Hospitality, hospital hospitality and COVID-19: welcoming, accommodation, and care in a private hospital, from patient’s perspective
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Data de Publicação: | 2023 |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Hospitalidade |
Texto Completo: | https://www.revhosp.org/hospitalidade/article/view/1095 |
Resumo: | The world has experienced, in recent years, one of the most difficult situations in terms of health, coexistence and work and personal dynamics, which has brought to light many challenges and unique learning opportunities. In a context where a multitude was hospitalized, topics such as hospitality, hospital hospitality, reception, accommodation, and care were in evidence. This work examined an experience of hospitalization in a hospital area dedicated to the care of patients with suspected infection by the SARS-CoV-2 virus, in a private hospital in the city of São Paulo. It aimed to investigate whether the areas of hospitality and hospital hospitality were significantly impacted by the new relational dynamics posed by the pandemic and whether, as a result of these dynamics, the concept of hospitality and hospital hospitality procedures were strengthened in hospital professionals, who passed to find, in the way of welcoming and caring for others, opportunities to recognize themselves as agents of hospitality. We sought to observe professional behavior and conduct, collect information, analyze the collected data and, by induction, explain how this personal adjustment process unfolded. The research, qualitative and interpretative, had data collected by observation (participant and non-participant) and informal in-depth interviews. |
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Hospitality, hospital hospitality and COVID-19: welcoming, accommodation, and care in a private hospital, from patient’s perspectiveHospitalidade, hotelaria hospitalar e COVID-19: acolhimento, alojamento e cuidado em um hospital particular, da perspectiva do pacienteHospitalityHospital hospitalityWelcomingLodgingCOVID-19HospitalidadeHotelaria hospitalarAcolhimentoAlojamentoCOVID-19The world has experienced, in recent years, one of the most difficult situations in terms of health, coexistence and work and personal dynamics, which has brought to light many challenges and unique learning opportunities. In a context where a multitude was hospitalized, topics such as hospitality, hospital hospitality, reception, accommodation, and care were in evidence. This work examined an experience of hospitalization in a hospital area dedicated to the care of patients with suspected infection by the SARS-CoV-2 virus, in a private hospital in the city of São Paulo. It aimed to investigate whether the areas of hospitality and hospital hospitality were significantly impacted by the new relational dynamics posed by the pandemic and whether, as a result of these dynamics, the concept of hospitality and hospital hospitality procedures were strengthened in hospital professionals, who passed to find, in the way of welcoming and caring for others, opportunities to recognize themselves as agents of hospitality. We sought to observe professional behavior and conduct, collect information, analyze the collected data and, by induction, explain how this personal adjustment process unfolded. The research, qualitative and interpretative, had data collected by observation (participant and non-participant) and informal in-depth interviews.O mundo experimentou, em anos recentes, uma das situações mais difíceis no que tange à saúde, à convivência e às dinâmicas laborais e pessoais, o que trouxe à luz muitos desafios e também oportunidades únicas de aprendizagem. Em um contexto em que uma multidão foi hospitalizada, temas como hospitalidade, hotelaria hospitalar, acolhimento, alojamento e cuidado estiveram em evidência. Este trabalho examinou uma experiência de internação em área hospitalar dedicada ao cuidado de pacientes com suspeita de infecção pelo vírus SARS-CoV-2, em um hospital privado da cidade de São Paulo. Teve como objetivo investigar se as áreas de hospitalidade e de hotelaria hospitalar foram significativamente impactadas pelas novas dinâmicas relacionais postas pela pandemia e se, em função dessas dinâmicas, o conceito de hospitalidade e os procedimentos de hotelaria hospitalar foram fortalecidos nos profissionais dos hospitais, que passaram a encontrar na forma de acolhimento e cuidado do outro oportunidades para reconhecerem-se como agentes de hospitalidade. Buscou-se observar comportamentos e condutas profissionais, coletar informações, analisar os dados colhidos e, por indução, explicar como se desenrolou este processo de ajustamento pessoal. A pesquisa, qualitativa e interpretativa, teve coleta de dados por observação (participante e não-participante) e entrevistas informais em profundidade.Universidade Anhembi Morumbi2023-12-20info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionBlind Peer-reviewed ArticleArtículo revisado por paresArtigo avaliado por blind peer reviewapplication/pdfhttps://www.revhosp.org/hospitalidade/article/view/1095Revista Hospitalidade; Revista Hospitalidade v. 20 - 2023; 430-4552179-91641807-975Xreponame:Revista Hospitalidadeinstname:Universidade Anhembi Morumbi (ANHEMBI)instacron:UAMporhttps://www.revhosp.org/hospitalidade/article/view/1095/1073Copyright (c) 2023 Revista Hospitalidadeinfo:eu-repo/semantics/openAccessSpolon, Ana Paula Garcia2023-12-21T00:20:25Zoai:ojs.emnuvens.com.br:article/1095Revistahttps://www.revhosp.org/hospitalidadehttps://www.revhosp.org/hospitalidade/oairevhosp@revhosp.org||sergiomoretti@uol.com.br2179-91641807-975Xopendoar:2023-12-21T00:20:25Revista Hospitalidade - Universidade Anhembi Morumbi (ANHEMBI)false |
