Assessment of the quality seen in a restaurant typical theme

Detalhes bibliográficos
Autor(a) principal: Pinheiro, Francisco Alves
Data de Publicação: 2009
Outros Autores: Leite, Ângelo Antonio Macedo, Oliveira, Mariana Santos Almeida de
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Ibero Americana de Estratégia - RIAE
Texto Completo: https://periodicos.uninove.br/riae/article/view/13114
Resumo: To ensure the satisfaction of external customers it is necessary to know their needs. In this perspective, these work objectives assess the perception of quality by the customer outside of a restaurant located in the a restaurant typical theme located in the square of food “Bodódromo” the city of Petrolina/Pe. For both this was a case study, using the model servqual, Parasuraman et al (1985), for removal of information. The results indicated a need for improvement in the services provided by the restaurant.
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spelling Assessment of the quality seen in a restaurant typical themeAvaliação da qualidade percebida em um restaurante temático-típicoPerception. Quality. Restaurant. ServicePercepção. Qualidade. Restaurante. Serviço.To ensure the satisfaction of external customers it is necessary to know their needs. In this perspective, these work objectives assess the perception of quality by the customer outside of a restaurant located in the a restaurant typical theme located in the square of food “Bodódromo” the city of Petrolina/Pe. For both this was a case study, using the model servqual, Parasuraman et al (1985), for removal of information. The results indicated a need for improvement in the services provided by the restaurant. Para garantir a satisfação dos clientes, faz-se necessário conhecer suas necessidades. Nessa ótica, este trabalho teve como objetivo avaliar a percepção da qualidade do cliente externo de um restaurante temático-típico, localizado na praça de alimentação “Bodódromo” da cidade de Petrolina, interior de Pernambuco. Para tanto, realizou-se um estudo de caso, no qual as informações foram colhidas por meio do modelo servqual, de Parasuraman et al (1985). Os resultados indicaram a necessidade de melhoria nos serviços prestados. Universidade Nove de Julho - UNINOVE2009-03-18info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.uninove.br/riae/article/view/1311410.5585/ijsm.v7i1.980Revista Ibero-Americana de Estratégia; 2008: RIAE v7n1; 53-60Revista Ibero-Americana de Estratégia; 2008: RIAE v7n1; 53-602176-0756reponame:Revista Ibero Americana de Estratégia - RIAEinstname:Revista Ibero-Americana de Estratégia (RIAE)instacron:RIEOEIporhttps://periodicos.uninove.br/riae/article/view/13114/6566Copyright (c) 2019 Iberoamerican Journal of Strategic Managementinfo:eu-repo/semantics/openAccessPinheiro, Francisco AlvesLeite, Ângelo Antonio MacedoOliveira, Mariana Santos Almeida de2019-09-20T13:38:52Zoai:https://periodicos.uninove.br:article/13114Revistahttps://periodicos.uninove.br/riaePRIhttps://periodicos.uninove.br/riae/oai||bennycosta@yahoo.com.br2176-07562176-0756opendoar:2019-09-20T13:38:52Revista Ibero Americana de Estratégia - RIAE - Revista Ibero-Americana de Estratégia (RIAE)false
dc.title.none.fl_str_mv Assessment of the quality seen in a restaurant typical theme
Avaliação da qualidade percebida em um restaurante temático-típico
title Assessment of the quality seen in a restaurant typical theme
spellingShingle Assessment of the quality seen in a restaurant typical theme
Pinheiro, Francisco Alves
Perception. Quality. Restaurant. Service
Percepção. Qualidade. Restaurante. Serviço.
title_short Assessment of the quality seen in a restaurant typical theme
title_full Assessment of the quality seen in a restaurant typical theme
title_fullStr Assessment of the quality seen in a restaurant typical theme
title_full_unstemmed Assessment of the quality seen in a restaurant typical theme
title_sort Assessment of the quality seen in a restaurant typical theme
author Pinheiro, Francisco Alves
author_facet Pinheiro, Francisco Alves
Leite, Ângelo Antonio Macedo
Oliveira, Mariana Santos Almeida de
author_role author
author2 Leite, Ângelo Antonio Macedo
Oliveira, Mariana Santos Almeida de
author2_role author
author
dc.contributor.author.fl_str_mv Pinheiro, Francisco Alves
Leite, Ângelo Antonio Macedo
Oliveira, Mariana Santos Almeida de
dc.subject.por.fl_str_mv Perception. Quality. Restaurant. Service
Percepção. Qualidade. Restaurante. Serviço.
topic Perception. Quality. Restaurant. Service
Percepção. Qualidade. Restaurante. Serviço.
description To ensure the satisfaction of external customers it is necessary to know their needs. In this perspective, these work objectives assess the perception of quality by the customer outside of a restaurant located in the a restaurant typical theme located in the square of food “Bodódromo” the city of Petrolina/Pe. For both this was a case study, using the model servqual, Parasuraman et al (1985), for removal of information. The results indicated a need for improvement in the services provided by the restaurant.
publishDate 2009
dc.date.none.fl_str_mv 2009-03-18
dc.type.none.fl_str_mv

dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.uninove.br/riae/article/view/13114
10.5585/ijsm.v7i1.980
url https://periodicos.uninove.br/riae/article/view/13114
identifier_str_mv 10.5585/ijsm.v7i1.980
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.uninove.br/riae/article/view/13114/6566
dc.rights.driver.fl_str_mv Copyright (c) 2019 Iberoamerican Journal of Strategic Management
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2019 Iberoamerican Journal of Strategic Management
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Nove de Julho - UNINOVE
publisher.none.fl_str_mv Universidade Nove de Julho - UNINOVE
dc.source.none.fl_str_mv Revista Ibero-Americana de Estratégia; 2008: RIAE v7n1; 53-60
Revista Ibero-Americana de Estratégia; 2008: RIAE v7n1; 53-60
2176-0756
reponame:Revista Ibero Americana de Estratégia - RIAE
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instname_str Revista Ibero-Americana de Estratégia (RIAE)
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collection Revista Ibero Americana de Estratégia - RIAE
repository.name.fl_str_mv Revista Ibero Americana de Estratégia - RIAE - Revista Ibero-Americana de Estratégia (RIAE)
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