Are Portuguese Travel Agencies prepared to satisfy the accessible tourism market?

Detalhes bibliográficos
Autor(a) principal: Silveiro, André
Data de Publicação: 2020
Outros Autores: Eusébio, Celeste, Teixeira, Leonor
Tipo de documento: Artigo
Idioma: por
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://doi.org/10.34624/rtd.v0i33.20420
Resumo: In the context of accessible tourism, Travel Agencies (TAs), as intermediaries, can play an important role as facilitators of access to tourism products if they meet accessibility requirements. This study aims to analyze complaints about TAs in Portugal carried by people who belong to accessible tourism market and identify what kind of constraints/barriers they encounter during the acquisition and enjoyment of tourism services acquired through TAs. The results show that TAs in Portugal are not fully prepared to meet the needs of the accessible tourism market. Most of the complaints are related to the lack of accessibility of the tourism products that they sell and the attitudes of the professionals of the tourism companies. The article ends with some suggestions for increasing the accessibility of products offered by travel agencies.
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spelling Are Portuguese Travel Agencies prepared to satisfy the accessible tourism market?Estarão as agências de viagens portuguesas preparadas para satisfazer o mercado do turismo acessível?In the context of accessible tourism, Travel Agencies (TAs), as intermediaries, can play an important role as facilitators of access to tourism products if they meet accessibility requirements. This study aims to analyze complaints about TAs in Portugal carried by people who belong to accessible tourism market and identify what kind of constraints/barriers they encounter during the acquisition and enjoyment of tourism services acquired through TAs. The results show that TAs in Portugal are not fully prepared to meet the needs of the accessible tourism market. Most of the complaints are related to the lack of accessibility of the tourism products that they sell and the attitudes of the professionals of the tourism companies. The article ends with some suggestions for increasing the accessibility of products offered by travel agencies.No âmbito do turismo acessível, as Agências de Viagens (AVs) enquanto intermediários podem desempenhar um papel de facilitadores ao acesso físico de produtos e/ou serviços turísticos, caso cumpram com os requisitos de acessibilidade. O presente estudo pretende analisar as reclamações sobre as agências de viagens e operadores turísticos existentes em Portugal, efetuadas por pessoas que fazem parte do mercado do turismo acessível, e identicar que tipo de constrangimentos/barreiras encontram durante a aquisição e usufruto de serviços turísticos adquiridos através das AVs. Os resultados obtidos revelam que as AVs em Portugal não estão totalmente preparadas para satisfazer as necessidades do mercado do turismo acessível. A maioria das reclamações relaciona-se com a falta de acessibilidade dos produtos turísticos que comercializam e a atitude dos profissionais das empresas turísticas. O artigo termina com algumas sugestões para aumentar a acessibilidade dos produtos oferecidos pelas AVs.Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro2020-01-01T00:00:00Zjournal articlejournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://doi.org/10.34624/rtd.v0i33.20420oai:proa.ua.pt:article/20420Journal of Tourism & Development; No 33 (2020); 151-168Revista Turismo & Desenvolvimento; n.º 33 (2020); 151-1682182-14531645-9261reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPporhttps://proa.ua.pt/index.php/rtd/article/view/20420https://doi.org/10.34624/rtd.v0i33.20420https://proa.ua.pt/index.php/rtd/article/view/20420/14798https://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessSilveiro, AndréEusébio, CelesteTeixeira, Leonor2022-09-26T10:57:33Zoai:proa.ua.pt:article/20420Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:06:11.154929Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Are Portuguese Travel Agencies prepared to satisfy the accessible tourism market?
Estarão as agências de viagens portuguesas preparadas para satisfazer o mercado do turismo acessível?
title Are Portuguese Travel Agencies prepared to satisfy the accessible tourism market?
spellingShingle Are Portuguese Travel Agencies prepared to satisfy the accessible tourism market?
Silveiro, André
title_short Are Portuguese Travel Agencies prepared to satisfy the accessible tourism market?
title_full Are Portuguese Travel Agencies prepared to satisfy the accessible tourism market?
title_fullStr Are Portuguese Travel Agencies prepared to satisfy the accessible tourism market?
title_full_unstemmed Are Portuguese Travel Agencies prepared to satisfy the accessible tourism market?
title_sort Are Portuguese Travel Agencies prepared to satisfy the accessible tourism market?
author Silveiro, André
author_facet Silveiro, André
Eusébio, Celeste
Teixeira, Leonor
author_role author
author2 Eusébio, Celeste
Teixeira, Leonor
author2_role author
author
dc.contributor.author.fl_str_mv Silveiro, André
Eusébio, Celeste
Teixeira, Leonor
description In the context of accessible tourism, Travel Agencies (TAs), as intermediaries, can play an important role as facilitators of access to tourism products if they meet accessibility requirements. This study aims to analyze complaints about TAs in Portugal carried by people who belong to accessible tourism market and identify what kind of constraints/barriers they encounter during the acquisition and enjoyment of tourism services acquired through TAs. The results show that TAs in Portugal are not fully prepared to meet the needs of the accessible tourism market. Most of the complaints are related to the lack of accessibility of the tourism products that they sell and the attitudes of the professionals of the tourism companies. The article ends with some suggestions for increasing the accessibility of products offered by travel agencies.
publishDate 2020
dc.date.none.fl_str_mv 2020-01-01T00:00:00Z
dc.type.driver.fl_str_mv journal article
journal article
info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://doi.org/10.34624/rtd.v0i33.20420
oai:proa.ua.pt:article/20420
url https://doi.org/10.34624/rtd.v0i33.20420
identifier_str_mv oai:proa.ua.pt:article/20420
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://proa.ua.pt/index.php/rtd/article/view/20420
https://doi.org/10.34624/rtd.v0i33.20420
https://proa.ua.pt/index.php/rtd/article/view/20420/14798
dc.rights.driver.fl_str_mv https://creativecommons.org/licenses/by/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro
publisher.none.fl_str_mv Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro
dc.source.none.fl_str_mv Journal of Tourism & Development; No 33 (2020); 151-168
Revista Turismo & Desenvolvimento; n.º 33 (2020); 151-168
2182-1453
1645-9261
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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