dc.title.none.fl_str_mv |
Hospitality, hospital hospitality and COVID-19: welcoming, accommodation, and care in a private hospital, from patient’s perspective Hospitalidade, hotelaria hospitalar e COVID-19: acolhimento, alojamento e cuidado em um hospital particular, da perspectiva do paciente |
title |
Hospitality, hospital hospitality and COVID-19: welcoming, accommodation, and care in a private hospital, from patient’s perspective |
spellingShingle |
Hospitality, hospital hospitality and COVID-19: welcoming, accommodation, and care in a private hospital, from patient’s perspective Spolon, Ana Paula Garcia Hospitality Hospital hospitality Welcoming Lodging COVID-19 Hospitalidade Hotelaria hospitalar Acolhimento Alojamento COVID-19 |
title_short |
Hospitality, hospital hospitality and COVID-19: welcoming, accommodation, and care in a private hospital, from patient’s perspective |
title_full |
Hospitality, hospital hospitality and COVID-19: welcoming, accommodation, and care in a private hospital, from patient’s perspective |
title_fullStr |
Hospitality, hospital hospitality and COVID-19: welcoming, accommodation, and care in a private hospital, from patient’s perspective |
title_full_unstemmed |
Hospitality, hospital hospitality and COVID-19: welcoming, accommodation, and care in a private hospital, from patient’s perspective |
title_sort |
Hospitality, hospital hospitality and COVID-19: welcoming, accommodation, and care in a private hospital, from patient’s perspective |
author |
Spolon, Ana Paula Garcia |
author_facet |
Spolon, Ana Paula Garcia |
author_role |
author |
dc.contributor.author.fl_str_mv |
Spolon, Ana Paula Garcia |
dc.subject.por.fl_str_mv |
Hospitality Hospital hospitality Welcoming Lodging COVID-19 Hospitalidade Hotelaria hospitalar Acolhimento Alojamento COVID-19 |
topic |
Hospitality Hospital hospitality Welcoming Lodging COVID-19 Hospitalidade Hotelaria hospitalar Acolhimento Alojamento COVID-19 |
description |
The world has experienced, in recent years, one of the most difficult situations in terms of health, coexistence and work and personal dynamics, which has brought to light many challenges and unique learning opportunities. In a context where a multitude was hospitalized, topics such as hospitality, hospital hospitality, reception, accommodation, and care were in evidence. This work examined an experience of hospitalization in a hospital area dedicated to the care of patients with suspected infection by the SARS-CoV-2 virus, in a private hospital in the city of São Paulo. It aimed to investigate whether the areas of hospitality and hospital hospitality were significantly impacted by the new relational dynamics posed by the pandemic and whether, as a result of these dynamics, the concept of hospitality and hospital hospitality procedures were strengthened in hospital professionals, who passed to find, in the way of welcoming and caring for others, opportunities to recognize themselves as agents of hospitality. We sought to observe professional behavior and conduct, collect information, analyze the collected data and, by induction, explain how this personal adjustment process unfolded. The research, qualitative and interpretative, had data collected by observation (participant and non-participant) and informal in-depth interviews. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-12-20 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Blind Peer-reviewed Article Artículo revisado por pares Artigo avaliado por blind peer review |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://www.revhosp.org/hospitalidade/article/view/1095 |
url |
https://www.revhosp.org/hospitalidade/article/view/1095 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://www.revhosp.org/hospitalidade/article/view/1095/1073 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2023 Revista Hospitalidade info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2023 Revista Hospitalidade |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Anhembi Morumbi |
publisher.none.fl_str_mv |
Universidade Anhembi Morumbi |
dc.source.none.fl_str_mv |
Revista Hospitalidade; Revista Hospitalidade v. 20 - 2023; 430-455 2179-9164 1807-975X reponame:Revista Hospitalidade instname:Universidade Anhembi Morumbi (ANHEMBI) instacron:UAM |
instname_str |
Universidade Anhembi Morumbi (ANHEMBI) |
instacron_str |
UAM |
institution |
UAM |
reponame_str |
Revista Hospitalidade |
collection |
Revista Hospitalidade |
repository.name.fl_str_mv |
Revista Hospitalidade - Universidade Anhembi Morumbi (ANHEMBI) |
repository.mail.fl_str_mv |
revhosp@revhosp.org||sergiomoretti@uol.com.br |
_version_ |
1799304137828990976 |