Benefits of maintenance management software: a study on Portuguese market

• Autor(a) principal: Folgosa, João David de Meira Coelho Mateus
• Data de Publicação: 2018
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/18286
• topic: Maintenance; Maintenance management software; CMMS; Benefits management; Gestão da manutenção; Software; Tecnologia; Empresa; Portugal

In a world where maintenance has evolved over the years, it is expected that technological investment will continue to grow and become even more important for the development of maintenance, contributing to the profitability of organisations. This dissertation seeks to identify the benefits obtained by organisations after the implementation of maintenance management software. From an extensive literature review and contacts made with the industry, a set of benefits were included in a questionnaire to Portuguese companies belonging to different sectors, with the purpose of assessing the level of measurement of each benefit and evaluating the acceptance of the project of maintenance management software in organisations. Results demonstrate that many companies confirm the achievement of the benefits suggested in the questionnaire. However, this research has also shown that few organisations evaluate the benefits in such a way that translate the benefits into financial value. The study contributes with findings that are based on empirical research, providing market data that are useful for both vendors of maintenance management software and companies that use or intend to use this type of system.