Collection and delinquency processes in a marketing services company
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | spa |
Título da fonte: | Sapienza (Curitiba) |
Texto Completo: | https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/237 |
Resumo: | The general objective of this study was to determine the incidence of collection processes in the delinquency of the company Digital San Martín S.A.C. from Tarapoto. The study has presented a non-experimental cross-sectional design, explanatory level, and the hypothetical-deductive method was used for data analysis. In the evaluation of the collection processes developed during 2020, the interview guide and the documentary analysis guide were used as instruments. Results: 100% of the actions of the collection processes are not carried out efficiently or in a timely manner. All this made it possible to show 84% delinquency and 39% coverage, both indexes caused by the increase in the amount of accounts pending payment represented by S/135006. Also, the company has non-updated records and documentary information; does not show collection strategies in accordance with their reality; lacks organized and systematic monitoring of the total amount of outstanding debt; it presents a poor development of debt control activities, among others. Conclusion: the collection processes negatively affect the delinquency of the company. |
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Collection and delinquency processes in a marketing services companyProcesos de cobranza y morosidad en una empresa de servicios de marketingProcessos de cobrança e inadimplência em uma empresa de serviços de marketingprocessos, estratégias, cobrança, inadimplência, serviçosProcesses, strategies, collection, delinquency, servicesprocesos, estrategias, cobranza, morosidad, serviciosThe general objective of this study was to determine the incidence of collection processes in the delinquency of the company Digital San Martín S.A.C. from Tarapoto. The study has presented a non-experimental cross-sectional design, explanatory level, and the hypothetical-deductive method was used for data analysis. In the evaluation of the collection processes developed during 2020, the interview guide and the documentary analysis guide were used as instruments. Results: 100% of the actions of the collection processes are not carried out efficiently or in a timely manner. All this made it possible to show 84% delinquency and 39% coverage, both indexes caused by the increase in the amount of accounts pending payment represented by S/135006. Also, the company has non-updated records and documentary information; does not show collection strategies in accordance with their reality; lacks organized and systematic monitoring of the total amount of outstanding debt; it presents a poor development of debt control activities, among others. Conclusion: the collection processes negatively affect the delinquency of the company.El presente estudio tuvo como objetivo general determinar la incidencia de los procesos de cobranzas en la morosidad de la empresa Digital San Martín S.A.C. de Tarapoto. El estudio ha presentado un diseño no experimental con corte transversal, nivel explicativo y para el análisis de datos se empleó el método hipotético-deductivo. En la evaluación de los procesos de cobranza desarrollados durante el 2020, se utilizaron como instrumentos la guía de entrevista y guía de análisis documental. Resultados: El 100% de acciones de los procesos de cobranza no son efectuadas eficiente ni oportunamente. Todo ello permitió evidenciar un 84% de morosidad y 39% de cobertura, ambos índices suscitados por el aumento del importe de las cuentas pendientes de pago representado por S/135006. Así también, la empresa cuenta con registros e información documentaria no actualizada; no muestra estrategias de cobro acorde con su realidad; carece de un monitoreo organizado y sistemático del importe total de la deuda pendiente de pago; presenta un deficiente desarrollo de las actividades de control de deudas, entre otros. Conclusión: los procesos de cobranza inciden negativamente en la morosidad de la empresa.O objetivo geral deste estudo foi determinar a incidência de processos de cobrança na inadimplência da empresa Digital San Martín S.A.C. de Tarapoto. O estudo apresentou delineamento transversal não experimental, nível explicativo, e utilizou-se o método hipotético-dedutivo para análise dos dados. Na avaliação dos processos de coleta desenvolvidos ao longo de 2020, foram utilizados como instrumentos o roteiro de entrevista e o roteiro de análise documental. Resultados: 100% das ações dos processos de cobrança não são realizadas de forma eficiente ou tempestiva. Tudo isso possibilitou evidenciar 84% de inadimplência e 39% de cobertura, ambos índices decorrentes do aumento da quantidade de contas pendentes representadas pelo S/135006. Além disso, a empresa possui registros e informações documentais não atualizados; não apresenta estratégias de cobrança de acordo com sua realidade; carece de acompanhamento organizado e sistemático do montante total da dívida pendente; apresenta um fraco desenvolvimento das atividades de controle da dívida, entre outras. Conclusão: os processos de cobrança afetam negativamente a inadimplência da empresa.Sapienza Grupo Editorial2022-02-14info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/23710.51798/sijis.v3i1.237Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 No. 1 (2022): Interdisciplinary studies and essays: Free subject; 462-477Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 Núm. 1 (2022): Estudios y ensayos interdisciplinarios: Temática libre; 462-477Sapienza: International Journal of Interdisciplinary Studies; v. 3 n. 1 (2022): Estudos e ensaios interdisciplinares: Tema livre; 462-4772675-978010.51798/sijis.v3i1reponame:Sapienza (Curitiba)instname:Sapienza Grupo Editorialinstacron:SAPIENZAspahttps://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/237/120Copyright (c) 2022 Nieves del Pilar Pizzán-Tomanguillo, Erica Enid García Delgado, Carlos Daniel Rosales Bardalez, Sandra Lucero Pizzán-Tomanguillo https://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccessPizzán-Tomanguillo, Nieves del Pilar García Delgado, Erica Enid Rosales Bardalez, Carlos Daniel Pizzán-Tomanguillo , Sandra Lucero 2022-12-26T21:31:43Zoai:ojs2.journals.sapienzaeditorial.com:article/237Revistahttps://journals.sapienzaeditorial.com/index.php/SIJISPRIhttps://journals.sapienzaeditorial.com/index.php/SIJIS/oaieditor@sapienzaeditorial.com2675-97802675-9780opendoar:2023-01-12T16:42:52.181214Sapienza (Curitiba) - Sapienza Grupo Editorialfalse |
