Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain)
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005 |
Resumo: | Over the past decades, cruise tourism is a sector that has experienced a tremendous growth around the globe. The relations that are established between the different agents that interact in this industry, passengers, crew and residents are crucial for visitor satisfaction and the success of the tourist destination. The study has analyzed the different types of cruise passengers who landed at the port of Malaga and their perception of the city through destination image, satisfaction and destination loyalty. A cluster analysis identified the existence of four different groups of passengers whose opinions can give a specific answer to the consolidation of Malaga as a quality tourist destination. From a practical point of view, recommendations about the adequate management of the destination´s attractions for the cruise industry are discussed in the conclusions. |
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Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain)Cluster analysisdestination imagecruise passengers satisfactiondestination loyaltycruise tourismOver the past decades, cruise tourism is a sector that has experienced a tremendous growth around the globe. The relations that are established between the different agents that interact in this industry, passengers, crew and residents are crucial for visitor satisfaction and the success of the tourist destination. The study has analyzed the different types of cruise passengers who landed at the port of Malaga and their perception of the city through destination image, satisfaction and destination loyalty. A cluster analysis identified the existence of four different groups of passengers whose opinions can give a specific answer to the consolidation of Malaga as a quality tourist destination. From a practical point of view, recommendations about the adequate management of the destination´s attractions for the cruise industry are discussed in the conclusions.Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve2018-03-01info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articletext/htmlhttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005Tourism & Management Studies v.14 n.1 2018reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005Ruiz,Elena CruzGonzález,Guillermo BermúdezZamora,Dolores Tousinfo:eu-repo/semantics/openAccess2024-02-06T17:29:10Zoai:scielo:S2182-84582018000100005Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T02:33:13.412638Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
title |
Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
spellingShingle |
Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) Ruiz,Elena Cruz Cluster analysis destination image cruise passengers satisfaction destination loyalty cruise tourism |
title_short |
Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
title_full |
Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
title_fullStr |
Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
title_full_unstemmed |
Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
title_sort |
Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
author |
Ruiz,Elena Cruz |
author_facet |
Ruiz,Elena Cruz González,Guillermo Bermúdez Zamora,Dolores Tous |
author_role |
author |
author2 |
González,Guillermo Bermúdez Zamora,Dolores Tous |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Ruiz,Elena Cruz González,Guillermo Bermúdez Zamora,Dolores Tous |
dc.subject.por.fl_str_mv |
Cluster analysis destination image cruise passengers satisfaction destination loyalty cruise tourism |
topic |
Cluster analysis destination image cruise passengers satisfaction destination loyalty cruise tourism |
description |
Over the past decades, cruise tourism is a sector that has experienced a tremendous growth around the globe. The relations that are established between the different agents that interact in this industry, passengers, crew and residents are crucial for visitor satisfaction and the success of the tourist destination. The study has analyzed the different types of cruise passengers who landed at the port of Malaga and their perception of the city through destination image, satisfaction and destination loyalty. A cluster analysis identified the existence of four different groups of passengers whose opinions can give a specific answer to the consolidation of Malaga as a quality tourist destination. From a practical point of view, recommendations about the adequate management of the destination´s attractions for the cruise industry are discussed in the conclusions. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-03-01 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005 |
url |
http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
publisher.none.fl_str_mv |
Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
dc.source.none.fl_str_mv |
Tourism & Management Studies v.14 n.1 2018 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799137391805464576 |