artificial intelligence: implications in the customer journey artificial intelligence & chatbots : implications in the customer experience

Detalhes bibliográficos
Autor(a) principal: Valentine, Dosne
Data de Publicação: 2021
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/138981
Resumo: Artificial Intelligence is humankind's most dominant "weapon" to transform the retail industry. "How AI will shape a new era for seamless customer journeys" defines the critical research question. The rise of digital interfaces enforced by the Covid-19 pandemic, emerging technologies, and the big data revolution represents the preeminent drivers to disrupt AI adoption towards a new era of customer experience in the retail landscape. This work project investigates how AI technologies revolutionize the banking industry impacted by chatbots towards rethought customer engagement among financial services. Further explores the consequences throughout the supply chain workflow and the role of sustainability by shaping the AI future world.
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spelling artificial intelligence: implications in the customer journey artificial intelligence & chatbots : implications in the customer experienceDigital businessNatural language processingCustomer experienceChatbotArtificial intelligenceCustomer journeyBiasDomínio/Área Científica::Ciências Sociais::Economia e GestãoArtificial Intelligence is humankind's most dominant "weapon" to transform the retail industry. "How AI will shape a new era for seamless customer journeys" defines the critical research question. The rise of digital interfaces enforced by the Covid-19 pandemic, emerging technologies, and the big data revolution represents the preeminent drivers to disrupt AI adoption towards a new era of customer experience in the retail landscape. This work project investigates how AI technologies revolutionize the banking industry impacted by chatbots towards rethought customer engagement among financial services. Further explores the consequences throughout the supply chain workflow and the role of sustainability by shaping the AI future world.Castro, João Nuno Lopes deRUNValentine, Dosne2022-05-30T15:14:50Z2022-01-242021-12-172022-01-24T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/138981TID:202973549enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:16:18Zoai:run.unl.pt:10362/138981Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:49:16.107594Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv artificial intelligence: implications in the customer journey artificial intelligence & chatbots : implications in the customer experience
title artificial intelligence: implications in the customer journey artificial intelligence & chatbots : implications in the customer experience
spellingShingle artificial intelligence: implications in the customer journey artificial intelligence & chatbots : implications in the customer experience
Valentine, Dosne
Digital business
Natural language processing
Customer experience
Chatbot
Artificial intelligence
Customer journey
Bias
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short artificial intelligence: implications in the customer journey artificial intelligence & chatbots : implications in the customer experience
title_full artificial intelligence: implications in the customer journey artificial intelligence & chatbots : implications in the customer experience
title_fullStr artificial intelligence: implications in the customer journey artificial intelligence & chatbots : implications in the customer experience
title_full_unstemmed artificial intelligence: implications in the customer journey artificial intelligence & chatbots : implications in the customer experience
title_sort artificial intelligence: implications in the customer journey artificial intelligence & chatbots : implications in the customer experience
author Valentine, Dosne
author_facet Valentine, Dosne
author_role author
dc.contributor.none.fl_str_mv Castro, João Nuno Lopes de
RUN
dc.contributor.author.fl_str_mv Valentine, Dosne
dc.subject.por.fl_str_mv Digital business
Natural language processing
Customer experience
Chatbot
Artificial intelligence
Customer journey
Bias
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Digital business
Natural language processing
Customer experience
Chatbot
Artificial intelligence
Customer journey
Bias
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description Artificial Intelligence is humankind's most dominant "weapon" to transform the retail industry. "How AI will shape a new era for seamless customer journeys" defines the critical research question. The rise of digital interfaces enforced by the Covid-19 pandemic, emerging technologies, and the big data revolution represents the preeminent drivers to disrupt AI adoption towards a new era of customer experience in the retail landscape. This work project investigates how AI technologies revolutionize the banking industry impacted by chatbots towards rethought customer engagement among financial services. Further explores the consequences throughout the supply chain workflow and the role of sustainability by shaping the AI future world.
publishDate 2021
dc.date.none.fl_str_mv 2021-12-17
2022-05-30T15:14:50Z
2022-01-24
2022-01-24T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/138981
TID:202973549
url http://hdl.handle.net/10362/138981
identifier_str_mv TID:202973549
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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