Satisfaction survey in urban parks: a study in Ibirapuera Park (SP, Brazil)
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Data de Publicação: | 2021 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Brasileira de Ecoturismo |
Texto Completo: | https://periodicos.unifesp.br/index.php/ecoturismo/article/view/11318 |
Resumo: | The main objective of this exploratory paper was to analyse user satisfaction at Ibirapuera Park, an important tourist attraction in the city of São Paulo. The study seeks to understand the user’s opinion regarding the park’s infrastructure and services. Throughout the research, it sought to highlight with the theoretical framework the relationship between urban parks, quality and satisfaction, demonstrating that the technical offer is an important part for a better management of these environments. In order to measure the satisfaction of those who attend Ibirapuera, 86 users who have already attended the park answered the survey questionnaire. The results found in the sample obtained in the survey indicate that Ibirapuera is a park rated as regular, and quality and quantity of cultural spaces were the best-evaluated aspects. The park's deficiencies are in the toilets and drinking fountains available to users, as well as parking and food services. |
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Satisfaction survey in urban parks: a study in Ibirapuera Park (SP, Brazil)Pesquisa de satisfação em parques urbanos: um estudo no Parque Ibirapuera (SP)Parques urbanos; Infraestrutura e serviços; Satisfação; Parque Ibirapuera.Urban parks; Infrastructure and services; Satisfaction; Ibirapuera Park.The main objective of this exploratory paper was to analyse user satisfaction at Ibirapuera Park, an important tourist attraction in the city of São Paulo. The study seeks to understand the user’s opinion regarding the park’s infrastructure and services. Throughout the research, it sought to highlight with the theoretical framework the relationship between urban parks, quality and satisfaction, demonstrating that the technical offer is an important part for a better management of these environments. In order to measure the satisfaction of those who attend Ibirapuera, 86 users who have already attended the park answered the survey questionnaire. The results found in the sample obtained in the survey indicate that Ibirapuera is a park rated as regular, and quality and quantity of cultural spaces were the best-evaluated aspects. The park's deficiencies are in the toilets and drinking fountains available to users, as well as parking and food services.O presente artigo, de caráter exploratório, teve como principal objetivo a análise da satisfação do usuário do Parque Ibirapuera, importante atrativo turístico da cidade de São Paulo. O estudo busca compreender a opinião do usuário quanto à infraestrutura e serviços do parque. No decorrer da pesquisa buscou-se, com o referencial teórico, evidenciar a relação entre parques urbanos, qualidade e satisfação, demonstrando que a oferta técnica é parte importante para uma melhor gestão destes ambientes. A fim de mensurar a satisfação de quem frequenta o Ibirapuera, foi aplicado um questionário de avaliação a 86 usuários do parque. Os resultados encontrados indicam que o Ibirapuera é avaliado como regular pelos usuários contidos na amostra obtida na pesquisa, sendo que a qualidade e quantidade dos espaços culturais é o aspecto mais bem avaliado. As deficiências do parque estão nos banheiros e bebedouros disponíveis para os usuários, assim como nos serviços de estacionamento e alimentação.Universidade Federal de São Paulo2021-08-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.unifesp.br/index.php/ecoturismo/article/view/1131810.34024/rbecotur.2021.v14.11318Revista Brasileira de Ecoturismo (RBEcotur); v. 14 n. 3 (2021): agosto-outubro/2021Brazilian Journal of Ecotourism; Vol. 14 No. 3 (2021): agosto-outubro/2021Revista Brasileña de Ecoturismo; Vol. 14 Núm. 3 (2021): agosto-outubro/20211983-9391reponame:Revista Brasileira de Ecoturismoinstname:Sociedade Brasileira de Ecoturismo (SBECotur)instacron:SBECOTURporhttps://periodicos.unifesp.br/index.php/ecoturismo/article/view/11318/8612Copyright (c) 2021 Revista Brasileira de Ecoturismo (RBEcotur)https://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccessFaustino, Daiane UinnesTeles, Reinaldo Miranda de Sá2021-09-24T12:17:04Zoai:ojs.pkp.sfu.ca:article/11318Revistahttps://periodicos.unifesp.br/index.php/ecoturismo/indexPUBhttp://www.sbecotur.org.br/rbecotur/seer/index.php/ecoturismo/oai||zneiman@gmail.com1983-93911983-9391opendoar:2021-09-24T12:17:04Revista Brasileira de Ecoturismo - Sociedade Brasileira de Ecoturismo (SBECotur)false |
