Influência da medição de desempenho nos projetos seis sigma : estudos de caso
Autor(a) principal: | |
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Data de Publicação: | 2007 |
Tipo de documento: | Tese |
Idioma: | por |
Título da fonte: | Repositório Institucional da UFSCAR |
Texto Completo: | https://repositorio.ufscar.br/handle/ufscar/3308 |
Resumo: | Six Sigma and performance measurement are subjects under investigation for practical and academic purposes. In this way, Six Sigma Program is a remarkable continuous improvement program with exceptional results in short term accomplished by Six Sigma Projects. Like others improvement approaches, some factors can influence the results of these projects. Beside this, the performance measurement plays an important role as a support to the continuous improvement program, acting as its inhibiting or enabling mechanism. In this sense, the performance measurement becomes a necessary condition to guarantee the success of Six Sigma Projects. Nevertheless, a bibliography review has shown the non-existence of detailed academic researches on these two topics, studied in the same work. Due to this, the objective of this thesis is to investigate the influence of the performance measurement on Six Sigma Projects with the intention of highlighting the factors found during the development of these projects. The explanatory multiple case studies has chosen as the research method for this work. In order to achieve the objective, a field research was conducted on five companies belong to different industrial sectors. The empirical evidences have shown that developments of Six Sigma Projects are influenced by different factors. Some of them were found in many companies. It was verified also that the development of Six Sigma Projects affects the performance measurement, better said, there is a reciprocal influence between Six Sigma Projects and performance measurement. Establishing relationships between financial and non-financial performance measures is an important issue to develop Six Sigma Projects, as observed, due to the financial orientation of Six Sigma Projects. It means that the factor mentioned above has a great impact over other ones that have also their influences on the development of Six Sigma Projects. At last, this thesis aimed a contribution to the academic as well as to practical purposes since knowledge about factors that rule the relationship between performance measurement and Six Sigma Projects can support the construction of a framework related to both aspects and, then, reinforcing the benefits of the Six Sigma Program. |
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Mergulhão, Ricardo CoserMartins, Roberto Antoniohttp://lattes.cnpq.br/3518820028045730http://lattes.cnpq.br/0598720328915137480989b8-027c-4924-bf26-c56f9d62206f2016-06-02T19:50:01Z2007-11-232016-06-02T19:50:01Z2007-06-01MERGULHÃO, Ricardo Coser. Influência da medição de desempenho nos projetos seis sigma : estudos de caso.. 2007. 233 f. Tese (Doutorado em Ciências Exatas e da Terra) - Universidade Federal de São Carlos, São Carlos, 2007.https://repositorio.ufscar.br/handle/ufscar/3308Six Sigma and performance measurement are subjects under investigation for practical and academic purposes. In this way, Six Sigma Program is a remarkable continuous improvement program with exceptional results in short term accomplished by Six Sigma Projects. Like others improvement approaches, some factors can influence the results of these projects. Beside this, the performance measurement plays an important role as a support to the continuous improvement program, acting as its inhibiting or enabling mechanism. In this sense, the performance measurement becomes a necessary condition to guarantee the success of Six Sigma Projects. Nevertheless, a bibliography review has shown the non-existence of detailed academic researches on these two topics, studied in the same work. Due to this, the objective of this thesis is to investigate the influence of the performance measurement on Six Sigma Projects with the intention of highlighting the factors found during the development of these projects. The explanatory multiple case studies has chosen as the research method for this work. In order to achieve the objective, a field research was conducted on five companies belong to different industrial sectors. The empirical evidences have shown that developments of Six Sigma Projects are influenced by different factors. Some of them were found in many companies. It was verified also that the development of Six Sigma Projects affects the performance measurement, better said, there is a reciprocal influence between Six Sigma Projects and performance measurement. Establishing relationships between financial and non-financial