Internship report in agriturismo beatilla: assistant hotel manager

• Autor(a) principal: Marcos, Jéssica Carina Ponte
• Data de Publicação: 2022
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.1/19381
• topic: Agroturismo; COVID-19; Itália; Resiliência; Agriturismo beatilla; Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais

The overall tourism industry was extremely affected by the COVID-19 pandemic with a reduction of 20% to 30% in the international arrivals and a tremendous income loss of in 2020. Consequently, the agritourism sector suffered with it and some initiatives and strategies were implemented to recover the loss and then, survive in the market. Furthermore, a 640-hours curricular internship was also taken in a small-medium agritourism accommodation, between October and February of 2021/2022, named as Agriturismo Beatilla. As a result, the present report describes not only the agritourism sector and the impact of COVID-19 on it, as it specifies the activities undertaken within the internship in several departments. It was used the mixed methodological method and for this reason and without counting with the introduction and conclusion, the report is split into 4 parts: (i) the literature review, where the agritourism concept is discussed along with its essence, typology and it restricts to the Italian agritourism, its resilience due to the COVID-19 strike and the “new tourist” of the post pandemic; and the three main agritourism cornerstones (ii) the internship, which is the chapter that describes all the tasks performed and the respective critical analysis; (iii) results – Agriturismo Beatilla and COVID-19, being presented the results of the 35 informal interviews made to the Beatilla’s guests; (iv) and finally, the future of Agriturismo Beatilla, with some initiatives that may be applied in the sector to promote its progress and success. The results of the report showed that the pandemic affected the agritourism sector with less demand and greater loss. However, the domestic tourism increased, mitigated the loss felted and it appeared new needs and motivations, in special the “new tourist”. In addition, the new initiatives applied showed how the agritourism may be resilient to difficult situations.