Benef??cios da implanta????o do ERP na ??rea financeira dos Correios: um estudo de caso

Detalhes bibliográficos
Autor(a) principal: Caldeira, Marcos Tarc??sio Campos
Data de Publicação: 2016
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Biblioteca Digital de Teses e Dissertações da UCB
Texto Completo: https://bdtd.ucb.br:8443/jspui/handle/tede/1994
Resumo: The main objective of this research is to identify the benefits of an ERP system implementation in the Finance Department for a public company. The theoretical foundation was based on literature review and relevant publications on ERP implementation, with emphasis on the benefits from this implementation. The survey consists of a single case study in a postal services company, Correios, conducted with the use of quantitative and qualitative approaches, interviews with users and functional coordinators involved in business areas and with the coordinators in technology area responsible for the migration of legacy systems. The analysis of the ERP implementation project documentation, procurement contracts and audits carried out by external oversight bodies also supported the survey. As results, the study identified benefits in the domain of decision making information quality, order revenue management of 17 billion / year and reduction of 1,180 job posts in the financial area, assuring the confidence and maturity in the creation of Shared Services Centers for the postal enterprise.
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spelling Souza Neto, Jo??ohttp://lattes.cnpq.br/7010050556592203http://lattes.cnpq.br/2847362548114562Caldeira, Marcos Tarc??sio Campos2016-12-09T16:27:12Z2016-03-01CALDEIRA, Marcos Tarc??sio Campos. Benef??cios da implanta????o do ERP na ??rea financeira dos Correios: um estudo de caso. 2016. 101f. Disserta????o( Programa Strictu Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2016.https://bdtd.ucb.br:8443/jspui/handle/tede/1994The main objective of this research is to identify the benefits of an ERP system implementation in the Finance Department for a public company. The theoretical foundation was based on literature review and relevant publications on ERP implementation, with emphasis on the benefits from this implementation. The survey consists of a single case study in a postal services company, Correios, conducted with the use of quantitative and qualitative approaches, interviews with users and functional coordinators involved in business areas and with the coordinators in technology area responsible for the migration of legacy systems. The analysis of the ERP implementation project documentation, procurement contracts and audits carried out by external oversight bodies also supported the survey. As results, the study identified benefits in the domain of decision making information quality, order revenue management of 17 billion / year and reduction of 1,180 job posts in the financial area, assuring the confidence and maturity in the creation of Shared Services Centers for the postal enterprise.O objetivo principal desta pesquisa foi identificar os benef??cios da implanta????o de um Sistema ERP na ??rea Financeira em uma empresa p??blica. A fundamenta????o te??rica foi realizada a partir da revis??o de literatura e acesso ??s publica????es mais relevantes sobre implanta????o de ERP, tendo como foco os benef??cios advindos desta implementa????o. A pesquisa refere-se a um estudo de caso ??nico em uma empresa de servi??os postais, a Empresa Brasileira de Correios e Tel??grafos, desenvolvida com o uso de m??todos quantitativos e qualitativos, com entrevistas junto a usu??rios, coordenadores funcionais das ??reas de neg??cio envolvidas e com os coordenadores da ??rea de tecnologia respons??veis pela migra????o dos sistemas legados. Ainda, procedeu-se ?? an??lise da documenta????o do projeto de implanta????o do ERP, dos contratos da aquisi????o e das auditorias realizadas pelos ??rg??os de controle externo. Como resultados foram identificados benef??cios envolvendo a qualidade da informa????o para tomada de decis??o, a gest??o da receita da ordem de 17 