Implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | spa |
Título da fonte: | Sapienza (Curitiba) |
Texto Completo: | https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/520 |
Resumo: | The objective of this study was to analyze the implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador. The methodology was framed within the quantitative approach, the research is described as descriptive with field research design, non-experimental descriptive transactional type, with the support of documentary research. The population was made up of 07 companies in the metalworking sector of the province of Guayas. A random sample of 70 people who work in these entities was defined. The results in terms of quality planning show that 66.7% do it; Regarding a culture of improvement, directed towards excellence, 61.1% ascribe to it; related to the process of training and constant updating of the staff, 55.6% carry it out; Regarding the item, there is a formal measurement of staff satisfaction, 61.1% considered that there is; referring to the premise about whether customer satisfaction is considered a vital element for the company, 66.7% consider it positive and about the relevance of introducing regular changes in processes, techniques and technology within the company as a way to guarantee the quality of the product, 69.2% agreed. It is concluded: The implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador, is aimed at ensuring the generation of products and services with optimal characteristics, all of which guarantees competitive advantages in the market niche of which it is a part. |
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Implementation of quality models in small and medium-sized companies in the industrial sector of EcuadorImplementación de modelos de calidad en pequeñas y medianas empresas del sector industrial del EcuadorImplementação de modelos de qualidade em pequenas e médias empresas do setor industrial do EquadorModelos de Qualidade, PMEs, setor industrial, competitividadeQuality Models, SMEs, industrial sector, competitivenessModelos de Calidad, pymes, sector industrial, competitividadThe objective of this study was to analyze the implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador. The methodology was framed within the quantitative approach, the research is described as descriptive with field research design, non-experimental descriptive transactional type, with the support of documentary research. The population was made up of 07 companies in the metalworking sector of the province of Guayas. A random sample of 70 people who work in these entities was defined. The results in terms of quality planning show that 66.7% do it; Regarding a culture of improvement, directed towards excellence, 61.1% ascribe to it; related to the process of training and constant updating of the staff, 55.6% carry it out; Regarding the item, there is a formal measurement of staff satisfaction, 61.1% considered that there is; referring to the premise about whether customer satisfaction is considered a vital element for the company, 66.7% consider it positive and about the relevance of introducing regular changes in processes, techniques and technology within the company as a way to guarantee the quality of the product, 69.2% agreed. It is concluded: The implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador, is aimed at ensuring the generation of products and services with optimal characteristics, all of which guarantees competitive advantages in the market niche of which it is a part.El objetivo de este estudio fue analizar la implementación de modelos de calidad en pequeñas y medianas empresas del sector industrial del Ecuador. La metodología se enmarcó dentro del enfoque cuantitativo, se describe la investigación como de tipo descriptivo con diseño de investigación de campo, no experimental de tipo transeccional descriptivo, con apoyo de una investigación documental. La población quedó conformada por 07 empresas del sector metalmecánico de la provincia del Guayas. Se definió una muestra aleatoria de 70 personas quienes laboras en dichas entidades. Los resultados en cuanto a planificación de la calidad arroja que 66,7% la realiza; respecto a se fomenta una cultura de mejora, direccionada hacia la excelencia 61.1% se adscribe a ello; relacionado con el proceso de capacitación y actualización constante del personal el 55.6% lo lleva a cabo; sobre el ítem existe medición formal de la satisfacción del personal el 61,1% consideró que si lo hay; referido a la premisa acerca de la si la satisfacción del cliente es considerada como un elemento vital para la empresa el 66,7% lo considera como positiva y sobre la relevancia de la introducción de cambios regulares en los procesos, técnicas y tecnología dentro la empresa como forma de garantizar la calidad del producto el 69,2% estuvo de acuerdo. Se concluye: La implementación de modelos de calidad en pequeñas y medianas empresas del sector industrial del Ecuador, va direccionado al aseguramiento de la generación de productos y servicios con óptimas características, todo lo cual garantiza ventajas competitivas en el nicho de mercado del cual forma parte.O objetivo deste estudo foi analisar a implementação de modelos de qualidade em pequenas e médias empresas do setor industrial do Equador. A metodologia foi enquadrada na abordagem quantitativa, a pesquisa é descrita como descritiva com desenho de pesquisa de campo, não experimental descritiva do tipo transacional, com apoio de pesquisa documental. A população foi composta por 07 empresas do setor metalmecânico da província de Guayas. Foi definida uma amostra aleatória de 70 pessoas que trabalham nestas entidades. Os resultados em termos de planejamento da qualidade mostram que 66,7% o fazem; Em relação a uma cultura de melhoria, voltada para a excelência, 61,1% a atribuem; relacionado ao processo de treinamento e atualização constante da equipe, 55,6% o realizam; Em relação ao item, há uma mensuração formal da satisfação dos funcionários, 61,1% consideraram que existe; referindo-se à premissa sobre se a satisfação do cliente é considerada um elemento vital para a empresa, 66,7% a consideram positiva e sobre a relevância de introduzir mudanças regulares nos processos, técnicas e tecnologia dentro da empresa como forma de garantir a qualidade do produto, 