Teleworking during COVID-19 times: What really matters for job satisfaction?
Autor(a) principal: | |
---|---|
Data de Publicação: | 2021 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10362/118201 |
Resumo: | Dissertation presented as the partial requirement for obtaining a Master's degree in Data Science and Advanced Analytics |
id |
RCAP_edd9388653a2f9fecaa7c115c365d056 |
---|---|
oai_identifier_str |
oai:run.unl.pt:10362/118201 |
network_acronym_str |
RCAP |
network_name_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository_id_str |
7160 |
spelling |
Teleworking during COVID-19 times: What really matters for job satisfaction?COVID-19TeleworkingJob SatisfactionBurnoutDeLone & McLeanIT QualitySocial CapitalDissertation presented as the partial requirement for obtaining a Master's degree in Data Science and Advanced AnalyticsPurpose: Given the mandatory quarantines and mobility restrictions imposed in most countries worldwide due to the pandemic situation, companies had to adapt to the new conditions while keeping running their business. COVID-19 lead to a massive adoption of teleworking solutions. In most cases, the transition to teleworking occurred in a short time, even for individuals that had ever worked from home. The current study assesses job satisfaction drivers in a teleworking environment during the COVID-19 pandemic crisis in Portugal. Design/methodology/approach: This study relies on the DeLoan & McLean theory of information systems success and Social Capital theory to shed light on job satisfaction drivers during COVID-19 times. We collected data through an electronic survey and obtained 173 complete responses. We used partial least squares structural equation modelling for the model evaluation. Findings: This study’s main conclusion is that although social capital may be a fundamental driver for job satisfaction in the traditional environment, this is not the case on teleworking. Our study shows evidence that while the quality of information technology remains crucial, social capital dimensions are no longer relevant to the teleworking environment. Research limitations/implications: We acknowledge two main limitations: (1) The data was collected from a sample of 173 individuals during COVID-19 times. Therefore, we should take a generalization of the findings with caution. Future research may test similar research models in different countries and more significant samples. Moreover, (2) the effects of social capital were not significant on job satisfaction in the short-term scenario. Future studies may evaluate whether social capital remains not relevant for job satisfaction in the long-term. Practical implications: The study shows evidence that the quality of information technology overpasses the importance of social capital dimensions. This is, social interaction, trust, and need for affiliation are no longer relevant for job satisfaction in a teleworking environment. This finding implies that -at least in the short term- companies could mainly aim to provide highquality information technologies to their employees rather than focus on social aspects to keep job satisfaction. Originality/value: This study fulfils the need for assessing the impact of information technology and social capital dimensions on the massively adopted teleworking environment during the COVID- 19 pandemic crisis.Naranjo-Zolotov, Mijail JuanovichRUNCosta, João Tiago Carvalho da2021-05-072024-05-24T00:00:00Z2021-05-07T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/118201TID:202727483enginfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:01:08Zoai:run.unl.pt:10362/118201Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:43:47.564757Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Teleworking during COVID-19 times: What really matters for job satisfaction? |
title |
Teleworking during COVID-19 times: What really matters for job satisfaction? |
spellingShingle |
Teleworking during COVID-19 times: What really matters for job satisfaction? Costa, João Tiago Carvalho da COVID-19 Teleworking Job Satisfaction Burnout DeLone & McLean IT Quality Social Capital |
title_short |
Teleworking during COVID-19 times: What really matters for job satisfaction? |
title_full |
Teleworking during COVID-19 times: What really matters for job satisfaction? |
title_fullStr |
Teleworking during COVID-19 times: What really matters for job satisfaction? |
title_full_unstemmed |
Teleworking during COVID-19 times: What really matters for job satisfaction? |
title_sort |
Teleworking during COVID-19 times: What really matters for job satisfaction? |
author |
Costa, João Tiago Carvalho da |
author_facet |
Costa, João Tiago Carvalho da |
author_role |
author |
dc.contributor.none.fl_str_mv |
Naranjo-Zolotov, Mijail Juanovich RUN |
dc.contributor.author.fl_str_mv |
Costa, João Tiago Carvalho da |
dc.subject.por.fl_str_mv |
COVID-19 Teleworking Job Satisfaction Burnout DeLone & McLean IT Quality Social Capital |
topic |
COVID-19 Teleworking Job Satisfaction Burnout DeLone & McLean IT Quality Social Capital |
description |
Dissertation presented as the partial requirement for obtaining a Master's degree in Data Science and Advanced Analytics |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-05-07 2021-05-07T00:00:00Z 2024-05-24T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10362/118201 TID:202727483 |
url |
http://hdl.handle.net/10362/118201 |
identifier_str_mv |
TID:202727483 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/embargoedAccess |
eu_rights_str_mv |
embargoedAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
|
_version_ |
1799138046597136384 |