Perceived quality of nursing care in trauma service
Autor(a) principal: | |
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Data de Publicação: | 2023 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Sapienza (Curitiba) |
Texto Completo: | https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/659 |
Resumo: | Measuring the quality of nursing care provided by the different hospital institutions allows users to express their satisfaction or dissatisfaction with the care received in this service, thus favoring the process of continuous improvement in the quality of care provided to the individual. In order to determine the quality of nursing care in the trauma services of the “IESS Latacunga” and “General Docente Ambato” hospitals, a quantitative, descriptive and transversal study was carried out. For this purpose, the SERVQUAL research instrument was applied to the selected subjects. After the survey, relevant results were obtained indicating that 48.9% of the participants perceive that the nursing professional does not attend punctually to the patient's call for assistance in the required needs, this being their appreciation during the hospital stay, while 20.4% consider that the attention is adequate and timely. Concerning the facilities and technology in the health facilities, 98% of the users surveyed stated that they were acceptable and only 2% expressed disagreement due to the lack of modern equipment. It is concluded that the respondents have an acceptable perception of the quality of nursing care received by the professional nursing staff, however, we would recommend greater emphasis on punctuality when providing care, it is worth mentioning that the demand of hospitalized patients makes it difficult to provide timely patient care. It is necessary, therefore, to implement strategies to improve the level of care in tangible and intangible aspects within the structuring and process of care at the relevant time. |
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Perceived quality of nursing care in trauma serviceCalidad percibida de la atención de enfermería en el servicio de traumatologíaQualidade percebida da assistência de enfermagem no serviço de traumaQualidade da assistência, equipe de enfermagem, Satisfação do paciente, EfetividadeQuality of care, nursing staff, Patient Satisfaction, EffectivenessCalidad de atención, personal de enfermería, Satisfacción del Paciente, EfectividadMeasuring the quality of nursing care provided by the different hospital institutions allows users to express their satisfaction or dissatisfaction with the care received in this service, thus favoring the process of continuous improvement in the quality of care provided to the individual. In order to determine the quality of nursing care in the trauma services of the “IESS Latacunga” and “General Docente Ambato” hospitals, a quantitative, descriptive and transversal study was carried out. For this purpose, the SERVQUAL research instrument was applied to the selected subjects. After the survey, relevant results were obtained indicating that 48.9% of the participants perceive that the nursing professional does not attend punctually to the patient's call for assistance in the required needs, this being their appreciation during the hospital stay, while 20.4% consider that the attention is adequate and timely. Concerning the facilities and technology in the health facilities, 98% of the users surveyed stated that they were acceptable and only 2% expressed disagreement due to the lack of modern equipment. It is concluded that the respondents have an acceptable perception of the quality of nursing care received by the professional nursing staff, however, we would recommend greater emphasis on punctuality when providing care, it is worth mentioning that the demand of hospitalized patients makes it difficult to provide timely patient care. It is necessary, therefore, to implement strategies to improve the level of care in tangible and intangible aspects within the structuring and process of care at the relevant time.El control de la calidad de la prestación de servicios en enfermería debe ser una actividad planificada y sistemática para identificar oportunidades de mejora o situaciones que deben ser estudiadas en profundidad, a través de esta el usuario pueda expresar su nivel de satisfacción, favoreciendo así al proceso de mejora continua. Para determinar la calidad de atención de enfermería en los servicios de traumatología de los hospitales IESS Latacunga y General Docente Ambato, se realizó un estudio