Enriching conflict resolution environments with the provision of context information

Detalhes bibliográficos
Autor(a) principal: Carneiro, Davide Rua
Data de Publicação: 2017
Outros Autores: Gomes, Marco Filipe Vieira, Costa, Ângelo Gonçalo Araújo Silva, Novais, Paulo, Neves, José
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/1822/50495
Resumo: It is a common affair to settle disputes out of courts nowadays, through negotiation, mediation or any other mean. This has also been implemented over telecommunication means under the so-called Online Dispute Resolution methods. However, this new technology-supported approach is impersonal and cold, leaving aside important issues such as the disputants’ body language, stress level or emotional response while being based on forms, e-mails or chat rooms. To overcome this shortcoming in this paper it is proposed the creation of intelligent environments for conflict resolution that can complement the existing tools with important knowledge about the context of interaction. This will allow decisionmakers to take better framed decisions based not only on figures but also on important contextual information, similarly to what happens when parties communicate in the physical presence of each other.
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spelling Enriching conflict resolution environments with the provision of context informationAffective computingRole playing gamesEmotionsAmbient intelligenceConflict resolution environmentsEngenharia e Tecnologia::Engenharia Eletrotécnica, Eletrónica e InformáticaScience & TechnologyIt is a common affair to settle disputes out of courts nowadays, through negotiation, mediation or any other mean. This has also been implemented over telecommunication means under the so-called Online Dispute Resolution methods. However, this new technology-supported approach is impersonal and cold, leaving aside important issues such as the disputants’ body language, stress level or emotional response while being based on forms, e-mails or chat rooms. To overcome this shortcoming in this paper it is proposed the creation of intelligent environments for conflict resolution that can complement the existing tools with important knowledge about the context of interaction. This will allow decisionmakers to take better framed decisions based not only on figures but also on important contextual information, similarly to what happens when parties communicate in the physical presence of each other.This work is part-funded by ERDF - European Regional Development Fund through the COMPETE Programme (operational programme for competitiveness) and by National Funds through the FCT - Fundação para a Ciência e a Tecnologia (Portuguese Foundation for Science and Technology) within project FCOMP-01-0124-FEDER-028980 (PTDC/EEI-SII/1386/2012) and PEst-OE/ EEI/UI0752/2011. The work of Davide Carneiro is also supported by a doctoral grant by FCT (SFRH/BD/64890/2009).info:eu-repo/semantics/publishedVersionWiley-BlackwellUniversidade do MinhoCarneiro, Davide RuaGomes, Marco Filipe VieiraCosta, Ângelo Gonçalo Araújo SilvaNovais, PauloNeves, José20172017-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/1822/50495engCarneiro D., Gomes M., Costa A., Novais P., Neves J., Enriching Conflict Resolution Environments with the Provision of Context Information, Expert Systems, Wiley-Blackwell, ISSN: 0266-4720, Vol 34, Issue 5, 2017. http://dx.doi.org/10.1111/exsy.12049.0266-472010.1111/exsy.12049info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-21T12:28:28Zoai:repositorium.sdum.uminho.pt:1822/50495Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T19:23:17.530319Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Enriching conflict resolution environments with the provision of context information
title Enriching conflict resolution environments with the provision of context information
spellingShingle Enriching conflict resolution environments with the provision of context information
Carneiro, Davide Rua
Affective computing
Role playing games
Emotions
Ambient intelligence
Conflict resolution environments
Engenharia e Tecnologia::Engenharia Eletrotécnica, Eletrónica e Informática
Science & Technology
title_short Enriching conflict resolution environments with the provision of context information
title_full Enriching conflict resolution environments with the provision of context information
title_fullStr Enriching conflict resolution environments with the provision of context information
title_full_unstemmed Enriching conflict resolution environments with the provision of context information
title_sort Enriching conflict resolution environments with the provision of context information
author Carneiro, Davide Rua
author_facet Carneiro, Davide Rua
Gomes, Marco Filipe Vieira
Costa, Ângelo Gonçalo Araújo Silva
Novais, Paulo
Neves, José
author_role author
author2 Gomes, Marco Filipe Vieira
Costa, Ângelo Gonçalo Araújo Silva
Novais, Paulo
Neves, José
author2_role author
author
author
author
dc.contributor.none.fl_str_mv Universidade do Minho
dc.contributor.author.fl_str_mv Carneiro, Davide Rua
Gomes, Marco Filipe Vieira
Costa, Ângelo Gonçalo Araújo Silva
Novais, Paulo
Neves, José
dc.subject.por.fl_str_mv Affective computing
Role playing games
Emotions
Ambient intelligence
Conflict resolution environments
Engenharia e Tecnologia::Engenharia Eletrotécnica, Eletrónica e Informática
Science & Technology
topic Affective computing
Role playing games
Emotions
Ambient intelligence
Conflict resolution environments
Engenharia e Tecnologia::Engenharia Eletrotécnica, Eletrónica e Informática
Science & Technology
description It is a common affair to settle disputes out of courts nowadays, through negotiation, mediation or any other mean. This has also been implemented over telecommunication means under the so-called Online Dispute Resolution methods. However, this new technology-supported approach is impersonal and cold, leaving aside important issues such as the disputants’ body language, stress level or emotional response while being based on forms, e-mails or chat rooms. To overcome this shortcoming in this paper it is proposed the creation of intelligent environments for conflict resolution that can complement the existing tools with important knowledge about the context of interaction. This will allow decisionmakers to take better framed decisions based not only on figures but also on important contextual information, similarly to what happens when parties communicate in the physical presence of each other.
publishDate 2017
dc.date.none.fl_str_mv 2017
2017-01-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/1822/50495
url http://hdl.handle.net/1822/50495
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Carneiro D., Gomes M., Costa A., Novais P., Neves J., Enriching Conflict Resolution Environments with the Provision of Context Information, Expert Systems, Wiley-Blackwell, ISSN: 0266-4720, Vol 34, Issue 5, 2017. http://dx.doi.org/10.1111/exsy.12049.
0266-4720
10.1111/exsy.12049
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Wiley-Blackwell
publisher.none.fl_str_mv Wiley-Blackwell
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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