“User embracement” and the Family Health Support Team in the city of Rio de Janeiro: fragments, perspectives and reflections

• Autor(a) principal: da Silva, Tarciso Feijó
• Data de Publicação: 2015
• Outros Autores: Romano, Valéria Ferreira
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Brasileira de Medicina de Família e Comunidade (Online)
• Texto Completo: https://www.rbmfc.org.br/rbmfc/article/view/1010
• topic: Health Services Administration; User Embracement; Family Health Strategy; Administración de los Servicios de Salud; Acogimiento; Estrategia de Salud Familiar; Administração de Serviços de Saúde; Acolhimento; Estratégia Saúde da Família; Medicina de Família e Comunidade

Objectives: to identify the perceptions of different categories of health professionals about “user embracement” and about the work done by the Family Health Support Team (NASF) and to analyze the way in which “user embracement” is carried out by these professionals. Methods: qualitative approach using systematic observation techniques and semi structured interviews with professionals from two primary health care units from the city of Rio de Janeiro. The data were analyzed based on Bardin’s framework, where Content Analyses was used to make inferences. Results: important weaknesses were seen in the implementation of “user embracement”, and the Family Health Support Team (NASF) showed little engagement in the development of team skills. Conclusions: “user embracement” contributed to ensuring access, expanding clinical outreach and increasing clinical efficiency and was seen as essential to the production of care. The NASF helped to qualify clinical practice and was seen as a powerful management tool.