Satisfaction survey in urban parks: a study in Ibirapuera Park (SP, Brazil)

• Autor(a) principal: Faustino, Daiane Uinnes
• Data de Publicação: 2021
• Outros Autores: Teles, Reinaldo Miranda de Sá
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Brasileira de Ecoturismo
• Texto Completo: https://periodicos.unifesp.br/index.php/ecoturismo/article/view/11318
• topic: Parques urbanos; Infraestrutura e serviços; Satisfação; Parque Ibirapuera.; Urban parks; Infrastructure and services; Satisfaction; Ibirapuera Park.

The main objective of this exploratory paper was to analyse user satisfaction at Ibirapuera Park, an important tourist attraction in the city of São Paulo. The study seeks to understand the user’s opinion regarding the park’s infrastructure and services. Throughout the research, it sought to highlight with the theoretical framework the relationship between urban parks, quality and satisfaction, demonstrating that the technical offer is an important part for a better management of these environments. In order to measure the satisfaction of those who attend Ibirapuera, 86 users who have already attended the park answered the survey questionnaire. The results found in the sample obtained in the survey indicate that Ibirapuera is a park rated as regular, and quality and quantity of cultural spaces were the best-evaluated aspects. The park's deficiencies are in the toilets and drinking fountains available to users, as well as parking and food services.