ISO 9001

Detalhes bibliográficos
Autor(a) principal: Perdigão, Filipe
Data de Publicação: 2017
Outros Autores: Jacinto, Celeste, Lopes, Sandra, Matos, Ana Sofia
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://www.scopus.com/inward/record.url?scp=85042761669&partnerID=8YFLogxK
Resumo: The authors are grateful to Lusosider, namely to the personnel of quality, safety, and environmental department and the several heads of other departments, for their helpful collaboration in this study. This research work was partially sponsored by UNIDEMI Research Unit (ref. PEst-OE/EME/UI0667/2014).
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spelling ISO 90012015 and its new requirement to address risk: A demonstration case-studyFMEA / FMECAHAZOPISO 9001:2015QualityQuality managementRisk analysisRisk-based thinkingManagement of Technology and InnovationOrganizational Behavior and Human Resource ManagementStrategy and ManagementArtificial IntelligenceInformation Systems and ManagementSDG 9 - Industry, Innovation, and InfrastructureThe authors are grateful to Lusosider, namely to the personnel of quality, safety, and environmental department and the several heads of other departments, for their helpful collaboration in this study. This research work was partially sponsored by UNIDEMI Research Unit (ref. PEst-OE/EME/UI0667/2014).The recent 2015 edition of ISO 9001 introduces a risk-thinking approach in its new section 6.1. Comparing with previous editions of the standard, the main innovation is the need to address risk and identify improvement opportunities within quality management processes. The aim of this work was to show how the new requirements can be fulfilled. This was achieved through a case-study in an industrial company, by applying a structured analysis to a specific management process. This paper describes a practical example, demonstrating how this type of analysis can be applied to any management process within a companies' quality system. Two methods were used; the first was Failure Mode and Effect Analysis (FMEA/FMECA), and the second was a Hazard and Operability Study (HAZOP). In the latter case, the authors used the designation QF-HAZOP to highlight the fact that this is a HAZOP study applied to the analysis of Quality Functions. The current work is restricted to the study of main process (management function) "Sales", for which the analysis of a particular sub-process, "Sales plan development", is herein presented and discussed step-by-step, to give insight of details. Within "Sales plan development", the results revealed 10 failure modes that, in turn, can originate from 17 potential causes that were organized into 4 "sets of causes" because certain failure modes share the same causes and require similar improvement actions; these are also pinpointed in this paper. With regard to the main process "Sales", this analysis disclosed 38 sets of causes that were categorized by risk level, i.e., by their risk priority number (NPR), using a Pareto Diagram, to establish intervention / improvement priorities. It was also found that, apparently, either FMEA/FMECA or the adapted QF-HAZOP produce similar results. Both constitute useful approaches to fulfil the new requirements of ISO 9001:2015 Quality Standard.UNIDEMI - Unidade de Investigação e Desenvolvimento em Engenharia Mecânica e IndustrialDEMI - Departamento de Engenharia Mecânica e IndustrialRUNPerdigão, FilipeJacinto, CelesteLopes, SandraMatos, Ana Sofia2019-03-01T23:17:33Z20172017-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article10application/pdfhttp://www.scopus.com/inward/record.url?scp=85042761669&partnerID=8YFLogxKeng2077-7973PURE: 3725776http://www.scopus.com/inward/record.url?scp=85042761669&partnerID=8YFLogxKinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:29:29Zoai:run.unl.pt:10362/62062Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:33:44.472741Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv ISO 9001
2015 and its new requirement to address risk: A demonstration case-study
title ISO 9001
spellingShingle ISO 9001
Perdigão, Filipe
FMEA / FMECA
HAZOP
ISO 9001:2015
Quality
Quality management
Risk analysis
Risk-based thinking
Management of Technology and Innovation
Organizational Behavior and Human Resource Management
Strategy and Management
Artificial Intelligence
Information Systems and Management
SDG 9 - Industry, Innovation, and Infrastructure
title_short ISO 9001
title_full ISO 9001
title_fullStr ISO 9001
title_full_unstemmed ISO 9001
title_sort ISO 9001
author Perdigão, Filipe
author_facet Perdigão, Filipe
Jacinto, Celeste
Lopes, Sandra
Matos, Ana Sofia
author_role author
author2 Jacinto, Celeste
Lopes, Sandra
Matos, Ana Sofia
author2_role author
author
author
dc.contributor.none.fl_str_mv UNIDEMI - Unidade de Investigação e Desenvolvimento em Engenharia Mecânica e Industrial
DEMI - Departamento de Engenharia Mecânica e Industrial
RUN
dc.contributor.author.fl_str_mv Perdigão, Filipe
Jacinto, Celeste
Lopes, Sandra
Matos, Ana Sofia
dc.subject.por.fl_str_mv FMEA / FMECA
HAZOP
ISO 9001:2015
Quality
Quality management
Risk analysis
Risk-based thinking
Management of Technology and Innovation
Organizational Behavior and Human Resource Management
Strategy and Management
Artificial Intelligence
Information Systems and Management
SDG 9 - Industry, Innovation, and Infrastructure
topic FMEA / FMECA
HAZOP
ISO 9001:2015
Quality
Quality management
Risk analysis
Risk-based thinking
Management of Technology and Innovation
Organizational Behavior and Human Resource Management
Strategy and Management
Artificial Intelligence
Information Systems and Management
SDG 9 - Industry, Innovation, and Infrastructure
description The authors are grateful to Lusosider, namely to the personnel of quality, safety, and environmental department and the several heads of other departments, for their helpful collaboration in this study. This research work was partially sponsored by UNIDEMI Research Unit (ref. PEst-OE/EME/UI0667/2014).
publishDate 2017
dc.date.none.fl_str_mv 2017
2017-01-01T00:00:00Z
2019-03-01T23:17:33Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://www.scopus.com/inward/record.url?scp=85042761669&partnerID=8YFLogxK
url http://www.scopus.com/inward/record.url?scp=85042761669&partnerID=8YFLogxK
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 2077-7973
PURE: 3725776
http://www.scopus.com/inward/record.url?scp=85042761669&partnerID=8YFLogxK
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 10
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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