The effect of technostress on the acceptance of artificial intelligence-enabled machine feedback systems

• Autor(a) principal: Weber, Patrick
• Data de Publicação: 2020
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10362/104150
• topic: Artificial intelligence; Technostres; Technology acceptance; Machine feedback system; Domínio/Área Científica::Ciências Sociais::Economia e Gestão

This paper provides an analysis ofhow technostress influences the technological acceptanceof machine feedback systems and tools.To testthe relationship, data was collected witha survey, in which the participants were introducedto a workplace scenario which utilizes an Artificial Intelligence-enabled machine feedback system. The results of the executed analysis (N = 286) suggestthat technostress, especially techno-complexity,has asignificantinverse relationship with technology acceptance’core construct perceived ease of use. For thesecond core construct, perceived usefulness, no relationships with technostress have been identified. From these results, this paper derives managerial implications.