cuantitativo, descriptivo y transversal. En este se aplicó el instrumento de investigación denominada SERVQUAL a los sujetos seleccionados. Posterior a la encuesta realizada se obtuvo resultados relevantes, identificando que 48.9% de los participantes percibe que el profesional de enfermería no asiste con puntualidad al llamado del paciente para su asistencia en las necesidades requeridas, siendo esta su apreciación durante la estancia hospitalaria, mientras que el 20.4% considera que la atención es adecuada y oportuna. Al respecto de las instalaciones y tecnología que poseen los establecimientos de salud un 98% indica que es aceptable mientras el 2% expresa su desacuerdo ligado a la falta de equipos modernos. Se concluye en líneas generales que la percepción acerca de la calidad de atención es aceptable, pero en algunas instituciones de salud cuando se necesita la atención de enfermería esta se retarda debido a la sobrecarga laboral. Por tanto, es necesario implementar estrategias para mejorar esta falencia en aspectos tangibles e intangibles dentro de la estructuración y el proceso del cuidado en el momento pertinente.O controle de qualidade da prestação de serviços de enfermagem deve ser uma atividade planejada e sistematizada para identificar oportunidades de melhoria ou situações que devam ser estudadas a fundo, por meio da qual o usuário possa expressar seu grau de satisfação, favorecendo assim o processo de melhoria contínua. Para determinar a qualidade da assistência de enfermagem nos serviços de traumatologia dos hospitais IESS Latacunga e General Docente Ambato, foi realizado um estudo quantitativo, descritivo e transversal. Para o qual foi aplicado aos sujeitos selecionados o instrumento de pesquisa denominado SERVQUAL. Após o levantamento realizado, foram obtidos resultados relevantes onde se identifica que 48,9% dos participantes percebem que o profissional de enfermagem não atende a chamada do paciente pontualmente para atendimento nas necessidades solicitadas, sendo esta sua valorização durante a internação, enquanto 20,4 % consideram que o atendimento é adequado e oportuno. Em relação às facilidades e tecnologias que os estabelecimentos de saúde possuem, 98% indicam que é aceitável, enquanto 2% expressam sua discordância quanto à falta de equipamentos modernos. Conclui-se em linhas gerais que a percepção sobre a qualidade da assistência é aceitável, porém em algumas instituições de saúde quando a assistência de enfermagem é necessária ela é retardada devido à sobrecarga de trabalho. Portanto, é necessário implementar estratégias para melhorar essa deficiência em aspectos tangíveis e intangíveis dentro da estruturação e processo de cuidado no momento adequado.Sapienza Grupo Editorial2023-07-07info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/65910.51798/sijis.v4iSI1.659Sapienza: International Journal of Interdisciplinary Studies; Vol. 4 No. SI1 (2023): Special Issue: Interdisciplinary Studies in Health Sciences; e23033Sapienza: International Journal of Interdisciplinary Studies; Vol. 4 Núm. SI1 (2023): Special Issue: Interdisciplinary Studies in Health Sciences; e23033Sapienza: International Journal of Interdisciplinary Studies; v. 4 n. SI1 (2023): Special Issue: Interdisciplinary Studies in Health Sciences; e230332675-9780reponame:Sapienza (Curitiba)instname:Sapienza Grupo Editorialinstacron:SAPIENZAenghttps://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/659/465Copyright (c) 2023 Stephanie Paola Analuisa Moreta, Laura Yolanda Flores Chiliguanohttps://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccessAnaluisa Moreta, Stephanie PaolaFlores Chiliguano, Laura Yolanda2023-11-22T16:08:13Zoai:ojs2.journals.sapienzaeditorial.com:article/659Revistahttps://journals.sapienzaeditorial.com/index.php/SIJISPRIhttps://journals.sapienzaeditorial.com/index.php/SIJIS/oaieditor@sapienzaeditorial.com2675-97802675-9780opendoar:2023-11-22T16:08:13Sapienza (Curitiba) - Sapienza Grupo Editorialfalse |
dc.title.none.fl_str_mv |
Perceived quality of nursing care in trauma service Calidad percibida de la atención de enfermería en el servicio de traumatología Qualidade percebida da assistência de enfermagem no serviço de trauma |
title |
Perceived quality of nursing care in trauma service |
spellingShingle |
Perceived quality of nursing care in trauma service Analuisa Moreta, Stephanie Paola Qualidade da assistência, equipe de enfermagem, Satisfação do paciente, Efetividade Quality of care, nursing staff, Patient Satisfaction, Effectiveness Calidad de atención, personal de enfermería, Satisfacción del Paciente, Efectividad |