bilh??es/ano e a redu????o de 1.180 postos de trabalho da ??rea financeira, garantindo aos Correios a seguran??a e maturidade na cria????o dos Centros de Servi??os Compartilhados.Submitted by Kelson Anthony de Menezes (kelson@ucb.br) on 2016-12-09T16:27:12Z No. of bitstreams: 1 MarcosTarcisioCamposCaldeiraDissertacao2016.pdf: 1811819 bytes, checksum: b71508afd565f94000dbbea1cfd75885 (MD5)Made available in DSpace on 2016-12-09T16:27:12Z (GMT). No. of bitstreams: 1 MarcosTarcisioCamposCaldeiraDissertacao2016.pdf: 1811819 bytes, checksum: b71508afd565f94000dbbea1cfd75885 (MD5) Previous issue date: 2016-03-01application/pdfhttps://bdtd.ucb.br:8443/jspui/retrieve/4067/MarcosTarcisioCamposCaldeiraDissertacao2016.pdf.jpgporUniversidade Cat??lica de Bras??liaPrograma Strictu Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????oUCBBrasilEscola de Educa????o, Tecnologia e Comunica????oEnterprise Resource Planning (ERP)Sistema de Gest??o EmpresarialBenef??cios da implanta????o de ERPTecnologia da Informa????oGest??o do ConhecimentoCNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAOBenef??cios da implanta????o do ERP na ??rea financeira dos Correios: um estudo de casoinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da UCBinstname:Universidade Católica de Brasília (UCB)instacron:UCBLICENSElicense.txtlicense.txttext/plain; charset=utf-82089https://200.214.135.178:8443/jspui/bitstream/tede/1994/1/license.txt7b5ba3d2445355f386edab96125d42b7MD51ORIGINALMarcosTarcisioCamposCaldeiraDissertacao2016.pdfMarcosTarcisioCamposCaldeiraDissertacao2016.pdfapplication/pdf1811819https://200.214.135.178:8443/jspui/bitstream/tede/1994/2/MarcosTarcisioCamposCaldeiraDissertacao2016.pdfb71508afd565f94000dbbea1cfd75885MD52THUMBNAILMarcosTarcisioCamposCaldeiraDissertacao2016.pdf.jpgMarcosTarcisioCamposCaldeiraDissertacao2016.pdf.jpgimage/jpeg5398https://200.214.135.178:8443/jspui/bitstream/tede/1994/3/MarcosTarcisioCamposCaldeiraDissertacao2016.pdf.jpg3e1a517f5c2f49e19936a65652e39f92MD53tede/19942019-09-09 13:17:49.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Biblioteca Digital de Teses e Dissertaçõeshttps://bdtd.ucb.br:8443/jspui/
dc.title.por.fl_str_mv Benef??cios da implanta????o do ERP na ??rea financeira dos Correios: um estudo de caso
title Benef??cios da implanta????o do ERP na ??rea financeira dos Correios: um estudo de caso
spellingShingle Benef??cios da implanta????o do ERP na ??rea financeira dos Correios: um estudo de caso
Caldeira, Marcos Tarc??sio Campos
Enterprise Resource Planning (ERP)
Sistema de Gest??o Empresarial
Benef??cios da implanta????o de ERP
Tecnologia da Informa????o
Gest??o do Conhecimento
CNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO
title_short Benef??cios da implanta????o do ERP na ??rea financeira dos Correios: um estudo de caso
title_full Benef??cios da implanta????o do ERP na ??rea financeira dos Correios: um estudo de caso
title_fullStr Benef??cios da implanta????o do ERP na ??rea financeira dos Correios: um estudo de caso
title_full_unstemmed Benef??cios da implanta????o do ERP na ??rea financeira dos Correios: um estudo de caso
title_sort Benef??cios da implanta????o do ERP na ??rea financeira dos Correios: um estudo de caso
author Caldeira, Marcos Tarc??sio Campos
author_facet Caldeira, Marcos Tarc??sio Campos
author_role author
dc.contributor.advisor1.fl_str_mv Souza Neto, Jo??o
dc.contributor.advisor1Lattes.fl_str_mv http://lattes.cnpq.br/7010050556592203
dc.contributor.authorLattes.fl_str_mv http://lattes.cnpq.br/2847362548114562
dc.contributor.author.fl_str_mv Caldeira, Marcos Tarc??sio Campos
contributor_str_mv Souza Neto, Jo??o
dc.subject.por.fl_str_mv Enterprise Resource Planning (ERP)
Sistema de Gest??o Empresarial
Benef??cios da implanta????o de ERP
Tecnologia da Informa????o
Gest??o do Conhecimento
topic Enterprise Resource Planning (ERP)
Sistema de Gest??o Empresarial
Benef??cios da implanta????o de ERP
Tecnologia da Informa????o
Gest??o do Conhecimento
CNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO
dc.subject.cnpq.fl_str_mv CNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO
