A scoping review on critical incidents as a training tool in diversity interventions

• Autor(a) principal: Magoai, Itumeleng
• Data de Publicação: 2020
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/23340
• topic: Diversity Intervention; Critical Incident technique; Critical incident; Microaggression; Intervenção de diversidade; Técnica de incidente crítico; Incidente critico; Microagressão

Diversity studies are based on differences in values, behavior, worldviews, among others. Interventions are designed to fill gaps that are often triggered by misunderstandings, lack of knowledge, awareness, or conflicting expectations. Researchers who focus on cultural diversity have defended the Critical Incident (CI) method as an appropriate tool for interventions because it contextualizes situations of interpersonal communication, clarifying misunderstandings that have occurred due to these differences. However, little is known to what extent CIs have been used in diversity training to address issues related to minority groups and how they are used as a tool in these trainings. Therefore, it is important to have an overview of the literature on the subject. Based on the survey we carried out, such a review is not currently available. The purpose of this review is to provide an overview of the literature on the use of Critical Incidents in the context of diversity interventions. We followed the methodology as described in the Joanna Briggs Institute Manual for Evidence Synthesis (JBI), which involved a comprehensive inclusion criterion and a search strategy to search for sources in PsycINFO. A total of 43 of the 869 records were considered eligible. Results indicate that the use of Critical Incidents in diversity interventions is based on cultural diversity. Although studies have reported successful interventions outcomes, CI has been used with other tools, future research should indicate the independent effectiveness of this method. Larger sample sizes and control groups should be used.