Relatório de Estágio Profissionalizante Gestão do Fitness no Fitness UP do São João

• Autor(a) principal: Olga Cabral Freitas
• Data de Publicação: 2019
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: https://hdl.handle.net/10216/121373
• topic: Outras ciências sociais; Other social sciences

This professional internship report aims to describe the activities, experiences, challenges and achievements that a professional internship can provide. This internship took place in Fitness UP São João. Besides my interest in fitness, this Club presented itself as the most convenient organization to deepen the knowledge in this area, being the mean to achieve one of my main purposes.This report starts with the definition of sport, followed by the evolution of the fitness industry in the world, in Europa and in Portugal, finishing with the importance of quality of service and satisfaction. Subsequently, there is an approach about the characterization of the Club; the objectives and the activity plan are explained.The internship took place in three departments (Administration, Commercial and Club Manager) in order to assimilate the various organizational dynamics in sports management in fitness. A case study was conducted through questionnaires in order to perceive the members perception about the quality of service and satisfaction. The results demonstrate the quality and dedication provided by human resources, intended to confer an optimal experience for the members.The last part is dedicated to the critical reflection and conclusion about the acquired competences and future perspectives.