:00Z
dc.type.driver.fl_str_mv journal article
journal article
info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://doi.org/10.34624/rtd.v1i27/28.10019
oai:proa.ua.pt:article/10019
url https://doi.org/10.34624/rtd.v1i27/28.10019
identifier_str_mv oai:proa.ua.pt:article/10019
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://proa.ua.pt/index.php/rtd/article/view/10019
https://doi.org/10.34624/rtd.v1i27/28.10019
https://proa.ua.pt/index.php/rtd/article/view/10019/6531
dc.rights.driver.fl_str_mv https://creativecommons.org/licenses/by/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro
publisher.none.fl_str_mv Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro
dc.source.none.fl_str_mv Journal of Tourism & Development; Vol 1 No 27/28 (2017); 1501-1517
Revista Turismo & Desenvolvimento; vol. 1 n.º 27/28 (2017); 1501-1517
2182-1453
1645-9261
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799130516479279104

Registros relacionados