Applying Robotic Process Automation to improve Sales Operations at EDP Comercial

Detalhes bibliográficos
Autor(a) principal: Ribeiro, Diogo Filipe Dias
Data de Publicação: 2023
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/150048
Resumo: Project Work presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research and CRM
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spelling Applying Robotic Process Automation to improve Sales Operations at EDP ComercialRPAProcessesAutomationEfficiencyEDPProject Work presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research and CRMThis study aims to address the world of Robotic Process Automation (RPA), unraveling some myths and truths about it and, as it is a project work report, we have the opportunity to see the real impact that this technology can have in a company. This project was carried out in the Business Growth Area (Área de Dinamização de Negócio - ADN) team, who gives support to the whole Direction of Face-to-Face Channels (Direção de Canais Presenciais - DCP), which contains 4 channels: official Stores, Agents, which are partner but not official EDP stores, Door to Door (D2D) agents, which sell products door-to-door, and Distribution Agents Network (Rede de Agentes de Distribuição – RAD), which are distribution agents. These channels are responsible for all physical sales of EDP Comercial, which is responsible for all the sales of the Group EDP. When this project began, some problems were immediately detected, as various processes were being carried out manually that did not make any sense, both in monetary terms and, most importantly for EDP, in terms of time wasting, which means that the work activity was not being done efficiently enough and they saw this as an opportunity to explore the RPA world. So, the proposed work was to identify which processes could be improved and then build robots that could assume those activities. The most important result of this project was, as initially expected, the increase in efficiency in the work of the people who no longer have to perform routine tasks and can focus their energy on more important projects.Santos, Vitor Manuel Pereira Duarte dosRUNRibeiro, Diogo Filipe Dias2023-03-06T17:26:17Z2023-01-262023-01-26T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/150048TID:203243544enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:31:53Zoai:run.unl.pt:10362/150048Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:53:56.115354Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Applying Robotic Process Automation to improve Sales Operations at EDP Comercial
title Applying Robotic Process Automation to improve Sales Operations at EDP Comercial
spellingShingle Applying Robotic Process Automation to improve Sales Operations at EDP Comercial
Ribeiro, Diogo Filipe Dias
RPA
Processes
Automation
Efficiency
EDP
title_short Applying Robotic Process Automation to improve Sales Operations at EDP Comercial
title_full Applying Robotic Process Automation to improve Sales Operations at EDP Comercial
title_fullStr Applying Robotic Process Automation to improve Sales Operations at EDP Comercial
title_full_unstemmed Applying Robotic Process Automation to improve Sales Operations at EDP Comercial
title_sort Applying Robotic Process Automation to improve Sales Operations at EDP Comercial
author Ribeiro, Diogo Filipe Dias
author_facet Ribeiro, Diogo Filipe Dias
author_role author
dc.contributor.none.fl_str_mv Santos, Vitor Manuel Pereira Duarte dos
RUN
dc.contributor.author.fl_str_mv Ribeiro, Diogo Filipe Dias
dc.subject.por.fl_str_mv RPA
Processes
Automation
Efficiency
EDP
topic RPA
Processes
Automation
Efficiency
EDP
description Project Work presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research and CRM
publishDate 2023
dc.date.none.fl_str_mv 2023-03-06T17:26:17Z
2023-01-26
2023-01-26T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/150048
TID:203243544
url http://hdl.handle.net/10362/150048
identifier_str_mv TID:203243544
dc.language.iso.fl_str_mv eng
language eng
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eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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