Improving the Business Automation offer of a technology consulting company in Portugal
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://hdl.handle.net/10216/136810 |
Resumo: | The world of Business Automation has been developing gradually over the decades. Now, the drive for automation is both inevitable, and irreversible. Business Automation ultimate goal is to incorporate technology and agile methodology to build automated processes that will maximise business performance. The field seeks to enhance agility, increase efficiency, optimize employee productivity and upgrade customer experience. With technology mature enough to scale, Business Automation became a natural pillar of any digitisation journey. This research intends to explore the Business Automation domain, by understanding how it can lead Digital Transformation and identify opportunities to improve a Business Automation offer of a technology consulting company in Portugal. This study was carried out using a Double Diamond methodology, a well-known creative and flexible process, with a clear roadmap, and it incorporated both quantitative and qualitative data, with case studies analysis and semi-structured interviews. The author aimed at quantitative research to serve as the foundation for the qualitative approach, to accomplish credible solutions to respond to the research questions. Besides confirming the evolution Business Automation had taken so far, this study explored three improvements to the service concept of the Business Automation offer of a technology consulting company, allowing it to develop a more solid practice, both from a sales and an implementation perspective, focusing on strategic targeted customers. |
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Improving the Business Automation offer of a technology consulting company in PortugalOutras ciências da engenharia e tecnologiasOther engineering and technologiesThe world of Business Automation has been developing gradually over the decades. Now, the drive for automation is both inevitable, and irreversible. Business Automation ultimate goal is to incorporate technology and agile methodology to build automated processes that will maximise business performance. The field seeks to enhance agility, increase efficiency, optimize employee productivity and upgrade customer experience. With technology mature enough to scale, Business Automation became a natural pillar of any digitisation journey. This research intends to explore the Business Automation domain, by understanding how it can lead Digital Transformation and identify opportunities to improve a Business Automation offer of a technology consulting company in Portugal. This study was carried out using a Double Diamond methodology, a well-known creative and flexible process, with a clear roadmap, and it incorporated both quantitative and qualitative data, with case studies analysis and semi-structured interviews. The author aimed at quantitative research to serve as the foundation for the qualitative approach, to accomplish credible solutions to respond to the research questions. Besides confirming the evolution Business Automation had taken so far, this study explored three improvements to the service concept of the Business Automation offer of a technology consulting company, allowing it to develop a more solid practice, both from a sales and an implementation perspective, focusing on strategic targeted customers.2021-10-142021-10-14T00:00:00Z2024-10-13T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttps://hdl.handle.net/10216/136810TID:202827577engLuís Carlos Moreira Fernandesinfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-29T12:59:27Zoai:repositorio-aberto.up.pt:10216/136810Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T23:31:10.172842Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Improving the Business Automation offer of a technology consulting company in Portugal |
title |
Improving the Business Automation offer of a technology consulting company in Portugal |
spellingShingle |
Improving the Business Automation offer of a technology consulting company in Portugal Luís Carlos Moreira Fernandes Outras ciências da engenharia e tecnologias Other engineering and technologies |
title_short |
Improving the Business Automation offer of a technology consulting company in Portugal |
title_full |
Improving the Business Automation offer of a technology consulting company in Portugal |
title_fullStr |
Improving the Business Automation offer of a technology consulting company in Portugal |
title_full_unstemmed |
Improving the Business Automation offer of a technology consulting company in Portugal |
title_sort |
Improving the Business Automation offer of a technology consulting company in Portugal |
author |
Luís Carlos Moreira Fernandes |
author_facet |
Luís Carlos Moreira Fernandes |
author_role |
author |
dc.contributor.author.fl_str_mv |
Luís Carlos Moreira Fernandes |
dc.subject.por.fl_str_mv |
Outras ciências da engenharia e tecnologias Other engineering and technologies |
topic |
Outras ciências da engenharia e tecnologias Other engineering and technologies |
description |
The world of Business Automation has been developing gradually over the decades. Now, the drive for automation is both inevitable, and irreversible. Business Automation ultimate goal is to incorporate technology and agile methodology to build automated processes that will maximise business performance. The field seeks to enhance agility, increase efficiency, optimize employee productivity and upgrade customer experience. With technology mature enough to scale, Business Automation became a natural pillar of any digitisation journey. This research intends to explore the Business Automation domain, by understanding how it can lead Digital Transformation and identify opportunities to improve a Business Automation offer of a technology consulting company in Portugal. This study was carried out using a Double Diamond methodology, a well-known creative and flexible process, with a clear roadmap, and it incorporated both quantitative and qualitative data, with case studies analysis and semi-structured interviews. The author aimed at quantitative research to serve as the foundation for the qualitative approach, to accomplish credible solutions to respond to the research questions. Besides confirming the evolution Business Automation had taken so far, this study explored three improvements to the service concept of the Business Automation offer of a technology consulting company, allowing it to develop a more solid practice, both from a sales and an implementation perspective, focusing on strategic targeted customers. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-10-14 2021-10-14T00:00:00Z 2024-10-13T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://hdl.handle.net/10216/136810 TID:202827577 |
url |
https://hdl.handle.net/10216/136810 |
identifier_str_mv |
TID:202827577 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/embargoedAccess |
eu_rights_str_mv |
embargoedAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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