Organizational adoption of Robotic Process Automation: managing the performativity of hype
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://doi.org/10.12821/ijispm100402 |
Resumo: | Robotic process automation (RPA) has recently been subject to colossal hype. Although hype and expectations around technological innovation have been researched at length, there is limited research into the impact of hype at a firm level from an adopter’s perspective. Through an inductive multi-case study of five organizations from the banking, financial services and insurance (BFSI) sector that have adopted RPA over the past five years, we attempted to answer the question: how does RPA technology hype reach the shores of organizations and what adoption behaviour and decision making does it drive? Findings point to the critical role of senior management as instigators of adoption and legitimation, which goes beyond the sponsorship role identified in extant theory. Results also demonstrate that RPA adoption is driven by a ‘hunt’ for use cases by interdisciplinary teams, which exposes long-standing operational problems while at the same time offers opportunities for organizational learning. We contribute to a theoretical understanding of the organizational performativity of hype and draw lessons for industry practitioners considering RPA and other hyped technologies for organizational adoption. |
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Organizational adoption of Robotic Process Automation: managing the performativity of hypeRPAhypeadoptionautomationorganizational changeperformativityRobotic process automation (RPA) has recently been subject to colossal hype. Although hype and expectations around technological innovation have been researched at length, there is limited research into the impact of hype at a firm level from an adopter’s perspective. Through an inductive multi-case study of five organizations from the banking, financial services and insurance (BFSI) sector that have adopted RPA over the past five years, we attempted to answer the question: how does RPA technology hype reach the shores of organizations and what adoption behaviour and decision making does it drive? Findings point to the critical role of senior management as instigators of adoption and legitimation, which goes beyond the sponsorship role identified in extant theory. Results also demonstrate that RPA adoption is driven by a ‘hunt’ for use cases by interdisciplinary teams, which exposes long-standing operational problems while at the same time offers opportunities for organizational learning. We contribute to a theoretical understanding of the organizational performativity of hype and draw lessons for industry practitioners considering RPA and other hyped technologies for organizational adoption.UMinho Editora2022-11-30info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://doi.org/10.12821/ijispm100402https://doi.org/10.12821/ijispm100402International Journal of Information Systems and Project Management; Vol. 10 N.º 4 (2022); 20-36International Journal of Information Systems and Project Management; Vol. 10 No. 4 (2022); 20-362182-7788reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://revistas.uminho.pt/index.php/ijispm/article/view/4442https://revistas.uminho.pt/index.php/ijispm/article/view/4442/4730Kaniadakis, AntoniosLinturn, Laurainfo:eu-repo/semantics/openAccess2023-03-23T11:57:59Zoai:journals.uminho.pt:article/4442Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:45:23.125836Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Organizational adoption of Robotic Process Automation: managing the performativity of hype |
title |
Organizational adoption of Robotic Process Automation: managing the performativity of hype |
spellingShingle |
Organizational adoption of Robotic Process Automation: managing the performativity of hype Kaniadakis, Antonios RPA hype adoption automation organizational change performativity |
title_short |
Organizational adoption of Robotic Process Automation: managing the performativity of hype |
title_full |
Organizational adoption of Robotic Process Automation: managing the performativity of hype |
title_fullStr |
Organizational adoption of Robotic Process Automation: managing the performativity of hype |
title_full_unstemmed |
Organizational adoption of Robotic Process Automation: managing the performativity of hype |
title_sort |
Organizational adoption of Robotic Process Automation: managing the performativity of hype |
author |
Kaniadakis, Antonios |
author_facet |
Kaniadakis, Antonios Linturn, Laura |
author_role |
author |
author2 |
Linturn, Laura |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Kaniadakis, Antonios Linturn, Laura |
dc.subject.por.fl_str_mv |
RPA hype adoption automation organizational change performativity |
topic |
RPA hype adoption automation organizational change performativity |
description |
Robotic process automation (RPA) has recently been subject to colossal hype. Although hype and expectations around technological innovation have been researched at length, there is limited research into the impact of hype at a firm level from an adopter’s perspective. Through an inductive multi-case study of five organizations from the banking, financial services and insurance (BFSI) sector that have adopted RPA over the past five years, we attempted to answer the question: how does RPA technology hype reach the shores of organizations and what adoption behaviour and decision making does it drive? Findings point to the critical role of senior management as instigators of adoption and legitimation, which goes beyond the sponsorship role identified in extant theory. Results also demonstrate that RPA adoption is driven by a ‘hunt’ for use cases by interdisciplinary teams, which exposes long-standing operational problems while at the same time offers opportunities for organizational learning. We contribute to a theoretical understanding of the organizational performativity of hype and draw lessons for industry practitioners considering RPA and other hyped technologies for organizational adoption. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-11-30 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://doi.org/10.12821/ijispm100402 https://doi.org/10.12821/ijispm100402 |
url |
https://doi.org/10.12821/ijispm100402 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://revistas.uminho.pt/index.php/ijispm/article/view/4442 https://revistas.uminho.pt/index.php/ijispm/article/view/4442/4730 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
UMinho Editora |
publisher.none.fl_str_mv |
UMinho Editora |
dc.source.none.fl_str_mv |
International Journal of Information Systems and Project Management; Vol. 10 N.º 4 (2022); 20-36 International Journal of Information Systems and Project Management; Vol. 10 No. 4 (2022); 20-36 2182-7788 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799131538288279552 |