The potential of artificial intelligence in retail banking and the challenge of organizational transformation

Detalhes bibliográficos
Autor(a) principal: Lenz, Jana
Data de Publicação: 2021
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/145512
Resumo: In the work project “The Future of German Retail Banking”, Artificial Intelligence (AI) was identified as an impactful trend in the industry. AI finds applications in banking bearing great potential for retail banks. With increasing customer expectations towards AI adoption and new competition in the German retail banking market, traditional retail banks are advised to capture the potential of AI technology. This research paper aims to demonstrate the relevance and potential of AI use for retail banks and identifies necessary changes of organizational elements along the McKinsey 7 S change management tool for organizational transformation to successfully adopt AI.
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spelling The potential of artificial intelligence in retail banking and the challenge of organizational transformationDigital transformationArtificial intelligenceRetail bankingChange managementDomínio/Área Científica::Ciências Sociais::Economia e GestãoIn the work project “The Future of German Retail Banking”, Artificial Intelligence (AI) was identified as an impactful trend in the industry. AI finds applications in banking bearing great potential for retail banks. With increasing customer expectations towards AI adoption and new competition in the German retail banking market, traditional retail banks are advised to capture the potential of AI technology. This research paper aims to demonstrate the relevance and potential of AI use for retail banks and identifies necessary changes of organizational elements along the McKinsey 7 S change management tool for organizational transformation to successfully adopt AI.Lobo, João SilveiraRUNLenz, Jana2022-11-15T11:23:16Z2022-01-172021-12-162022-01-17T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/145512TID:203082761enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:25:59Zoai:run.unl.pt:10362/145512Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:52:07.228511Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The potential of artificial intelligence in retail banking and the challenge of organizational transformation
title The potential of artificial intelligence in retail banking and the challenge of organizational transformation
spellingShingle The potential of artificial intelligence in retail banking and the challenge of organizational transformation
Lenz, Jana
Digital transformation
Artificial intelligence
Retail banking
Change management
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short The potential of artificial intelligence in retail banking and the challenge of organizational transformation
title_full The potential of artificial intelligence in retail banking and the challenge of organizational transformation
title_fullStr The potential of artificial intelligence in retail banking and the challenge of organizational transformation
title_full_unstemmed The potential of artificial intelligence in retail banking and the challenge of organizational transformation
title_sort The potential of artificial intelligence in retail banking and the challenge of organizational transformation
author Lenz, Jana
author_facet Lenz, Jana
author_role author
dc.contributor.none.fl_str_mv Lobo, João Silveira
RUN
dc.contributor.author.fl_str_mv Lenz, Jana
dc.subject.por.fl_str_mv Digital transformation
Artificial intelligence
Retail banking
Change management
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Digital transformation
Artificial intelligence
Retail banking
Change management
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description In the work project “The Future of German Retail Banking”, Artificial Intelligence (AI) was identified as an impactful trend in the industry. AI finds applications in banking bearing great potential for retail banks. With increasing customer expectations towards AI adoption and new competition in the German retail banking market, traditional retail banks are advised to capture the potential of AI technology. This research paper aims to demonstrate the relevance and potential of AI use for retail banks and identifies necessary changes of organizational elements along the McKinsey 7 S change management tool for organizational transformation to successfully adopt AI.
publishDate 2021
dc.date.none.fl_str_mv 2021-12-16
2022-11-15T11:23:16Z
2022-01-17
2022-01-17T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
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dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/145512
TID:203082761
url http://hdl.handle.net/10362/145512
identifier_str_mv TID:203082761
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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