Hospitality in the virtual context and hospitality in the context of the health crisis caused by Covid-19, as models for hospitality in the hospitality industry in times of a pandemic

Detalhes bibliográficos
Autor(a) principal: Maranhão, Christiano Henrique da Silva
Data de Publicação: 2023
Outros Autores: Signoretti, Michele Signoretti Galdino Câmara
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Hospitalidade
Texto Completo: https://www.revhosp.org/hospitalidade/article/view/1033
Resumo: This theoretical study seeks to analyze and discuss hospitality in the virtual context and hospitality in the context of the health crisis caused by Covid-19, as models of operationalizing safe actions for hospitality practiced in the hotel industry, in a period that imposes social distancing, the use of masks and other non-pharmacological protocols. Methodologically, it is a theoretical research with an exploratory-descriptive bias, supported by the paradigm of interpretivism, presenting techniques of a qualitative nature that seek to present central characteristics of each theme involved, ponder aspects of a specific conjuncture in a given context, and fostering ideas for investigations and research. It is understood that the operationalization and increase of hospitality in the hotel industry, given the current scenario, occur through a virtual (immaterial) connection capable of promoting a welcoming, empathic and humanized service provision, through hospitality in the virtual context, which articulated with material demands, reflect care when receiving the other, in synergy with hospitality in the context of the health crisis caused by COVID-19. It is concluded that the union of virtuality with health care signals that hospitality, even in the face of adaptations, continues to include welcoming traits.
id UAM-1_10870a5c11c8c65f4a1b853a6e8331ea
oai_identifier_str oai:ojs.emnuvens.com.br:article/1033
network_acronym_str UAM-1
network_name_str Revista Hospitalidade
repository_id_str
spelling Hospitality in the virtual context and hospitality in the context of the health crisis caused by Covid-19, as models for hospitality in the hospitality industry in times of a pandemicA hospitalidade no contexto virtual e a hospitalidade no viés da crise sanitária causada pela Covid-19, como modelos para o bem receber na hotelaria em tempos de pandemiaHospitalidade. Pandemia. Setor Hoteleiro. Bem Receber. Hospitalidade Virtual. Hospitalidade Sanitária.This theoretical study seeks to analyze and discuss hospitality in the virtual context and hospitality in the context of the health crisis caused by Covid-19, as models of operationalizing safe actions for hospitality practiced in the hotel industry, in a period that imposes social distancing, the use of masks and other non-pharmacological protocols. Methodologically, it is a theoretical research with an exploratory-descriptive bias, supported by the paradigm of interpretivism, presenting techniques of a qualitative nature that seek to present central characteristics of each theme involved, ponder aspects of a specific conjuncture in a given context, and fostering ideas for investigations and research. It is understood that the operationalization and increase of hospitality in the hotel industry, given the current scenario, occur through a virtual (immaterial) connection capable of promoting a welcoming, empathic and humanized service provision, through hospitality in the virtual context, which articulated with material demands, reflect care when receiving the other, in synergy with hospitality in the context of the health crisis caused by COVID-19. It is concluded that the union of virtuality with health care signals that hospitality, even in the face of adaptations, continues to include welcoming traits.Este estudo teórico busca analisar e debater sobre a hospitalidade no contexto virtual e a hospitalidade no contexto da crise sanitária causada pela Covid-19, enquanto modelos de operacionalizar ações seguras para o bem receber praticado na hotelaria, em um período que impõe o distanciamento social, o uso de máscaras e de outros protocolos não farmacológicos. Metodologicamente, trata-se de uma pesquisa teórica de viés exploratório-descritivo, amparada no paradigma do interpretativismo, apresentando técnicas de natureza qualitativa que buscam apresentar características centrais de cada temática envolvida, ponderar sobre aspectos de uma conjuntura específica em um dado contexto e fomentar ideias para investigações e pesquisa. Compreende-se que a operacionalização e o incremento da acolhida na hotelaria, diante do cenário atual, ocorrem por uma conexão virtual (imaterial) capaz de fomentar uma prestação de serviço acolhedora, empática e humanizada, por meio da hospitalidade no contexto virtual, que articulada com as demandas materiais, refletem o cuidado ao receber o outro, em sinergia com a hospitalidade no contexto da crise sanitária causada pela COVID-19. Conclui-se que a união da virtualidade com os cuidados sanitários sinaliza que a hospitalidade, mesmo diante de adaptações, continua comportando traços de acolhimento.Universidade Anhembi Morumbi2023-01-04info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionBlind Peer-reviewed ArticleArtículo revisado por paresArtigo avaliado por blind peer reviewapplication/pdfhttps://www.revhosp.org/hospitalidade/article/view/103310.29147/revhosp.v19.1033Revista Hospitalidade; v. 19: Revista Hospitalidade v.19 - 2022; 428-4612179-91641807-975Xreponame:Revista Hospitalidadeinstname:Universidade Anhembi Morumbi (ANHEMBI)instacron:UAMporhttps://www.revhosp.org/hospitalidade/article/view/1033/1040Copyright (c) 2023 Revista Hospitalidadeinfo:eu-repo/semantics/openAccessMaranhão, Christiano Henrique da SilvaSignoretti, Michele Signoretti Galdino Câmara2024-06-26T10:21:15Zoai:ojs.emnuvens.com.br:article/1033Revistahttps://www.revhosp.org/hospitalidadePRIhttps://www.revhosp.org/hospitalidade/oairevhosp@revhosp.org||sergiomoretti@uol.com.br2179-91641807-975Xopendoar:2024-06-26T10:21:15Revista Hospitalidade - Universidade Anhembi Morumbi (ANHEMBI)false
dc.title.none.fl_str_mv Hospitality in the virtual context and hospitality in the context of the health crisis caused by Covid-19, as models for hospitality in the hospitality industry in times of a pandemic
A hospitalidade no contexto virtual e a hospitalidade no viés da crise sanitária causada pela Covid-19, como modelos para o bem receber na hotelaria em tempos de pandemia
title Hospitality in the virtual context and hospitality in the context of the health crisis caused by Covid-19, as models for hospitality in the hospitality industry in times of a pandemic
spellingShingle Hospitality in the virtual context and hospitality in the context of the health crisis caused by Covid-19, as models for hospitality in the hospitality industry in times of a pandemic
Maranhão, Christiano Henrique da Silva
Hospitalidade. Pandemia. Setor Hoteleiro. Bem Receber. Hospitalidade Virtual. Hospitalidade Sanitária.
