Organisational trust and work engagement: The moderating role of e-mail incivility, e-mail overload and e-mail intensity

Detalhes bibliográficos
Autor(a) principal: Moll, Carina Elena
Data de Publicação: 2021
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/23889
Resumo: Given the growing importance of remote working and the challenges associated with it, this cross-sectional study (N = 175) aims to shed light on how organisational trust in remote work will impact employees work engagement. Therefore it is hypothesised that organisational trust specific to remote work is positively related to vigor, dedication and absorption. The results demonstrate, a positive and significant relationship between organisational trust in remote work and the three dimensions of work engagement. In addition, it was predicted that three job demands, e-mail incivility, e-mail overload and e-mail intensity will moderate the relationship between organisational trust and vigor, dedication and absorption. The job demands-resources model was used to justify this moderation concept. However, the results showed that only e-mail incivility and e-mail intensity moderate the relationship between organisational trust and absorption, such that the positive effect of organisational trust on absorption is stronger when e-mail incivility and e-mail intensity are high. Besides these findings, theoretical contributions, practical implications and further suggestions for future research will be explored.
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spelling Organisational trust and work engagement: The moderating role of e-mail incivility, e-mail overload and e-mail intensityOrganisational trustRemote workE-mail incivilityE-mail overloadE-mail intensityWork engagementConfiança organizacionalTrabalho remotoIncivilidade do emailSobrecarga do emailIntensidade do emailEngagement no trabalhoGiven the growing importance of remote working and the challenges associated with it, this cross-sectional study (N = 175) aims to shed light on how organisational trust in remote work will impact employees work engagement. Therefore it is hypothesised that organisational trust specific to remote work is positively related to vigor, dedication and absorption. The results demonstrate, a positive and significant relationship between organisational trust in remote work and the three dimensions of work engagement. In addition, it was predicted that three job demands, e-mail incivility, e-mail overload and e-mail intensity will moderate the relationship between organisational trust and vigor, dedication and absorption. The job demands-resources model was used to justify this moderation concept. However, the results showed that only e-mail incivility and e-mail intensity moderate the relationship between organisational trust and absorption, such that the positive effect of organisational trust on absorption is stronger when e-mail incivility and e-mail intensity are high. Besides these findings, theoretical contributions, practical implications and further suggestions for future research will be explored.Dada a crescente importância do trabalho remoto e os desafios a ele associados, este estudo transversal (N = 175) visa esclarecer como a confiança organizacional no trabalho remoto terá impacto no engagement dos trabalhadores no trabalho. Por conseguinte, testou-se a hipótese de que a confiança organizacional no trabalho remoto esteja positivamente relacionada com o vigor, dedicação e absorção. Os resultados demonstram, uma relação positiva e significativa entre a confiança organizacional no trabalho remoto e as três dimensões do engagement no trabalho. Além disso, previa-se que três exigências do trabalho, incivilidade no email, sobrecarga do email e intensidade do email moderariam a relação entre a confiança organizacional e vigor, dedicação e absorção. O modelo das exigências de trabalho-recursos foi utilizado para justificar esta proposta de moderação. Contudo, os resultados mostraram que apenas a incivilidade e a intensidade do email moderam a relação entre a confiança organizacional e a absorção, de tal forma que o efeito positivo da confiança organizacional na absorção é mais forte quando a incivilidade e a intensidade do email são elevadas. Além destes resultados, serão exploradas contribuições teóricas, implicações práticas e outras sugestões para investigação futura.2022-01-03T15:44:49Z2021-12-20T00:00:00Z2021-12-202021-11info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10071/23889TID:202830713engMoll, Carina Elenainfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:58:54Zoai:repositorio.iscte-iul.pt:10071/23889Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:30:45.196111Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Organisational trust and work engagement: The moderating role of e-mail incivility, e-mail overload and e-mail intensity
title Organisational trust and work engagement: The moderating role of e-mail incivility, e-mail overload and e-mail intensity
spellingShingle Organisational trust and work engagement: The moderating role of e-mail incivility, e-mail overload and e-mail intensity
Moll, Carina Elena
Organisational trust
Remote work
E-mail incivility
E-mail overload
E-mail intensity
Work engagement
Confiança organizacional
Trabalho remoto
Incivilidade do email
Sobrecarga do email
Intensidade do email
Engagement no trabalho
title_short Organisational trust and work engagement: The moderating role of e-mail incivility, e-mail overload and e-mail intensity
title_full Organisational trust and work engagement: The moderating role of e-mail incivility, e-mail overload and e-mail intensity
title_fullStr Organisational trust and work engagement: The moderating role of e-mail incivility, e-mail overload and e-mail intensity
title_full_unstemmed Organisational trust and work engagement: The moderating role of e-mail incivility, e-mail overload and e-mail intensity
title_sort Organisational trust and work engagement: The moderating role of e-mail incivility, e-mail overload and e-mail intensity
author Moll, Carina Elena
author_facet Moll, Carina Elena
author_role author
dc.contributor.author.fl_str_mv Moll, Carina Elena
dc.subject.por.fl_str_mv Organisational trust
Remote work
E-mail incivility
E-mail overload
E-mail intensity
Work engagement
Confiança organizacional
Trabalho remoto
Incivilidade do email
Sobrecarga do email
Intensidade do email
Engagement no trabalho
topic Organisational trust
Remote work
E-mail incivility
E-mail overload
E-mail intensity
Work engagement
Confiança organizacional
Trabalho remoto
Incivilidade do email
Sobrecarga do email
Intensidade do email
Engagement no trabalho
description Given the growing importance of remote working and the challenges associated with it, this cross-sectional study (N = 175) aims to shed light on how organisational trust in remote work will impact employees work engagement. Therefore it is hypothesised that organisational trust specific to remote work is positively related to vigor, dedication and absorption. The results demonstrate, a positive and significant relationship between organisational trust in remote work and the three dimensions of work engagement. In addition, it was predicted that three job demands, e-mail incivility, e-mail overload and e-mail intensity will moderate the relationship between organisational trust and vigor, dedication and absorption. The job demands-resources model was used to justify this moderation concept. However, the results showed that only e-mail incivility and e-mail intensity moderate the relationship between organisational trust and absorption, such that the positive effect of organisational trust on absorption is stronger when e-mail incivility and e-mail intensity are high. Besides these findings, theoretical contributions, practical implications and further suggestions for future research will be explored.
publishDate 2021
dc.date.none.fl_str_mv 2021-12-20T00:00:00Z
2021-12-20
2021-11
2022-01-03T15:44:49Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/23889
TID:202830713
url http://hdl.handle.net/10071/23889
identifier_str_mv TID:202830713
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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