Feasibility Study on the Implementation of Safety Performance Indicators in an Airline Operator – Hi Fly

• Autor(a) principal: Garcia, Danilo de Jesus Semedo
• Data de Publicação: 2023
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.6/14094
• topic: Desempenho de Segurança Operacional; Hi Fly; Segurança Operacional; Sistema de Gestão da Segurança Operacional; Domínio/Área Científica::Engenharia e Tecnologia::Engenharia Aeronáutica

Following the changes that have been progressively introduced in the management of safety, in 2013 ICAO started to require all service providers to implement a Safety Management System structured in four components and twelve elements. The central part of this system is its performance management, which must be tracked through Safety Performance Indicators. Although the company, where this work took place (Hi Fly), has a system to track its safety performance, the dynamics of the civil aviation industry requires periodic updates at all levels, not only to cope with regulations but also to ensure constant improvement. In this context, this work was developed with the objective of studying the feasibility of creating a new system for the implementation and management of Safety Performance Indicators which, in line with the Hi Fly objectives, responds to the requirements set out in the aeronautical regulations. To this end, a bibliographic study of the framework and regulations surrounding the safety management system was carried out, in order to understand the role of the indicators in tracking safety performance, with a view to achieving safety objectives. Then, specific regulations for the creation, implementation and monitoring of safety performance indicators were analysed and compared with the safety performance management system already implemented in the organization to determine which aspects should be improved. This study resulted in the creation of a new process for the implementation of new indicators and an analysis tool was developed based on statistical methods to establish triggers for each indicator. Additionally, this tool has the capacity to store and sample data related to safety performance indicators. The results obtained were validated and approved by the Safety Manager of the company, after several simulations were performed using real data previously obtained.