title_short Hospitality in the virtual context and hospitality in the context of the health crisis caused by Covid-19, as models for hospitality in the hospitality industry in times of a pandemic
title_full Hospitality in the virtual context and hospitality in the context of the health crisis caused by Covid-19, as models for hospitality in the hospitality industry in times of a pandemic
title_fullStr Hospitality in the virtual context and hospitality in the context of the health crisis caused by Covid-19, as models for hospitality in the hospitality industry in times of a pandemic
title_full_unstemmed Hospitality in the virtual context and hospitality in the context of the health crisis caused by Covid-19, as models for hospitality in the hospitality industry in times of a pandemic
title_sort Hospitality in the virtual context and hospitality in the context of the health crisis caused by Covid-19, as models for hospitality in the hospitality industry in times of a pandemic
author Maranhão, Christiano Henrique da Silva
author_facet Maranhão, Christiano Henrique da Silva
Signoretti, Michele Signoretti Galdino Câmara
author_role author
author2 Signoretti, Michele Signoretti Galdino Câmara
author2_role author
dc.contributor.author.fl_str_mv Maranhão, Christiano Henrique da Silva
Signoretti, Michele Signoretti Galdino Câmara
dc.subject.por.fl_str_mv Hospitalidade. Pandemia. Setor Hoteleiro. Bem Receber. Hospitalidade Virtual. Hospitalidade Sanitária.
topic Hospitalidade. Pandemia. Setor Hoteleiro. Bem Receber. Hospitalidade Virtual. Hospitalidade Sanitária.
description This theoretical study seeks to analyze and discuss hospitality in the virtual context and hospitality in the context of the health crisis caused by Covid-19, as models of operationalizing safe actions for hospitality practiced in the hotel industry, in a period that imposes social distancing, the use of masks and other non-pharmacological protocols. Methodologically, it is a theoretical research with an exploratory-descriptive bias, supported by the paradigm of interpretivism, presenting techniques of a qualitative nature that seek to present central characteristics of each theme involved, ponder aspects of a specific conjuncture in a given context, and fostering ideas for investigations and research. It is understood that the operationalization and increase of hospitality in the hotel industry, given the current scenario, occur through a virtual (immaterial) connection capable of promoting a welcoming, empathic and humanized service provision, through hospitality in the virtual context, which articulated with material demands, reflect care when receiving the other, in synergy with hospitality in the context of the health crisis caused by COVID-19. It is concluded that the union of virtuality with health care signals that hospitality, even in the face of adaptations, continues to include welcoming traits.
publishDate 2023
dc.date.none.fl_str_mv 2023-01-04
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Blind Peer-reviewed Article
Artículo revisado por pares
Artigo avaliado por blind peer review
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.revhosp.org/hospitalidade/article/view/1033
10.29147/revhosp.v19.1033
url https://www.revhosp.org/hospitalidade/article/view/1033
identifier_str_mv 10.29147/revhosp.v19.1033
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://www.revhosp.org/hospitalidade/article/view/1033/1040
dc.rights.driver.fl_str_mv Copyright (c) 2023 Revista Hospitalidade
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2023 Revista Hospitalidade
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Anhembi Morumbi
publisher.none.fl_str_mv Universidade Anhembi Morumbi
dc.source.none.fl_str_mv Revista Hospitalidade; v. 19: Revista Hospitalidade v.19 - 2022; 428-461
2179-9164
1807-975X
reponame:Revista Hospitalidade
instname:Universidade Anhembi Morumbi (ANHEMBI)
instacron:UAM
instname_str Universidade Anhembi Morumbi (ANHEMBI)
instacron_str UAM
institution UAM
reponame_str Revista Hospitalidade
collection Revista Hospitalidade
repository.name.fl_str_mv Revista Hospitalidade - Universidade Anhembi Morumbi (ANHEMBI)
repository.mail.fl_str_mv revhosp@revhosp.org||sergiomoretti@uol.com.br
_version_ 1809463276930596864

Registros relacionados