Implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador

• Autor(a) principal: Reyna-Tenorio, Luis Jheovanny
• Data de Publicação: 2022
• Outros Autores: Ulloa-de Souza, Raúl Clemente, Chere-Quiñónez, Byron Fernando
• Tipo de documento: Artigo
• Idioma: spa
• Título da fonte: Sapienza (Curitiba)
• Texto Completo: https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/520
• topic: Modelos de Qualidade, PMEs, setor industrial, competitividade; Quality Models, SMEs, industrial sector, competitiveness; Modelos de Calidad, pymes, sector industrial, competitividad

The objective of this study was to analyze the implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador. The methodology was framed within the quantitative approach, the research is described as descriptive with field research design, non-experimental descriptive transactional type, with the support of documentary research. The population was made up of 07 companies in the metalworking sector of the province of Guayas. A random sample of 70 people who work in these entities was defined. The results in terms of quality planning show that 66.7% do it; Regarding a culture of improvement, directed towards excellence, 61.1% ascribe to it; related to the process of training and constant updating of the staff, 55.6% carry it out; Regarding the item, there is a formal measurement of staff satisfaction, 61.1% considered that there is; referring to the premise about whether customer satisfaction is considered a vital element for the company, 66.7% consider it positive and about the relevance of introducing regular changes in processes, techniques and technology within the company as a way to guarantee the quality of the product, 69.2% agreed. It is concluded: The implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador, is aimed at ensuring the generation of products and services with optimal characteristics, all of which guarantees competitive advantages in the market niche of which it is a part.