performance measures is an important issue to develop Six Sigma Projects, as observed, due to the financial orientation of Six Sigma Projects. It means that the factor mentioned above has a great impact over other ones that have also their influences on the development of Six Sigma Projects. At last, this thesis aimed a contribution to the academic as well as to practical purposes since knowledge about factors that rule the relationship between performance measurement and Six Sigma Projects can support the construction of a framework related to both aspects and, then, reinforcing the benefits of the Six Sigma Program.Seis Sigma e medição de desempenho são assuntos atuais que estão sendo discutidos e pesquisados tanto pela prática quanto pela academia. O Programa Seis Sigma vem se destacando como um programa de melhoria, com resultados positivos atingidos num curto prazo por meio de Projetos Seis Sigma. No entanto, como em outras abordagens de melhoria, alguns fatores podem influenciar nos resultados desses projetos. Paralelamente a isso, a medição de desempenho exerce um importante papel no suporte aos programas de melhoria, atuando como uma barreira ou facilitador. Nesse sentido, a medição de desempenho torna-se uma condição necessária para o sucesso dos Projetos Seis Sigma. Todavia, uma revisão bibliográfica constatou que não existem trabalhos acadêmicos detalhados sobre esses dois temas simultaneamente. Em vista disso, o objetivo desta tese é investigar a influência da medição de desempenho nos Projetos Seis Sigma com a intenção de destacar os fatores encontrados no desenvolvimento destes projetos. O método de pesquisa escolhido para este trabalho foi o do múltiplos estudos de caso do tipo explanatório. A pesquisa de campo foi realizada em cinco empresas de diferentes ramos da indústria. As evidências empíricas mostram que o desenvolvimento dos Projetos Seis Sigma é influenciado por diferentes fatores, estando alguns deles presentes em mais de uma empresa. Além disso, foi constatado que o desenvolvimento de Projetos Seis Sigma influencia a medição de desempenho, ou seja, existe uma influência recíproca entre Projetos Seis Sigma e medição de desempenho. Um fato observado como um ponto importante para o desenvolvimento dos Projetos Seis Sigma foi o estabelecimento do relacionamento entre as medidas não-financeiras e as financeiras devido à orientação financeira dos Projetos Seis Sigma. Isso significa que esse fator exerce uma grande influência sobre os demais fatores que afetam o desenvolvimento dos Projetos Seis Sigma. Enfim, essa tese contribuiu tanto para a academia quanto para a prática das empresas, pois o conhecimento dos fatores que regem o relacionamento entre a medição de desempenho e os Projetos Seis Sigma pode auxiliar na estruturação de ambos e, com isso, promover a potencialização dos benefícios do Programa Seis Sigma.Financiadora de Estudos e Projetosapplication/pdfporUniversidade Federal de São CarlosPrograma de Pós-Graduação em Engenharia de Produção - PPGEPUFSCarBRGestão da qualidadeSistema de medição de desempenhoDesempenho - mediçãoSeis sigmaMelhoria contínuaPerformance measurement systemsSix sigmaContinuous improvementENGENHARIAS::ENGENHARIA DE PRODUCAOInfluência da medição de desempenho nos projetos seis sigma : estudos de casoinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/doctoralThesis-1-1cb37ae3b-d3f3-420e-a9bf-9619f56beb59info:eu-repo/semantics/openAccessreponame:Repositório Institucional da UFSCARinstname:Universidade Federal de São Carlos (UFSCAR)instacron:UFSCARORIGINALTeseRCM.pdfapplication/pdf3611966https://repositorio.ufscar.br/bitstream/ufscar/3308/1/TeseRCM.pdf37d5cbad2bc27779e8fb9b635b9bbff0MD51THUMBNAILTeseRCM.pdf.jpgTeseRCM.pdf.jpgIM Thumbnailimage/jpeg5654https://repositorio.ufscar.br/bitstream/ufscar/3308/2/TeseRCM.pdf.jpg6c445ca4dcb27727d9d5bfc8b4c11bddMD52ufscar/33082023-09-18 18:31:46.123oai:repositorio.ufscar.br:ufscar/3308Repositório InstitucionalPUBhttps://repositorio.ufscar.br/oai/requestopendoar:43222023-09-18T18:31:46Repositório Institucional da UFSCAR - Universidade Federal de São Carlos (UFSCAR)false |
dc.title.por.fl_str_mv |
Influência da medição de desempenho nos projetos seis sigma : estudos de caso |
title |
Influência da medição de desempenho nos projetos seis sigma : estudos de caso |
spellingShingle |
Influência da medição de desempenho nos projetos seis sigma : estudos de caso Mergulhão, Ricardo Coser Gestão da qualidade Sistema de medição de desempenho Desempenho - medição Seis sigma Melhoria contínua Performance measurement systems Six sigma Continuous improvement ENGENHARIAS::ENGENHARIA DE PRODUCAO |
title_short |
Influência da medição de desempenho nos projetos seis sigma : estudos de caso |
title_full |
Influência da medição de desempenho nos projetos seis sigma : estudos de caso |