dc.title.none.fl_str_mv |
Satisfaction survey in urban parks: a study in Ibirapuera Park (SP, Brazil) Pesquisa de satisfação em parques urbanos: um estudo no Parque Ibirapuera (SP) |
title |
Satisfaction survey in urban parks: a study in Ibirapuera Park (SP, Brazil) |
spellingShingle |
Satisfaction survey in urban parks: a study in Ibirapuera Park (SP, Brazil) Faustino, Daiane Uinnes Parques urbanos; Infraestrutura e serviços; Satisfação; Parque Ibirapuera. Urban parks; Infrastructure and services; Satisfaction; Ibirapuera Park. |
title_short |
Satisfaction survey in urban parks: a study in Ibirapuera Park (SP, Brazil) |
title_full |
Satisfaction survey in urban parks: a study in Ibirapuera Park (SP, Brazil) |
title_fullStr |
Satisfaction survey in urban parks: a study in Ibirapuera Park (SP, Brazil) |
title_full_unstemmed |
Satisfaction survey in urban parks: a study in Ibirapuera Park (SP, Brazil) |
title_sort |
Satisfaction survey in urban parks: a study in Ibirapuera Park (SP, Brazil) |
author |
Faustino, Daiane Uinnes |
author_facet |
Faustino, Daiane Uinnes Teles, Reinaldo Miranda de Sá |
author_role |
author |
author2 |
Teles, Reinaldo Miranda de Sá |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Faustino, Daiane Uinnes Teles, Reinaldo Miranda de Sá |
dc.subject.por.fl_str_mv |
Parques urbanos; Infraestrutura e serviços; Satisfação; Parque Ibirapuera. Urban parks; Infrastructure and services; Satisfaction; Ibirapuera Park. |
topic |
Parques urbanos; Infraestrutura e serviços; Satisfação; Parque Ibirapuera. Urban parks; Infrastructure and services; Satisfaction; Ibirapuera Park. |
description |
The main objective of this exploratory paper was to analyse user satisfaction at Ibirapuera Park, an important tourist attraction in the city of São Paulo. The study seeks to understand the user’s opinion regarding the park’s infrastructure and services. Throughout the research, it sought to highlight with the theoretical framework the relationship between urban parks, quality and satisfaction, demonstrating that the technical offer is an important part for a better management of these environments. In order to measure the satisfaction of those who attend Ibirapuera, 86 users who have already attended the park answered the survey questionnaire. The results found in the sample obtained in the survey indicate that Ibirapuera is a park rated as regular, and quality and quantity of cultural spaces were the best-evaluated aspects. The park's deficiencies are in the toilets and drinking fountains available to users, as well as parking and food services. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-08-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.unifesp.br/index.php/ecoturismo/article/view/11318 10.34024/rbecotur.2021.v14.11318 |
url |
https://periodicos.unifesp.br/index.php/ecoturismo/article/view/11318 |
identifier_str_mv |
10.34024/rbecotur.2021.v14.11318 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.unifesp.br/index.php/ecoturismo/article/view/11318/8612 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2021 Revista Brasileira de Ecoturismo (RBEcotur) https://creativecommons.org/licenses/by-nc-nd/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2021 Revista Brasileira de Ecoturismo (RBEcotur) https://creativecommons.org/licenses/by-nc-nd/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal de São Paulo |
publisher.none.fl_str_mv |
Universidade Federal de São Paulo |
dc.source.none.fl_str_mv |
Revista Brasileira de Ecoturismo (RBEcotur); v. 14 n. 3 (2021): agosto-outubro/2021 Brazilian Journal of Ecotourism; Vol. 14 No. 3 (2021): agosto-outubro/2021 Revista Brasileña de Ecoturismo; Vol. 14 Núm. 3 (2021): agosto-outubro/2021 1983-9391 reponame:Revista Brasileira de Ecoturismo instname:Sociedade Brasileira de Ecoturismo (SBECotur) instacron:SBECOTUR |
instname_str |
Sociedade Brasileira de Ecoturismo (SBECotur) |
instacron_str |
SBECOTUR |
institution |
SBECOTUR |
reponame_str |
Revista Brasileira de Ecoturismo |
collection |
Revista Brasileira de Ecoturismo |
repository.name.fl_str_mv |
Revista Brasileira de Ecoturismo - Sociedade Brasileira de Ecoturismo (SBECotur) |
repository.mail.fl_str_mv |
||zneiman@gmail.com |
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1799138612074250240 |