dc.title.none.fl_str_mv |
Collection and delinquency processes in a marketing services company Procesos de cobranza y morosidad en una empresa de servicios de marketing Processos de cobrança e inadimplência em uma empresa de serviços de marketing |
title |
Collection and delinquency processes in a marketing services company |
spellingShingle |
Collection and delinquency processes in a marketing services company Pizzán-Tomanguillo, Nieves del Pilar processos, estratégias, cobrança, inadimplência, serviços Processes, strategies, collection, delinquency, services procesos, estrategias, cobranza, morosidad, servicios |
title_short |
Collection and delinquency processes in a marketing services company |
title_full |
Collection and delinquency processes in a marketing services company |
title_fullStr |
Collection and delinquency processes in a marketing services company |
title_full_unstemmed |
Collection and delinquency processes in a marketing services company |
title_sort |
Collection and delinquency processes in a marketing services company |
author |
Pizzán-Tomanguillo, Nieves del Pilar |
author_facet |
Pizzán-Tomanguillo, Nieves del Pilar García Delgado, Erica Enid Rosales Bardalez, Carlos Daniel Pizzán-Tomanguillo , Sandra Lucero |
author_role |
author |
author2 |
García Delgado, Erica Enid Rosales Bardalez, Carlos Daniel Pizzán-Tomanguillo , Sandra Lucero |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Pizzán-Tomanguillo, Nieves del Pilar García Delgado, Erica Enid Rosales Bardalez, Carlos Daniel Pizzán-Tomanguillo , Sandra Lucero |
dc.subject.por.fl_str_mv |
processos, estratégias, cobrança, inadimplência, serviços Processes, strategies, collection, delinquency, services procesos, estrategias, cobranza, morosidad, servicios |
topic |
processos, estratégias, cobrança, inadimplência, serviços Processes, strategies, collection, delinquency, services procesos, estrategias, cobranza, morosidad, servicios |
description |
The general objective of this study was to determine the incidence of collection processes in the delinquency of the company Digital San Martín S.A.C. from Tarapoto. The study has presented a non-experimental cross-sectional design, explanatory level, and the hypothetical-deductive method was used for data analysis. In the evaluation of the collection processes developed during 2020, the interview guide and the documentary analysis guide were used as instruments. Results: 100% of the actions of the collection processes are not carried out efficiently or in a timely manner. All this made it possible to show 84% delinquency and 39% coverage, both indexes caused by the increase in the amount of accounts pending payment represented by S/135006. Also, the company has non-updated records and documentary information; does not show collection strategies in accordance with their reality; lacks organized and systematic monitoring of the total amount of outstanding debt; it presents a poor development of debt control activities, among others. Conclusion: the collection processes negatively affect the delinquency of the company. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-02-14 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/237 10.51798/sijis.v3i1.237 |
url |
https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/237 |
identifier_str_mv |
10.51798/sijis.v3i1.237 |
dc.language.iso.fl_str_mv |
spa |
language |
spa |
dc.relation.none.fl_str_mv |
https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/237/120 |
dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by-nc-nd/4.0 info:eu-repo/semantics/openAccess |
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https://creativecommons.org/licenses/by-nc-nd/4.0 |
eu_rights_str_mv |
openAccess |
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application/pdf |
dc.publisher.none.fl_str_mv |
Sapienza Grupo Editorial |
publisher.none.fl_str_mv |
Sapienza Grupo Editorial |
dc.source.none.fl_str_mv |
Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 No. 1 (2022): Interdisciplinary studies and essays: Free subject; 462-477 Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 Núm. 1 (2022): Estudios y ensayos interdisciplinarios: Temática libre; 462-477 Sapienza: International Journal of Interdisciplinary Studies; v. 3 n. 1 (2022): Estudos e ensaios interdisciplinares: Tema livre; 462-477 2675-9780 10.51798/sijis.v3i1 reponame:Sapienza (Curitiba) instname:Sapienza Grupo Editorial instacron:SAPIENZA |
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Sapienza Grupo Editorial |
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SAPIENZA |
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SAPIENZA |
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Sapienza (Curitiba) |
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Sapienza (Curitiba) |
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Sapienza (Curitiba) - Sapienza Grupo Editorial |
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editor@sapienzaeditorial.com |
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1797051607681073152 |