Institutional critical success factors for the implementation of e-learning in higher education: a study with Portuguese universities

• Autor(a) principal: Monteiro, João
• Data de Publicação: 2017
• Outros Autores: Pedro, Neuza
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: https://doi.org/10.34624/id.v9i2.496

The focus of this study is to examine important factors related to the institutional dimension in thedevelopment of e-learning programs in the context of Higher Education. Specifically, it pursuesto identify the organizational factors that catalyze and inhibit the development of e-learning,considering as a field of analysis the Portuguese university and polytechnic public education.A mixed approach to data collection and analysis was adopted and implemented in twophases: (i) qualitative, established through a systematic literature review process of the e-learningbenchmarking models, (ii) quantitative, applying the Delphi method with a panel of 55 institutionaland operational leaders of e-learning programs. The results of the Delphi panel indicate a setof organizational dimension factors that are identified as most relevant in the developmentand implementation of e-learning projects, such as the definition of an institutional strategy fore-learning, infrastructures and information systems, institutional support, allocation of supportresources, and investment in teachers’ professional development. The conclusions also supportthe need for definition of governance models for e-learning as well as institutional policies for theintegration of technologies and online teaching.