An insight on B2B firms in the age of digitalization and paperless processes
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/1822/76068 |
Resumo: | In recent years and due to market demand and environmental regulations, firms have been changing their procedures regarding document production, handling, and filling. There has been a paradigm change in document sustention in order to attain such changes, from paper-based to electronic forms, resulting in the Digitization and Paperless Office Program (DPOP). The literature on digitization and paperless processes is profuse; nonetheless, it is outdated, uses only single or multiple case study approaches, and is limited to specific industries, such as healthcare or higher education. To overcome this gap, this research analyses the current implementation of the DPOP in five major sectors by using a country scale approach; consequently, this research study contributes to strengthening the literature in this area of knowledge. The methodology used is quantitative and is based on a questionnaire distributed to the most important economic sectors (education, health, trade, industry, and services) in Portugal. The results show that a DPOP positively impacts companies, as it increases profitability and, in most cases, is a sine qua non condition for negotiating with clients. Additionally, it favours companies’ image, reduces costs, and contributes to environmental sustainability. This research provides new insights into how firms using a DPOP may contribute to dematerialization and paper consumption reduction. It is also original as it covers multiple sectors using a country approach. |
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An insight on B2B firms in the age of digitalization and paperless processesDigitizationPaperless officePaper reductionDematerializationOffice printing industryCorporate imageServitizationDownsizingBusiness-to-business servicesScience & TechnologyIn recent years and due to market demand and environmental regulations, firms have been changing their procedures regarding document production, handling, and filling. There has been a paradigm change in document sustention in order to attain such changes, from paper-based to electronic forms, resulting in the Digitization and Paperless Office Program (DPOP). The literature on digitization and paperless processes is profuse; nonetheless, it is outdated, uses only single or multiple case study approaches, and is limited to specific industries, such as healthcare or higher education. To overcome this gap, this research analyses the current implementation of the DPOP in five major sectors by using a country scale approach; consequently, this research study contributes to strengthening the literature in this area of knowledge. The methodology used is quantitative and is based on a questionnaire distributed to the most important economic sectors (education, health, trade, industry, and services) in Portugal. The results show that a DPOP positively impacts companies, as it increases profitability and, in most cases, is a sine qua non condition for negotiating with clients. Additionally, it favours companies’ image, reduces costs, and contributes to environmental sustainability. This research provides new insights into how firms using a DPOP may contribute to dematerialization and paper consumption reduction. It is also original as it covers multiple sectors using a country approach.This work is supported by national funds through the FCT - Portuguese Foundation for Science and Technology under the project «UIDB/04630/2020».Multidisciplinary Digital Publishing Institute (MDPI)Universidade do MinhoOliveira, JoséAzevedo, António Joaquim Araújo deFerreira, João J.Gomes, SofiaLopes, João M.2021-10-202021-10-20T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/1822/76068engOliveira, J.; Azevedo, A.; Ferreira, J.J.; Gomes, S.; Lopes, J.M. An insight on B2B Firms in the Age of Digitalization and Paperless Processes. Sustainability 2021, 13, 11565. https://doi.org/10.3390/su1321115652071-105010.3390/su13211156511565https://www.mdpi.com/2071-1050/13/21/11565info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-21T12:26:15Zoai:repositorium.sdum.uminho.pt:1822/76068Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T19:20:37.135865Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
An insight on B2B firms in the age of digitalization and paperless processes |
title |
An insight on B2B firms in the age of digitalization and paperless processes |
spellingShingle |
An insight on B2B firms in the age of digitalization and paperless processes Oliveira, José Digitization Paperless office Paper reduction Dematerialization Office printing industry Corporate image Servitization Downsizing Business-to-business services Science & Technology |
title_short |
An insight on B2B firms in the age of digitalization and paperless processes |
title_full |
An insight on B2B firms in the age of digitalization and paperless processes |
title_fullStr |
An insight on B2B firms in the age of digitalization and paperless processes |
title_full_unstemmed |
An insight on B2B firms in the age of digitalization and paperless processes |
title_sort |
An insight on B2B firms in the age of digitalization and paperless processes |
author |
Oliveira, José |
author_facet |
Oliveira, José Azevedo, António Joaquim Araújo de Ferreira, João J. Gomes, Sofia Lopes, João M. |
author_role |
author |
author2 |
Azevedo, António Joaquim Araújo de Ferreira, João J. Gomes, Sofia Lopes, João M. |
author2_role |
author author author author |
dc.contributor.none.fl_str_mv |
Universidade do Minho |
dc.contributor.author.fl_str_mv |
Oliveira, José Azevedo, António Joaquim Araújo de Ferreira, João J. Gomes, Sofia Lopes, João M. |
dc.subject.por.fl_str_mv |
Digitization Paperless office Paper reduction Dematerialization Office printing industry Corporate image Servitization Downsizing Business-to-business services Science & Technology |
topic |
Digitization Paperless office Paper reduction Dematerialization Office printing industry Corporate image Servitization Downsizing Business-to-business services Science & Technology |
description |
In recent years and due to market demand and environmental regulations, firms have been changing their procedures regarding document production, handling, and filling. There has been a paradigm change in document sustention in order to attain such changes, from paper-based to electronic forms, resulting in the Digitization and Paperless Office Program (DPOP). The literature on digitization and paperless processes is profuse; nonetheless, it is outdated, uses only single or multiple case study approaches, and is limited to specific industries, such as healthcare or higher education. To overcome this gap, this research analyses the current implementation of the DPOP in five major sectors by using a country scale approach; consequently, this research study contributes to strengthening the literature in this area of knowledge. The methodology used is quantitative and is based on a questionnaire distributed to the most important economic sectors (education, health, trade, industry, and services) in Portugal. The results show that a DPOP positively impacts companies, as it increases profitability and, in most cases, is a sine qua non condition for negotiating with clients. Additionally, it favours companies’ image, reduces costs, and contributes to environmental sustainability. This research provides new insights into how firms using a DPOP may contribute to dematerialization and paper consumption reduction. It is also original as it covers multiple sectors using a country approach. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-10-20 2021-10-20T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/1822/76068 |
url |
http://hdl.handle.net/1822/76068 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Oliveira, J.; Azevedo, A.; Ferreira, J.J.; Gomes, S.; Lopes, J.M. An insight on B2B Firms in the Age of Digitalization and Paperless Processes. Sustainability 2021, 13, 11565. https://doi.org/10.3390/su132111565 2071-1050 10.3390/su132111565 11565 https://www.mdpi.com/2071-1050/13/21/11565 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Multidisciplinary Digital Publishing Institute (MDPI) |
publisher.none.fl_str_mv |
Multidisciplinary Digital Publishing Institute (MDPI) |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799132669561274368 |