69,2% concordaram. Conclui-se: A implementação de modelos de qualidade em pequenas e médias empresas do setor industrial do Equador visa garantir a geração de produtos e serviços com características ótimas, o que garante vantagens competitivas no nicho de mercado do qual é uma parte.Sapienza Grupo Editorial2022-10-15info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/52010.51798/sijis.v3i7.520Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 No. 7 (2022): Theoretical and methodological plurality; 124-138Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 Núm. 7 (2022): Pluralidad teórica y metodológica; 124-138Sapienza: International Journal of Interdisciplinary Studies; v. 3 n. 7 (2022): Pluralidade teórica e metodológica; 124-1382675-978010.51798/sijis.v3i7reponame:Sapienza (Curitiba)instname:Sapienza Grupo Editorialinstacron:SAPIENZAspahttps://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/520/358Copyright (c) 2022 Luis Jheovanny Reyna-Tenorio, Raúl Clemente Ulloa-de Souza, Byron Fernando Chere-Quiñónezhttps://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccessReyna-Tenorio, Luis Jheovanny Ulloa-de Souza, Raúl Clemente Chere-Quiñónez, Byron Fernando 2022-11-07T00:50:45Zoai:ojs2.journals.sapienzaeditorial.com:article/520Revistahttps://journals.sapienzaeditorial.com/index.php/SIJISPRIhttps://journals.sapienzaeditorial.com/index.php/SIJIS/oaieditor@sapienzaeditorial.com2675-97802675-9780opendoar:2023-01-12T16:43:03.422884Sapienza (Curitiba) - Sapienza Grupo Editorialfalse |
dc.title.none.fl_str_mv |
Implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador Implementación de modelos de calidad en pequeñas y medianas empresas del sector industrial del Ecuador Implementação de modelos de qualidade em pequenas e médias empresas do setor industrial do Equador |
title |
Implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador |
spellingShingle |
Implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador Reyna-Tenorio, Luis Jheovanny Modelos de Qualidade, PMEs, setor industrial, competitividade Quality Models, SMEs, industrial sector, competitiveness Modelos de Calidad, pymes, sector industrial, competitividad |
title_short |
Implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador |
title_full |
Implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador |
title_fullStr |
Implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador |
title_full_unstemmed |
Implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador |
title_sort |
Implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador |
author |
Reyna-Tenorio, Luis Jheovanny |
author_facet |
Reyna-Tenorio, Luis Jheovanny Ulloa-de Souza, Raúl Clemente Chere-Quiñónez, Byron Fernando |
author_role |
author |
author2 |
Ulloa-de Souza, Raúl Clemente Chere-Quiñónez, Byron Fernando |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Reyna-Tenorio, Luis Jheovanny Ulloa-de Souza, Raúl Clemente Chere-Quiñónez, Byron Fernando |
dc.subject.por.fl_str_mv |
Modelos de Qualidade, PMEs, setor industrial, competitividade Quality Models, SMEs, industrial sector, competitiveness Modelos de Calidad, pymes, sector industrial, competitividad |
topic |
Modelos de Qualidade, PMEs, setor industrial, competitividade Quality Models, SMEs, industrial sector, competitiveness Modelos de Calidad, pymes, sector industrial, competitividad |
description |
The objective of this study was to analyze the implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador. The methodology was framed within the quantitative approach, the research is described as descriptive with field research design, non-experimental descriptive transactional type, with the support of documentary research. The population was made up of 07 companies in the metalworking sector of the province of Guayas. A random sample of 70 people who work in these entities was defined. The results in terms of quality planning show that 66.7% do it; Regarding a culture of improvement, directed towards excellence, 61.1% ascribe to it; related to the process of training and constant updating of the staff, 55.6% carry it out; Regarding the item, there is a formal measurement of staff satisfaction, 61.1% considered that there is; referring to the premise about whether customer satisfaction is considered a vital element for the company, 66.7% consider it positive and about the relevance of introducing regular changes in processes, techniques and technology within the company as a way to guarantee the quality of the product, 69.2% agreed. It is concluded: The implementation of quality models in small and medium-sized companies in the industrial sector of Ecuador, is aimed at ensuring the generation of products and services with optimal characteristics, all of which guarantees competitive advantages in the market niche of which it is a part. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-10-15 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/520 10.51798/sijis.v3i7.520 |
url |
https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/520 |
identifier_str_mv |
10.51798/sijis.v3i7.520 |
dc.language.iso.fl_str_mv |
spa |
language |
spa |
dc.relation.none.fl_str_mv |
https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/520/358 |
dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by-nc-nd/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by-nc-nd/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Sapienza Grupo Editorial |
publisher.none.fl_str_mv |
Sapienza Grupo Editorial |
dc.source.none.fl_str_mv |
Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 No. 7 (2022): Theoretical and methodological plurality; 124-138 Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 Núm. 7 (2022): Pluralidad teórica y metodológica; 124-138 Sapienza: International Journal of Interdisciplinary Studies; v. 3 n. 7 (2022): Pluralidade teórica e metodológica; 124-138 2675-9780 10.51798/sijis.v3i7 reponame:Sapienza (Curitiba) instname:Sapienza Grupo Editorial instacron:SAPIENZA |
instname_str |
Sapienza Grupo Editorial |
instacron_str |
SAPIENZA |
institution |
SAPIENZA |
reponame_str |
Sapienza (Curitiba) |
collection |
Sapienza (Curitiba) |
repository.name.fl_str_mv |
Sapienza (Curitiba) - Sapienza Grupo Editorial |
repository.mail.fl_str_mv |
editor@sapienzaeditorial.com |
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1797051609046319104 |