Drivers of people’s acceptance of Artificial Intelligence use in e-Government

Detalhes bibliográficos
Autor(a) principal: Moreira, Joaria Maqui Cabral
Data de Publicação: 2023
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/150895
Resumo: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
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spelling Drivers of people’s acceptance of Artificial Intelligence use in e-GovernmentArtificial Intelligencee-GovernmentAcceptance of AI useFeatures of the technologyCharacteristics of individualsDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementThe current advancement of information technologies has created the conditions to introduce and popularise e-government, bringing citizens closer to public administration. Yet, e-government faces challenges such as the digital divide, civic data overload, lack of trust in government institutions and their online services, and privacy and security concerns. Artificial intelligence has the potential to address many of those challenges. To successfully adopt such a disruptive technology, it is imperative to delve into the drivers leading to citizens’ acceptance. Therefore, this study proposes a theoretical model to explore and better understand the citizens’ acceptance towards the use of AI in e-government. We used an online survey to collect data from Portuguese citizens (N = 208). The results reveal that the perceived usefulness and trust of AI and social influence significantly contribute to the acceptance of AI use in e-government. Political interest is only significant for women. Participants recognize the benefits of using AI but raise several fears, especially concerning the lack of trust in the government. Despite the majority being aware of AI and e-government, some are not or are not aware of how AI can be used in e-government. The findings of this study can help local and national governments assess the acceptance of the adoption of AI-based technologies in e-government and define tailored strategies to respond to citizens’ concerns and highlight benefits to society.Naranjo-Zolotov, Mijail JuanovichRUNMoreira, Joaria Maqui Cabral2023-03-20T14:40:36Z2023-01-272023-01-27T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/150895TID:203249259enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:33:18Zoai:run.unl.pt:10362/150895Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:54:21.305307Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Drivers of people’s acceptance of Artificial Intelligence use in e-Government
title Drivers of people’s acceptance of Artificial Intelligence use in e-Government
spellingShingle Drivers of people’s acceptance of Artificial Intelligence use in e-Government
Moreira, Joaria Maqui Cabral
Artificial Intelligence
e-Government
Acceptance of AI use
Features of the technology
Characteristics of individuals
title_short Drivers of people’s acceptance of Artificial Intelligence use in e-Government
title_full Drivers of people’s acceptance of Artificial Intelligence use in e-Government
title_fullStr Drivers of people’s acceptance of Artificial Intelligence use in e-Government
title_full_unstemmed Drivers of people’s acceptance of Artificial Intelligence use in e-Government
title_sort Drivers of people’s acceptance of Artificial Intelligence use in e-Government
author Moreira, Joaria Maqui Cabral
author_facet Moreira, Joaria Maqui Cabral
author_role author
dc.contributor.none.fl_str_mv Naranjo-Zolotov, Mijail Juanovich
RUN
dc.contributor.author.fl_str_mv Moreira, Joaria Maqui Cabral
dc.subject.por.fl_str_mv Artificial Intelligence
e-Government
Acceptance of AI use
Features of the technology
Characteristics of individuals
topic Artificial Intelligence
e-Government
Acceptance of AI use
Features of the technology
Characteristics of individuals
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
publishDate 2023
dc.date.none.fl_str_mv 2023-03-20T14:40:36Z
2023-01-27
2023-01-27T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/150895
TID:203249259
url http://hdl.handle.net/10362/150895
identifier_str_mv TID:203249259
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
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collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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