Innovation capabilities in services: a study in supermarkets in Santa Catarina
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Data de Publicação: | 2017 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Ibero Americana de Estratégia - RIAE |
Texto Completo: | https://periodicos.uninove.br/riae/article/view/15675 |
Resumo: | It is common to find organizational research seeking to understand the predictors elements to organizational performance. The objective of this research is to analyze the relationships between innovative capabilities, service differentiation and organizational performance. It has been researched theoretical evidence to support organizations that develop innovative element, therefore its innovative capacity, which is mediated differentiation of services improve performance organizacional.A methodology used was the bibliographical study of the variables of organizational innovative capacity, the element the differentiation of services and organizational development control items. From the theoretical studies it has been possible to develop 10 propositions of these relationships. And proposals: i) innovative capabilities have positive relationship with performance; ii) innovative capabilities have positive relationship with Service Differentiation in the Process dimension; iii) innovative capabilities have positive relationship with Service Differentiation in the People dimension; iv) innovative capabilities have positive relationship with Service Differentiation in environments dimension; v) Service Differentiation in the Process dimension has positive relationship with performance. vi) Service Differentiation in the People dimension has positive relationship with performance; vii) Service Differentiation in environments dimension has positive relationship with performance; viii) innovative capabilities have positive relationship with performance-mediated differentiation of services in its people dimension; ix) innovative capabilities have positive relationship with performance-mediated differentiation of services in their processes dimension; and x) innovative capabilities have positive relationship with performance-mediated differentiation of services in its environmental dimension. |
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Innovation capabilities in services: a study in supermarkets in Santa CatarinaCapacidades de inovação em serviços: um estudo nos supermercados em Santa CatarinaAdministração; estratégia; Capacidade dinâmica; Capacidade Inovativa; Diferenciação de ServiçosCapacidade Inovativa; Diferenciação de Serviços; Desempenho.Innovative Capacity; Differentiation of Services; Performance.It is common to find organizational research seeking to understand the predictors elements to organizational performance. The objective of this research is to analyze the relationships between innovative capabilities, service differentiation and organizational performance. It has been researched theoretical evidence to support organizations that develop innovative element, therefore its innovative capacity, which is mediated differentiation of services improve performance organizacional.A methodology used was the bibliographical study of the variables of organizational innovative capacity, the element the differentiation of services and organizational development control items. From the theoretical studies it has been possible to develop 10 propositions of these relationships. And proposals: i) innovative capabilities have positive relationship with performance; ii) innovative capabilities have positive relationship with Service Differentiation in the Process dimension; iii) innovative capabilities have positive relationship with Service Differentiation in the People dimension; iv) innovative capabilities have positive relationship with Service Differentiation in environments dimension; v) Service Differentiation in the Process dimension has positive relationship with performance. vi) Service Differentiation in the People dimension has positive relationship with performance; vii) Service Differentiation in environments dimension has positive relationship with performance; viii) innovative capabilities have positive relationship with performance-mediated differentiation of services in its people dimension; ix) innovative capabilities have positive relationship with performance-mediated differentiation of services in their processes dimension; and x) innovative capabilities have positive relationship with performance-mediated differentiation of services in its environmental dimension.O objetivo desta pesquisa consiste em analisar as relações entre as capacidades inovativas, diferenciação de serviços e o desempenho organizacional. Foram pesquisadas as evidências teóricas relativas as organizações que desenvolvem elementos inovadores e melhorar o desempenho organizacional, quando mediadas pela diferenciação de serviços. A metodologia utilizada foi o estudo bibliográfico acerca das variáveis da capacidade inovativa organizacional, os elementos da diferenciação de serviços e os itens de controle do desenvolvimento organizacional. A partir dos estudos teóricos foram possíveis desenvolver 10 proposições destas relações. Sendo as propostas: i) Capacidades inovativas têm relação positiva com desempenho; ii) Capacidades inovativas têm relação positiva com Diferenciação de Serviços na dimensão Processos; iii) Capacidades inovativa têm relação positiva com Diferenciação de Serviços na dimensão Pessoas; iv) Capacidades inovativa têm relação positiva com Diferenciação de Serviços na dimensão Ambientes; v) Diferenciação de Serviços na dimensão Processos tem relação positiva com o desempenho. vi) Diferenciação de Serviços na dimensão Pessoas tem relação positiva com o desempenho; vii) Diferenciação de Serviços na dimensão Ambientes tem relação positiva com o desempenho; viii) Capacidades inovativa têm relação positiva com o desempenho mediado pela diferenciação de serviços em sua dimensão Pessoas; ix) Capacidades inovativa têm relação positiva com o desempenho mediado pela diferenciação de serviços em sua dimensão Processos; e x) Capacidades inovativa têm relação positiva com o desempenho mediado pela diferenciação de serviços em sua dimensão Ambiente. Universidade Nove de Julho - UNINOVE2017-03-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.uninove.br/riae/article/view/1567510.5585/ijsm.v16i1.2400Revista Ibero-Americana de Estratégia; Vol 16, No 1 (2017): January/March; 38-53Revista Ibero-Americana de Estratégia; Vol 16, No 1 (2017): January/March; 38-532176-0756reponame:Revista Ibero Americana de Estratégia - RIAEinstname:Revista Ibero-Americana de Estratégia (RIAE)instacron:RIEOEIporhttps://periodicos.uninove.br/riae/article/view/15675/7668Copyright (c) 2017 Iberoamerican Journal of Strategic Managementhttps://creativecommons.org/licenses/by-nc-sa/4.0info:eu-repo/semantics/openAccessDeluca, Marcelo Augusto MenezesGonçalo, Cláudio ReisCastro Junior, Deosir Flavio LoboPereira, Maurício Fernandes2020-05-19T15:01:11Zoai:https://periodicos.uninove.br:article/15675Revistahttps://periodicos.uninove.br/riaePRIhttps://periodicos.uninove.br/riae/oai||bennycosta@yahoo.com.br2176-07562176-0756opendoar:2020-05-19T15:01:11Revista Ibero Americana de Estratégia - RIAE - Revista Ibero-Americana de Estratégia (RIAE)false |
