Detouch: extending service channels in an airport through touch technologies

• Autor(a) principal: Quintanilha, Bruno Pires Lavigne
• Data de Publicação: 2016
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.13/1156
• topic: Ciência e tecnologia informáticas; Computação; Informática; Tecnologias de ponta; Touch; Canais de atendimento; Aeroportos; Protótipos; Tecnologias de toque; Atendimento aeroportuário; Touch technology; Windows presentation foundation; Airport infrastructure; Plugin system architecture; Prototype; User experience; Informatics Engineering; .; Faculdade de Ciências Exatas e da Engenharia; Domínio/Área Científica::Engenharia e Tecnologia::Engenharia Eletrotécnica, Eletrónica e Informática

This project aimed to create a communication and interaction channel between Madeira Airport and its passengers. We used the pre-existent touch enabled screens at the terminal since their potential was not being utilised to their full capacity. To achieve our goal, we have followed an agile strategy to create a testable prototype and take advantages of its results. The developed prototype is based on a plugin architecture turning it into a maintainable and highly customisable system. The collected usage data suggests that we have achieved the initially defined goals. There is no doubt that this new interaction channel is an improvement regarding the provided services and, supported by the usage data, there is an opportunity to explore additional developments to the channel.