Performance appraisal design in the context of a SME : the “silent living” case

Detalhes bibliográficos
Autor(a) principal: Simão, Sara Filipa Valente
Data de Publicação: 2022
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.5/25027
Resumo: Mestrado Bolonha em Management
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spelling Performance appraisal design in the context of a SME : the “silent living” casePerformance AppraisalHuman Resources ManagementSmall and Medium-sized EnterprisesCase StudyPerformanceHospitalityMestrado Bolonha em ManagementThis project provides new insights on how to design Performance Appraisal Systems in the context of Portuguese SMEs. This is a case study based on the activity of Silent Living, a small hospitality company with nineteen employees, that were named by the student after Silent Livers. It is widely recognized that the overall performance is a crucial factor to improve or harm companies’ outcomes. Simultaneously, human resources are one of the most impacting means to achieve an advantage in the competitive set we face today. This is even more critical in an industry that offers experiences, and that bases a huge part of its operation on connections between people, which is the reality of the hospitality industry. Therefore, it is increasingly pertinent to invest more time and resources in strategic human resources management, something that has been neglected by SMEs, due to the demanding relationship between the several challenges they live and the resources they possess. For that, Performance Appraisal Systems can be an important tool. In such manner, after observing the operation and behaviour of the Silent Livers, and collecting their feedback on how to design a Performance Appraisal System and on the company’s particularities, a framework was created to translate the possible evolution of this process. The framework is simple, demonstrating that to be effective a Performance Appraisal System needs to adapt to the characteristics and expectations of the people involved, have a defined structure but also some flexibility. The system was called “Growing Together” and relies on a competencies model, encompassing four stages: Planning, Monitoring, Reviewing, and Adjusting. The final goal of the project is to show the various strokes of the system’s design. Lastly, “Growing Together” intends to improve the individual and joint performance of its employees, expand their competencies, strengthen their organizational culture and motivate them to be the best performers they can be.Instituto Superior de Economia e GestãoGomes, JorgeRepositório da Universidade de LisboaSimão, Sara Filipa Valente2023-01-27T01:30:19Z2022-032022-03-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10400.5/25027engSimão, Sara Filipa Valente (2022). “Performance appraisal design in the context of a SME : the “silent living” case”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestãoinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-06T14:54:39Zoai:www.repository.utl.pt:10400.5/25027Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:08:59.112609Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Performance appraisal design in the context of a SME : the “silent living” case
title Performance appraisal design in the context of a SME : the “silent living” case
spellingShingle Performance appraisal design in the context of a SME : the “silent living” case
Simão, Sara Filipa Valente
Performance Appraisal
Human Resources Management
Small and Medium-sized Enterprises
Case Study
Performance
Hospitality
title_short Performance appraisal design in the context of a SME : the “silent living” case
title_full Performance appraisal design in the context of a SME : the “silent living” case
title_fullStr Performance appraisal design in the context of a SME : the “silent living” case
title_full_unstemmed Performance appraisal design in the context of a SME : the “silent living” case
title_sort Performance appraisal design in the context of a SME : the “silent living” case
author Simão, Sara Filipa Valente
author_facet Simão, Sara Filipa Valente
author_role author
dc.contributor.none.fl_str_mv Gomes, Jorge
Repositório da Universidade de Lisboa
dc.contributor.author.fl_str_mv Simão, Sara Filipa Valente
dc.subject.por.fl_str_mv Performance Appraisal
Human Resources Management
Small and Medium-sized Enterprises
Case Study
Performance
Hospitality
topic Performance Appraisal
Human Resources Management
Small and Medium-sized Enterprises
Case Study
Performance
Hospitality
description Mestrado Bolonha em Management
publishDate 2022
dc.date.none.fl_str_mv 2022-03
2022-03-01T00:00:00Z
2023-01-27T01:30:19Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.5/25027
url http://hdl.handle.net/10400.5/25027
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Simão, Sara Filipa Valente (2022). “Performance appraisal design in the context of a SME : the “silent living” case”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestão
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Instituto Superior de Economia e Gestão
publisher.none.fl_str_mv Instituto Superior de Economia e Gestão
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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