title_short |
Perceived quality of nursing care in trauma service |
title_full |
Perceived quality of nursing care in trauma service |
title_fullStr |
Perceived quality of nursing care in trauma service |
title_full_unstemmed |
Perceived quality of nursing care in trauma service |
title_sort |
Perceived quality of nursing care in trauma service |
author |
Analuisa Moreta, Stephanie Paola |
author_facet |
Analuisa Moreta, Stephanie Paola Flores Chiliguano, Laura Yolanda |
author_role |
author |
author2 |
Flores Chiliguano, Laura Yolanda |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Analuisa Moreta, Stephanie Paola Flores Chiliguano, Laura Yolanda |
dc.subject.por.fl_str_mv |
Qualidade da assistência, equipe de enfermagem, Satisfação do paciente, Efetividade Quality of care, nursing staff, Patient Satisfaction, Effectiveness Calidad de atención, personal de enfermería, Satisfacción del Paciente, Efectividad |
topic |
Qualidade da assistência, equipe de enfermagem, Satisfação do paciente, Efetividade Quality of care, nursing staff, Patient Satisfaction, Effectiveness Calidad de atención, personal de enfermería, Satisfacción del Paciente, Efectividad |
description |
Measuring the quality of nursing care provided by the different hospital institutions allows users to express their satisfaction or dissatisfaction with the care received in this service, thus favoring the process of continuous improvement in the quality of care provided to the individual. In order to determine the quality of nursing care in the trauma services of the “IESS Latacunga” and “General Docente Ambato” hospitals, a quantitative, descriptive and transversal study was carried out. For this purpose, the SERVQUAL research instrument was applied to the selected subjects. After the survey, relevant results were obtained indicating that 48.9% of the participants perceive that the nursing professional does not attend punctually to the patient's call for assistance in the required needs, this being their appreciation during the hospital stay, while 20.4% consider that the attention is adequate and timely. Concerning the facilities and technology in the health facilities, 98% of the users surveyed stated that they were acceptable and only 2% expressed disagreement due to the lack of modern equipment. It is concluded that the respondents have an acceptable perception of the quality of nursing care received by the professional nursing staff, however, we would recommend greater emphasis on punctuality when providing care, it is worth mentioning that the demand of hospitalized patients makes it difficult to provide timely patient care. It is necessary, therefore, to implement strategies to improve the level of care in tangible and intangible aspects within the structuring and process of care at the relevant time. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-07-07 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/659 10.51798/sijis.v4iSI1.659 |
url |
https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/659 |
identifier_str_mv |
10.51798/sijis.v4iSI1.659 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/659/465 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2023 Stephanie Paola Analuisa Moreta, Laura Yolanda Flores Chiliguano https://creativecommons.org/licenses/by-nc-nd/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2023 Stephanie Paola Analuisa Moreta, Laura Yolanda Flores Chiliguano https://creativecommons.org/licenses/by-nc-nd/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Sapienza Grupo Editorial |
publisher.none.fl_str_mv |
Sapienza Grupo Editorial |
dc.source.none.fl_str_mv |
Sapienza: International Journal of Interdisciplinary Studies; Vol. 4 No. SI1 (2023): Special Issue: Interdisciplinary Studies in Health Sciences; e23033 Sapienza: International Journal of Interdisciplinary Studies; Vol. 4 Núm. SI1 (2023): Special Issue: Interdisciplinary Studies in Health Sciences; e23033 Sapienza: International Journal of Interdisciplinary Studies; v. 4 n. SI1 (2023): Special Issue: Interdisciplinary Studies in Health Sciences; e23033 2675-9780 reponame:Sapienza (Curitiba) instname:Sapienza Grupo Editorial instacron:SAPIENZA |
instname_str |
Sapienza Grupo Editorial |
instacron_str |
SAPIENZA |
institution |
SAPIENZA |
reponame_str |
Sapienza (Curitiba) |
collection |
Sapienza (Curitiba) |
repository.name.fl_str_mv |
Sapienza (Curitiba) - Sapienza Grupo Editorial |
repository.mail.fl_str_mv |
editor@sapienzaeditorial.com |
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1797051606396567552 |