A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations

Detalhes bibliográficos
Autor(a) principal: Telino, Veronica
Data de Publicação: 2020
Outros Autores: Massa, Ricardo, Mota, Ioná, Gomes, Alexsandro, Moreira, Fernando
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/11328/3426
https://doi.org/10.3390/info11090427
Resumo: Information Technologies represent a primary instrument in all types of organizations. However, their use is not always well planned in the public sector. The research proposes a methodology to build a realistic action plan that improves the use of information technology and its governance in public organizations. We conduct a case study using semi-structured interviews to investigate the different views of 8 decision-makers regarding the use of IT and its governance. The findings were analyzed systematically and synthesized into a set of perspectives on the subject. An interference matrix reveals how each view interferes and receives positive and/or negative interference from the others. Based on the matrix, the methodology applies criteria to prioritize the perspectives with the highest potential to improve the use of IT and its governance. The final product of the methodology is an action plan aligned with the vision of the institution’s decision-makers. The plan requires little effort to improve the use of IT and its governance. Seventeen views related to the use of IT and its governance emerged from the interviews. Four views that do not cause or receive harmful interference from other perspectives were selected to guide the plan elaboration. The methodology proved to be efficient for creating an action plan adapted to the institutional reality. According to the managers, the action plan represents with high precision the most urgent needs of the organization, respecting its work capacity and available resources for a project to improve the use of IT and its governance.
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spelling A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in OrganizationsQualitative researchCase studyGovernanceInformation technologyPublic sectorUniversityBrazil5W1HGraphMatrixCovid-19SMART objectiveKPIInformation Technologies represent a primary instrument in all types of organizations. However, their use is not always well planned in the public sector. The research proposes a methodology to build a realistic action plan that improves the use of information technology and its governance in public organizations. We conduct a case study using semi-structured interviews to investigate the different views of 8 decision-makers regarding the use of IT and its governance. The findings were analyzed systematically and synthesized into a set of perspectives on the subject. An interference matrix reveals how each view interferes and receives positive and/or negative interference from the others. Based on the matrix, the methodology applies criteria to prioritize the perspectives with the highest potential to improve the use of IT and its governance. The final product of the methodology is an action plan aligned with the vision of the institution’s decision-makers. The plan requires little effort to improve the use of IT and its governance. Seventeen views related to the use of IT and its governance emerged from the interviews. Four views that do not cause or receive harmful interference from other perspectives were selected to guide the plan elaboration. The methodology proved to be efficient for creating an action plan adapted to the institutional reality. According to the managers, the action plan represents with high precision the most urgent needs of the organization, respecting its work capacity and available resources for a project to improve the use of IT and its governance.MDPI2021-04-15T10:37:59Z2021-04-152020-08-31T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfTelino, V., Massa, R., Mota, I., Gomes, A., & Moreira, F. (2020). A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations. Information, 11(9), 427. doi: 10.3390/info11090427. Disponível no Repositório UPT, http://hdl.handle.net/11328/3426http://hdl.handle.net/11328/3426Telino, V., Massa, R., Mota, I., Gomes, A., & Moreira, F. (2020). A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations. Information, 11(9), 427. doi: 10.3390/info11090427. Disponível no Repositório UPT, http://hdl.handle.net/11328/3426http://hdl.handle.net/11328/3426https://doi.org/10.3390/info11090427eng2078-2489 (Online)https://www.mdpi.com/2078-2489/11/9/427?type=check_update&version=2http://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessTelino, VeronicaMassa, RicardoMota, IonáGomes, AlexsandroMoreira, Fernandoreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-16T02:05:46Zoai:repositorio.upt.pt:11328/3426Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:39:23.563564Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations
title A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations
spellingShingle A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations
Telino, Veronica
Qualitative research
Case study
Governance
Information technology
Public sector
University
Brazil
5W1H
Graph
Matrix
Covid-19
SMART objective
KPI
title_short A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations
title_full A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations
title_fullStr A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations
title_full_unstemmed A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations
title_sort A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations
author Telino, Veronica
author_facet Telino, Veronica
Massa, Ricardo
Mota, Ioná
Gomes, Alexsandro
Moreira, Fernando
author_role author
author2 Massa, Ricardo
Mota, Ioná
Gomes, Alexsandro
Moreira, Fernando
author2_role author
author
author
author
dc.contributor.author.fl_str_mv Telino, Veronica
Massa, Ricardo
Mota, Ioná
Gomes, Alexsandro
Moreira, Fernando
dc.subject.por.fl_str_mv Qualitative research
Case study
Governance
Information technology
Public sector
University
Brazil
5W1H
Graph
Matrix
Covid-19
SMART objective
KPI
topic Qualitative research
Case study
Governance
Information technology
Public sector
University
Brazil
5W1H
Graph
Matrix
Covid-19
SMART objective
KPI
description Information Technologies represent a primary instrument in all types of organizations. However, their use is not always well planned in the public sector. The research proposes a methodology to build a realistic action plan that improves the use of information technology and its governance in public organizations. We conduct a case study using semi-structured interviews to investigate the different views of 8 decision-makers regarding the use of IT and its governance. The findings were analyzed systematically and synthesized into a set of perspectives on the subject. An interference matrix reveals how each view interferes and receives positive and/or negative interference from the others. Based on the matrix, the methodology applies criteria to prioritize the perspectives with the highest potential to improve the use of IT and its governance. The final product of the methodology is an action plan aligned with the vision of the institution’s decision-makers. The plan requires little effort to improve the use of IT and its governance. Seventeen views related to the use of IT and its governance emerged from the interviews. Four views that do not cause or receive harmful interference from other perspectives were selected to guide the plan elaboration. The methodology proved to be efficient for creating an action plan adapted to the institutional reality. According to the managers, the action plan represents with high precision the most urgent needs of the organization, respecting its work capacity and available resources for a project to improve the use of IT and its governance.
publishDate 2020
dc.date.none.fl_str_mv 2020-08-31T00:00:00Z
2021-04-15T10:37:59Z
2021-04-15
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv Telino, V., Massa, R., Mota, I., Gomes, A., & Moreira, F. (2020). A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations. Information, 11(9), 427. doi: 10.3390/info11090427. Disponível no Repositório UPT, http://hdl.handle.net/11328/3426
http://hdl.handle.net/11328/3426
Telino, V., Massa, R., Mota, I., Gomes, A., & Moreira, F. (2020). A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations. Information, 11(9), 427. doi: 10.3390/info11090427. Disponível no Repositório UPT, http://hdl.handle.net/11328/3426
http://hdl.handle.net/11328/3426
https://doi.org/10.3390/info11090427
identifier_str_mv Telino, V., Massa, R., Mota, I., Gomes, A., & Moreira, F. (2020). A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations. Information, 11(9), 427. doi: 10.3390/info11090427. Disponível no Repositório UPT, http://hdl.handle.net/11328/3426
url http://hdl.handle.net/11328/3426
https://doi.org/10.3390/info11090427
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 2078-2489 (Online)
https://www.mdpi.com/2078-2489/11/9/427?type=check_update&version=2
dc.rights.driver.fl_str_mv http://creativecommons.org/licenses/by/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv http://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv MDPI
publisher.none.fl_str_mv MDPI
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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