Benefits of maintenance management software: a study on Portuguese market
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/18286 |
Resumo: | In a world where maintenance has evolved over the years, it is expected that technological investment will continue to grow and become even more important for the development of maintenance, contributing to the profitability of organisations. This dissertation seeks to identify the benefits obtained by organisations after the implementation of maintenance management software. From an extensive literature review and contacts made with the industry, a set of benefits were included in a questionnaire to Portuguese companies belonging to different sectors, with the purpose of assessing the level of measurement of each benefit and evaluating the acceptance of the project of maintenance management software in organisations. Results demonstrate that many companies confirm the achievement of the benefits suggested in the questionnaire. However, this research has also shown that few organisations evaluate the benefits in such a way that translate the benefits into financial value. The study contributes with findings that are based on empirical research, providing market data that are useful for both vendors of maintenance management software and companies that use or intend to use this type of system. |
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Benefits of maintenance management software: a study on Portuguese marketMaintenanceMaintenance management softwareCMMSBenefits managementGestão da manutençãoSoftwareTecnologiaEmpresaPortugalIn a world where maintenance has evolved over the years, it is expected that technological investment will continue to grow and become even more important for the development of maintenance, contributing to the profitability of organisations. This dissertation seeks to identify the benefits obtained by organisations after the implementation of maintenance management software. From an extensive literature review and contacts made with the industry, a set of benefits were included in a questionnaire to Portuguese companies belonging to different sectors, with the purpose of assessing the level of measurement of each benefit and evaluating the acceptance of the project of maintenance management software in organisations. Results demonstrate that many companies confirm the achievement of the benefits suggested in the questionnaire. However, this research has also shown that few organisations evaluate the benefits in such a way that translate the benefits into financial value. The study contributes with findings that are based on empirical research, providing market data that are useful for both vendors of maintenance management software and companies that use or intend to use this type of system.Num mundo em que a manutenção tem evoluído ao longo dos anos, é esperado que o investimento tecnológico continue a crescer e se torne ainda mais importante no desenvolvimento da manutenção, contribuindo para a rentabilidade das organizações. Esta dissertação procura identificar os benefícios obtidos pelas empresas após a implementação de software de gestão de manutenção. A partir de uma extensa revisão de literatura e contatos realizados com a indústria, identificaram-se um conjunto de benefícios que foram incluídos num questionário realizado a empresas Portuguesas de diferentes setores, com o intuito de verificar o nível de medição de cada benefício e avaliar a aceitação do projeto de software de gestão de manutenção nas organizações. Os resultados demonstram que muitas empresas confirmam a obtenção dos benefícios sugeridos no questionário. No entanto, esta investigação revela também que poucas organizações avaliam os benefícios de tal forma que consigam traduzi-los em valor financeiro. O estudo contribui com conclusões que se baseiam em pesquisa empírica, disponibilizando dados de mercado que são úteis tanto para fornecedores de software de gestão de manutenção como para empresas que utilizam ou pretendem vir a utilizar este tipo de sistema.2019-06-28T15:42:44Z2018-12-04T00:00:00Z2018-12-042018-09info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfapplication/octet-streamhttp://hdl.handle.net/10071/18286TID:202135330engFolgosa, João David de Meira Coelho Mateusinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:23:19Zoai:repositorio.iscte-iul.pt:10071/18286Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:10:41.477969Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Benefits of maintenance management software: a study on Portuguese market |
title |
Benefits of maintenance management software: a study on Portuguese market |
spellingShingle |
Benefits of maintenance management software: a study on Portuguese market Folgosa, João David de Meira Coelho Mateus Maintenance Maintenance management software CMMS Benefits management Gestão da manutenção Software Tecnologia Empresa Portugal |
title_short |
Benefits of maintenance management software: a study on Portuguese market |
title_full |
Benefits of maintenance management software: a study on Portuguese market |
title_fullStr |
Benefits of maintenance management software: a study on Portuguese market |
title_full_unstemmed |
Benefits of maintenance management software: a study on Portuguese market |
title_sort |
Benefits of maintenance management software: a study on Portuguese market |
author |
Folgosa, João David de Meira Coelho Mateus |
author_facet |
Folgosa, João David de Meira Coelho Mateus |
author_role |
author |
dc.contributor.author.fl_str_mv |
Folgosa, João David de Meira Coelho Mateus |
dc.subject.por.fl_str_mv |
Maintenance Maintenance management software CMMS Benefits management Gestão da manutenção Software Tecnologia Empresa Portugal |
topic |
Maintenance Maintenance management software CMMS Benefits management Gestão da manutenção Software Tecnologia Empresa Portugal |
description |
In a world where maintenance has evolved over the years, it is expected that technological investment will continue to grow and become even more important for the development of maintenance, contributing to the profitability of organisations. This dissertation seeks to identify the benefits obtained by organisations after the implementation of maintenance management software. From an extensive literature review and contacts made with the industry, a set of benefits were included in a questionnaire to Portuguese companies belonging to different sectors, with the purpose of assessing the level of measurement of each benefit and evaluating the acceptance of the project of maintenance management software in organisations. Results demonstrate that many companies confirm the achievement of the benefits suggested in the questionnaire. However, this research has also shown that few organisations evaluate the benefits in such a way that translate the benefits into financial value. The study contributes with findings that are based on empirical research, providing market data that are useful for both vendors of maintenance management software and companies that use or intend to use this type of system. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-12-04T00:00:00Z 2018-12-04 2018-09 2019-06-28T15:42:44Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/18286 TID:202135330 |
url |
http://hdl.handle.net/10071/18286 |
identifier_str_mv |
TID:202135330 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
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openAccess |
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application/pdf application/octet-stream |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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