ACCESSIBILITY AND PRIMARY HEALTH CARE – THE REVIEW OF USERS

Detalhes bibliográficos
Autor(a) principal: Mendes, Felismina
Data de Publicação: 2012
Outros Autores: Frias, Ana, Chora, Maria Antónia, Gemito, Maria Laurência, Zangão, Otília, Mestre-Escola, Sílvia
Tipo de documento: Artigo
Idioma: por
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10174/9957
https://doi.org/10.5205/01012007
Resumo: Objective: to evaluate the accessibility, based on the opinion of users of three health centers of the Regional Health Administration of the Alentejo (ARSA) where they have introduced organizational changes. Method: a descriptive study with quantitative approach, resorting to the use of a questionnaire. The sample consisted of users of three health centers. Data collection was carried out in two months. The data were analyzed with the Statistical Package for Social Sciences (SPSS ®). Consent was obtained from ARSA (No. 11/2007), with the ethical component of data collection with human beings. Results: mostly female users who are over 60 years responded. The majority has a family doctor for over 15 years, the waiting time for a routine visit ranges from one to four weeks and get an emergency appointment the same day. Conclusion: the users are satisfied with the changes in the physical structure and functioning of health centers, translating into improvements in accessibility to care. However, they mentioned the need for changes at the level of human resources, customer assistance, physical environment and utilities.
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spelling ACCESSIBILITY AND PRIMARY HEALTH CARE – THE REVIEW OF USERSaccessibilityprimary health careorganizational changesObjective: to evaluate the accessibility, based on the opinion of users of three health centers of the Regional Health Administration of the Alentejo (ARSA) where they have introduced organizational changes. Method: a descriptive study with quantitative approach, resorting to the use of a questionnaire. The sample consisted of users of three health centers. Data collection was carried out in two months. The data were analyzed with the Statistical Package for Social Sciences (SPSS ®). Consent was obtained from ARSA (No. 11/2007), with the ethical component of data collection with human beings. Results: mostly female users who are over 60 years responded. The majority has a family doctor for over 15 years, the waiting time for a routine visit ranges from one to four weeks and get an emergency appointment the same day. Conclusion: the users are satisfied with the changes in the physical structure and functioning of health centers, translating into improvements in accessibility to care. However, they mentioned the need for changes at the level of human resources, customer assistance, physical environment and utilities.2014-01-23T15:50:44Z2014-01-232012-08-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/10174/9957http://hdl.handle.net/10174/9957https://doi.org/10.5205/01012007porMendes, F. et al (2012) Acessibilidade e Cuidados de Saúde Primários – A opinião dos utentes. Rev enferm UFPE on line. 2012 Aug;6(8):1856-63.fm@uevora.ptndndndndnd572Mendes, FelisminaFrias, AnaChora, Maria AntóniaGemito, Maria LaurênciaZangão, OtíliaMestre-Escola, Sílviainfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-03T18:47:03Zoai:dspace.uevora.pt:10174/9957Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:01:43.395381Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv ACCESSIBILITY AND PRIMARY HEALTH CARE – THE REVIEW OF USERS
title ACCESSIBILITY AND PRIMARY HEALTH CARE – THE REVIEW OF USERS
spellingShingle ACCESSIBILITY AND PRIMARY HEALTH CARE – THE REVIEW OF USERS
Mendes, Felismina
accessibility
primary health care
organizational changes
title_short ACCESSIBILITY AND PRIMARY HEALTH CARE – THE REVIEW OF USERS
title_full ACCESSIBILITY AND PRIMARY HEALTH CARE – THE REVIEW OF USERS
title_fullStr ACCESSIBILITY AND PRIMARY HEALTH CARE – THE REVIEW OF USERS
title_full_unstemmed ACCESSIBILITY AND PRIMARY HEALTH CARE – THE REVIEW OF USERS
title_sort ACCESSIBILITY AND PRIMARY HEALTH CARE – THE REVIEW OF USERS
author Mendes, Felismina
author_facet Mendes, Felismina
Frias, Ana
Chora, Maria Antónia
Gemito, Maria Laurência
Zangão, Otília
Mestre-Escola, Sílvia
author_role author
author2 Frias, Ana
Chora, Maria Antónia
Gemito, Maria Laurência
Zangão, Otília
Mestre-Escola, Sílvia
author2_role author
author
author
author
author
dc.contributor.author.fl_str_mv Mendes, Felismina
Frias, Ana
Chora, Maria Antónia
Gemito, Maria Laurência
Zangão, Otília
Mestre-Escola, Sílvia
dc.subject.por.fl_str_mv accessibility
primary health care
organizational changes
topic accessibility
primary health care
organizational changes
description Objective: to evaluate the accessibility, based on the opinion of users of three health centers of the Regional Health Administration of the Alentejo (ARSA) where they have introduced organizational changes. Method: a descriptive study with quantitative approach, resorting to the use of a questionnaire. The sample consisted of users of three health centers. Data collection was carried out in two months. The data were analyzed with the Statistical Package for Social Sciences (SPSS ®). Consent was obtained from ARSA (No. 11/2007), with the ethical component of data collection with human beings. Results: mostly female users who are over 60 years responded. The majority has a family doctor for over 15 years, the waiting time for a routine visit ranges from one to four weeks and get an emergency appointment the same day. Conclusion: the users are satisfied with the changes in the physical structure and functioning of health centers, translating into improvements in accessibility to care. However, they mentioned the need for changes at the level of human resources, customer assistance, physical environment and utilities.
publishDate 2012
dc.date.none.fl_str_mv 2012-08-01T00:00:00Z
2014-01-23T15:50:44Z
2014-01-23
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
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status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10174/9957
http://hdl.handle.net/10174/9957
https://doi.org/10.5205/01012007
url http://hdl.handle.net/10174/9957
https://doi.org/10.5205/01012007
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv Mendes, F. et al (2012) Acessibilidade e Cuidados de Saúde Primários – A opinião dos utentes. Rev enferm UFPE on line. 2012 Aug;6(8):1856-63.
fm@uevora.pt
nd
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