dc.title.none.fl_str_mv |
Innovation capabilities in services: a study in supermarkets in Santa Catarina Capacidades de inovação em serviços: um estudo nos supermercados em Santa Catarina |
title |
Innovation capabilities in services: a study in supermarkets in Santa Catarina |
spellingShingle |
Innovation capabilities in services: a study in supermarkets in Santa Catarina Deluca, Marcelo Augusto Menezes Administração; estratégia; Capacidade dinâmica; Capacidade Inovativa; Diferenciação de Serviços Capacidade Inovativa; Diferenciação de Serviços; Desempenho. Innovative Capacity; Differentiation of Services; Performance. |
title_short |
Innovation capabilities in services: a study in supermarkets in Santa Catarina |
title_full |
Innovation capabilities in services: a study in supermarkets in Santa Catarina |
title_fullStr |
Innovation capabilities in services: a study in supermarkets in Santa Catarina |
title_full_unstemmed |
Innovation capabilities in services: a study in supermarkets in Santa Catarina |
title_sort |
Innovation capabilities in services: a study in supermarkets in Santa Catarina |
author |
Deluca, Marcelo Augusto Menezes |
author_facet |
Deluca, Marcelo Augusto Menezes Gonçalo, Cláudio Reis Castro Junior, Deosir Flavio Lobo Pereira, Maurício Fernandes |
author_role |
author |
author2 |
Gonçalo, Cláudio Reis Castro Junior, Deosir Flavio Lobo Pereira, Maurício Fernandes |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Deluca, Marcelo Augusto Menezes Gonçalo, Cláudio Reis Castro Junior, Deosir Flavio Lobo Pereira, Maurício Fernandes |
dc.subject.por.fl_str_mv |
Administração; estratégia; Capacidade dinâmica; Capacidade Inovativa; Diferenciação de Serviços Capacidade Inovativa; Diferenciação de Serviços; Desempenho. Innovative Capacity; Differentiation of Services; Performance. |
topic |
Administração; estratégia; Capacidade dinâmica; Capacidade Inovativa; Diferenciação de Serviços Capacidade Inovativa; Diferenciação de Serviços; Desempenho. Innovative Capacity; Differentiation of Services; Performance. |
description |
It is common to find organizational research seeking to understand the predictors elements to organizational performance. The objective of this research is to analyze the relationships between innovative capabilities, service differentiation and organizational performance. It has been researched theoretical evidence to support organizations that develop innovative element, therefore its innovative capacity, which is mediated differentiation of services improve performance organizacional.A methodology used was the bibliographical study of the variables of organizational innovative capacity, the element the differentiation of services and organizational development control items. From the theoretical studies it has been possible to develop 10 propositions of these relationships. And proposals: i) innovative capabilities have positive relationship with performance; ii) innovative capabilities have positive relationship with Service Differentiation in the Process dimension; iii) innovative capabilities have positive relationship with Service Differentiation in the People dimension; iv) innovative capabilities have positive relationship with Service Differentiation in environments dimension; v) Service Differentiation in the Process dimension has positive relationship with performance. vi) Service Differentiation in the People dimension has positive relationship with performance; vii) Service Differentiation in environments dimension has positive relationship with performance; viii) innovative capabilities have positive relationship with performance-mediated differentiation of services in its people dimension; ix) innovative capabilities have positive relationship with performance-mediated differentiation of services in their processes dimension; and x) innovative capabilities have positive relationship with performance-mediated differentiation of services in its environmental dimension. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-03-01 |
dc.type.none.fl_str_mv |
|
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.uninove.br/riae/article/view/15675 10.5585/ijsm.v16i1.2400 |
url |
https://periodicos.uninove.br/riae/article/view/15675 |
identifier_str_mv |
10.5585/ijsm.v16i1.2400 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.uninove.br/riae/article/view/15675/7668 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2017 Iberoamerican Journal of Strategic Management https://creativecommons.org/licenses/by-nc-sa/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2017 Iberoamerican Journal of Strategic Management https://creativecommons.org/licenses/by-nc-sa/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Nove de Julho - UNINOVE |
publisher.none.fl_str_mv |
Universidade Nove de Julho - UNINOVE |
dc.source.none.fl_str_mv |
Revista Ibero-Americana de Estratégia; Vol 16, No 1 (2017): January/March; 38-53 Revista Ibero-Americana de Estratégia; Vol 16, No 1 (2017): January/March; 38-53 2176-0756 reponame:Revista Ibero Americana de Estratégia - RIAE instname:Revista Ibero-Americana de Estratégia (RIAE) instacron:RIEOEI |
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Revista Ibero-Americana de Estratégia (RIAE) |
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RIEOEI |
institution |
RIEOEI |
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Revista Ibero Americana de Estratégia - RIAE |
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Revista Ibero Americana de Estratégia - RIAE |
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Revista Ibero Americana de Estratégia - RIAE - Revista Ibero-Americana de Estratégia (RIAE) |
repository.mail.fl_str_mv |
||bennycosta@yahoo.com.br |
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