EFFICIENCY INDICATORS TO EVALUATE SERVICES IN PORT SERVICES: A PROPOSAL USING FUZZY-AHP APPROACH

Detalhes bibliográficos
Autor(a) principal: Longaray,André Andrade
Data de Publicação: 2019
Outros Autores: Gomes,Carlos Francisco Simões, Elacoste,Ticiane, Machado,Catia Maria dos Santos
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Pesquisa operacional (Online)
Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0101-74382019000300437
Resumo: ABSTRACT This paper describes a plan to develop a prioritization model of efficiency indicators to evaluate the services provided by seaports to ships in terms ofeconomicity, quality, and reliability. The methodology adopted is applied research, using a case study carried out in a Brazilian seaport. The approach used as an intervention tool in the elaboration of the model is the Fuzzy-Analytical Hierarchy Process. The results suggest the prioritization of economicity over the other two criteria of reliability and quality.
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spelling EFFICIENCY INDICATORS TO EVALUATE SERVICES IN PORT SERVICES: A PROPOSAL USING FUZZY-AHP APPROACHMaritime portsefficiencyfuzzy Analytical Hierarchy ProcessABSTRACT This paper describes a plan to develop a prioritization model of efficiency indicators to evaluate the services provided by seaports to ships in terms ofeconomicity, quality, and reliability. The methodology adopted is applied research, using a case study carried out in a Brazilian seaport. The approach used as an intervention tool in the elaboration of the model is the Fuzzy-Analytical Hierarchy Process. The results suggest the prioritization of economicity over the other two criteria of reliability and quality.Sociedade Brasileira de Pesquisa Operacional2019-12-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0101-74382019000300437Pesquisa Operacional v.39 n.3 2019reponame:Pesquisa operacional (Online)instname:Sociedade Brasileira de Pesquisa Operacional (SOBRAPO)instacron:SOBRAPO10.1590/0101-7438.2019.039.03.0437info:eu-repo/semantics/openAccessLongaray,André AndradeGomes,Carlos Francisco SimõesElacoste,TicianeMachado,Catia Maria dos Santoseng2019-11-29T00:00:00Zoai:scielo:S0101-74382019000300437Revistahttp://www.scielo.br/popehttps://old.scielo.br/oai/scielo-oai.php||sobrapo@sobrapo.org.br1678-51420101-7438opendoar:2019-11-29T00:00Pesquisa operacional (Online) - Sociedade Brasileira de Pesquisa Operacional (SOBRAPO)false
dc.title.none.fl_str_mv EFFICIENCY INDICATORS TO EVALUATE SERVICES IN PORT SERVICES: A PROPOSAL USING FUZZY-AHP APPROACH
title EFFICIENCY INDICATORS TO EVALUATE SERVICES IN PORT SERVICES: A PROPOSAL USING FUZZY-AHP APPROACH
spellingShingle EFFICIENCY INDICATORS TO EVALUATE SERVICES IN PORT SERVICES: A PROPOSAL USING FUZZY-AHP APPROACH
Longaray,André Andrade
Maritime ports
efficiency
fuzzy Analytical Hierarchy Process
title_short EFFICIENCY INDICATORS TO EVALUATE SERVICES IN PORT SERVICES: A PROPOSAL USING FUZZY-AHP APPROACH
title_full EFFICIENCY INDICATORS TO EVALUATE SERVICES IN PORT SERVICES: A PROPOSAL USING FUZZY-AHP APPROACH
title_fullStr EFFICIENCY INDICATORS TO EVALUATE SERVICES IN PORT SERVICES: A PROPOSAL USING FUZZY-AHP APPROACH
title_full_unstemmed EFFICIENCY INDICATORS TO EVALUATE SERVICES IN PORT SERVICES: A PROPOSAL USING FUZZY-AHP APPROACH
title_sort EFFICIENCY INDICATORS TO EVALUATE SERVICES IN PORT SERVICES: A PROPOSAL USING FUZZY-AHP APPROACH
author Longaray,André Andrade
author_facet Longaray,André Andrade
Gomes,Carlos Francisco Simões
Elacoste,Ticiane
Machado,Catia Maria dos Santos
author_role author
author2 Gomes,Carlos Francisco Simões
Elacoste,Ticiane
Machado,Catia Maria dos Santos
author2_role author
author
author
dc.contributor.author.fl_str_mv Longaray,André Andrade
Gomes,Carlos Francisco Simões
Elacoste,Ticiane
Machado,Catia Maria dos Santos
dc.subject.por.fl_str_mv Maritime ports
efficiency
fuzzy Analytical Hierarchy Process
topic Maritime ports
efficiency
fuzzy Analytical Hierarchy Process
description ABSTRACT This paper describes a plan to develop a prioritization model of efficiency indicators to evaluate the services provided by seaports to ships in terms ofeconomicity, quality, and reliability. The methodology adopted is applied research, using a case study carried out in a Brazilian seaport. The approach used as an intervention tool in the elaboration of the model is the Fuzzy-Analytical Hierarchy Process. The results suggest the prioritization of economicity over the other two criteria of reliability and quality.
publishDate 2019
dc.date.none.fl_str_mv 2019-12-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0101-74382019000300437
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0101-74382019000300437
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.1590/0101-7438.2019.039.03.0437
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Sociedade Brasileira de Pesquisa Operacional
publisher.none.fl_str_mv Sociedade Brasileira de Pesquisa Operacional
dc.source.none.fl_str_mv Pesquisa Operacional v.39 n.3 2019
reponame:Pesquisa operacional (Online)
instname:Sociedade Brasileira de Pesquisa Operacional (SOBRAPO)
instacron:SOBRAPO
instname_str Sociedade Brasileira de Pesquisa Operacional (SOBRAPO)
instacron_str SOBRAPO
institution SOBRAPO
reponame_str Pesquisa operacional (Online)
collection Pesquisa operacional (Online)
repository.name.fl_str_mv Pesquisa operacional (Online) - Sociedade Brasileira de Pesquisa Operacional (SOBRAPO)
repository.mail.fl_str_mv ||sobrapo@sobrapo.org.br
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