What service?
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/11110/1465 |
Resumo: | Technology is changing society, organizations, and interactions between service organizations and customers at a fast pace. Moreover, technology is transforming the nature of services and, in academia, multidisciplinary research is trying to make sense of these changes and leverage the opportunity of service innovation in different fields. After a brief review of the literature focused on services, we found that the term "service" is often used to mean many different things. This paper explores the meaning and scope of services in technological and managerial domains. As a final result, we summarize the concepts of services in the broad areas of management and technology that we found in the literature. Management refers to the concepts that are often used in the fields of marketing and operations management, whereas technology includes the service-like concepts from the fields of software engineering and information systems. |
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What service?service conceptservice sciencetaxonomyTechnology is changing society, organizations, and interactions between service organizations and customers at a fast pace. Moreover, technology is transforming the nature of services and, in academia, multidisciplinary research is trying to make sense of these changes and leverage the opportunity of service innovation in different fields. After a brief review of the literature focused on services, we found that the term "service" is often used to mean many different things. This paper explores the meaning and scope of services in technological and managerial domains. As a final result, we summarize the concepts of services in the broad areas of management and technology that we found in the literature. Management refers to the concepts that are often used in the fields of marketing and operations management, whereas technology includes the service-like concepts from the fields of software engineering and information systems.2018-11-28T15:23:21Z2018-11-28T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/11110/1465oai:ciencipca.ipca.pt:11110/1465eng978-364224354-7http://hdl.handle.net/11110/1465metadata only accessinfo:eu-repo/semantics/openAccessCardoso, AnaFerreira, IsabelCarvalho, João ÁlvaroSantos, Leonelreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2022-09-05T12:52:53Zoai:ciencipca.ipca.pt:11110/1465Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T15:01:49.688997Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
What service? |
title |
What service? |
spellingShingle |
What service? Cardoso, Ana service concept service science taxonomy |
title_short |
What service? |
title_full |
What service? |
title_fullStr |
What service? |
title_full_unstemmed |
What service? |
title_sort |
What service? |
author |
Cardoso, Ana |
author_facet |
Cardoso, Ana Ferreira, Isabel Carvalho, João Álvaro Santos, Leonel |
author_role |
author |
author2 |
Ferreira, Isabel Carvalho, João Álvaro Santos, Leonel |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Cardoso, Ana Ferreira, Isabel Carvalho, João Álvaro Santos, Leonel |
dc.subject.por.fl_str_mv |
service concept service science taxonomy |
topic |
service concept service science taxonomy |
description |
Technology is changing society, organizations, and interactions between service organizations and customers at a fast pace. Moreover, technology is transforming the nature of services and, in academia, multidisciplinary research is trying to make sense of these changes and leverage the opportunity of service innovation in different fields. After a brief review of the literature focused on services, we found that the term "service" is often used to mean many different things. This paper explores the meaning and scope of services in technological and managerial domains. As a final result, we summarize the concepts of services in the broad areas of management and technology that we found in the literature. Management refers to the concepts that are often used in the fields of marketing and operations management, whereas technology includes the service-like concepts from the fields of software engineering and information systems. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-11-28T15:23:21Z 2018-11-28T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/11110/1465 oai:ciencipca.ipca.pt:11110/1465 |
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http://hdl.handle.net/11110/1465 |
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oai:ciencipca.ipca.pt:11110/1465 |
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eng |
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eng |
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978-364224354-7 http://hdl.handle.net/11110/1465 |
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metadata only access info:eu-repo/semantics/openAccess |
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metadata only access |
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openAccess |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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