title_fullStr |
Influência da medição de desempenho nos projetos seis sigma : estudos de caso |
title_full_unstemmed |
Influência da medição de desempenho nos projetos seis sigma : estudos de caso |
title_sort |
Influência da medição de desempenho nos projetos seis sigma : estudos de caso |
author |
Mergulhão, Ricardo Coser |
author_facet |
Mergulhão, Ricardo Coser |
author_role |
author |
dc.contributor.authorlattes.por.fl_str_mv |
http://lattes.cnpq.br/0598720328915137 |
dc.contributor.author.fl_str_mv |
Mergulhão, Ricardo Coser |
dc.contributor.advisor1.fl_str_mv |
Martins, Roberto Antonio |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/3518820028045730 |
dc.contributor.authorID.fl_str_mv |
480989b8-027c-4924-bf26-c56f9d62206f |
contributor_str_mv |
Martins, Roberto Antonio |
dc.subject.por.fl_str_mv |
Gestão da qualidade Sistema de medição de desempenho Desempenho - medição Seis sigma Melhoria contínua |
topic |
Gestão da qualidade Sistema de medição de desempenho Desempenho - medição Seis sigma Melhoria contínua Performance measurement systems Six sigma Continuous improvement ENGENHARIAS::ENGENHARIA DE PRODUCAO |
dc.subject.eng.fl_str_mv |
Performance measurement systems Six sigma Continuous improvement |
dc.subject.cnpq.fl_str_mv |
ENGENHARIAS::ENGENHARIA DE PRODUCAO |
description |
Six Sigma and performance measurement are subjects under investigation for practical and academic purposes. In this way, Six Sigma Program is a remarkable continuous improvement program with exceptional results in short term accomplished by Six Sigma Projects. Like others improvement approaches, some factors can influence the results of these projects. Beside this, the performance measurement plays an important role as a support to the continuous improvement program, acting as its inhibiting or enabling mechanism. In this sense, the performance measurement becomes a necessary condition to guarantee the success of Six Sigma Projects. Nevertheless, a bibliography review has shown the non-existence of detailed academic researches on these two topics, studied in the same work. Due to this, the objective of this thesis is to investigate the influence of the performance measurement on Six Sigma Projects with the intention of highlighting the factors found during the development of these projects. The explanatory multiple case studies has chosen as the research method for this work. In order to achieve the objective, a field research was conducted on five companies belong to different industrial sectors. The empirical evidences have shown that developments of Six Sigma Projects are influenced by different factors. Some of them were found in many companies. It was verified also that the development of Six Sigma Projects affects the performance measurement, better said, there is a reciprocal influence between Six Sigma Projects and performance measurement. Establishing relationships between financial and non-financial performance measures is an important issue to develop Six Sigma Projects, as observed, due to the financial orientation of Six Sigma Projects. It means that the factor mentioned above has a great impact over other ones that have also their influences on the development of Six Sigma Projects. At last, this thesis aimed a contribution to the academic as well as to practical purposes since knowledge about factors that rule the relationship between performance measurement and Six Sigma Projects can support the construction of a framework related to both aspects and, then, reinforcing the benefits of the Six Sigma Program. |
publishDate |
2007 |
dc.date.available.fl_str_mv |
2007-11-23 2016-06-02T19:50:01Z |
dc.date.issued.fl_str_mv |
2007-06-01 |
dc.date.accessioned.fl_str_mv |
2016-06-02T19:50:01Z |
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info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/doctoralThesis |
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doctoralThesis |
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publishedVersion |
dc.identifier.citation.fl_str_mv |
MERGULHÃO, Ricardo Coser. Influência da medição de desempenho nos projetos seis sigma : estudos de caso.. 2007. 233 f. Tese (Doutorado em Ciências Exatas e da Terra) - Universidade Federal de São Carlos, São Carlos, 2007. |
dc.identifier.uri.fl_str_mv |
https://repositorio.ufscar.br/handle/ufscar/3308 |
identifier_str_mv |
MERGULHÃO, Ricardo Coser. Influência da medição de desempenho nos projetos seis sigma : estudos de caso.. 2007. 233 f. Tese (Doutorado em Ciências Exatas e da Terra) - Universidade Federal de São Carlos, São Carlos, 2007. |
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https://repositorio.ufscar.br/handle/ufscar/3308 |
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