dc.description.abstract.eng.fl_txt_mv The main objective of this research is to identify the benefits of an ERP system implementation in the Finance Department for a public company. The theoretical foundation was based on literature review and relevant publications on ERP implementation, with emphasis on the benefits from this implementation. The survey consists of a single case study in a postal services company, Correios, conducted with the use of quantitative and qualitative approaches, interviews with users and functional coordinators involved in business areas and with the coordinators in technology area responsible for the migration of legacy systems. The analysis of the ERP implementation project documentation, procurement contracts and audits carried out by external oversight bodies also supported the survey. As results, the study identified benefits in the domain of decision making information quality, order revenue management of 17 billion / year and reduction of 1,180 job posts in the financial area, assuring the confidence and maturity in the creation of Shared Services Centers for the postal enterprise.
dc.description.abstract.por.fl_txt_mv O objetivo principal desta pesquisa foi identificar os benef??cios da implanta????o de um Sistema ERP na ??rea Financeira em uma empresa p??blica. A fundamenta????o te??rica foi realizada a partir da revis??o de literatura e acesso ??s publica????es mais relevantes sobre implanta????o de ERP, tendo como foco os benef??cios advindos desta implementa????o. A pesquisa refere-se a um estudo de caso ??nico em uma empresa de servi??os postais, a Empresa Brasileira de Correios e Tel??grafos, desenvolvida com o uso de m??todos quantitativos e qualitativos, com entrevistas junto a usu??rios, coordenadores funcionais das ??reas de neg??cio envolvidas e com os coordenadores da ??rea de tecnologia respons??veis pela migra????o dos sistemas legados. Ainda, procedeu-se ?? an??lise da documenta????o do projeto de implanta????o do ERP, dos contratos da aquisi????o e das auditorias realizadas pelos ??rg??os de controle externo. Como resultados foram identificados benef??cios envolvendo a qualidade da informa????o para tomada de decis??o, a gest??o da receita da ordem de 17 bilh??es/ano e a redu????o de 1.180 postos de trabalho da ??rea financeira, garantindo aos Correios a seguran??a e maturidade na cria????o dos Centros de Servi??os Compartilhados.
description The main objective of this research is to identify the benefits of an ERP system implementation in the Finance Department for a public company. The theoretical foundation was based on literature review and relevant publications on ERP implementation, with emphasis on the benefits from this implementation. The survey consists of a single case study in a postal services company, Correios, conducted with the use of quantitative and qualitative approaches, interviews with users and functional coordinators involved in business areas and with the coordinators in technology area responsible for the migration of legacy systems. The analysis of the ERP implementation project documentation, procurement contracts and audits carried out by external oversight bodies also supported the survey. As results, the study identified benefits in the domain of decision making information quality, order revenue management of 17 billion / year and reduction of 1,180 job posts in the financial area, assuring the confidence and maturity in the creation of Shared Services Centers for the postal enterprise.
publishDate 2016
dc.date.accessioned.fl_str_mv 2016-12-09T16:27:12Z
dc.date.issued.fl_str_mv 2016-03-01
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
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dc.identifier.citation.fl_str_mv CALDEIRA, Marcos Tarc??sio Campos. Benef??cios da implanta????o do ERP na ??rea financeira dos Correios: um estudo de caso. 2016. 101f. Disserta????o( Programa Strictu Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2016.
dc.identifier.uri.fl_str_mv https://bdtd.ucb.br:8443/jspui/handle/tede/1994
identifier_str_mv CALDEIRA, Marcos Tarc??sio Campos. Benef??cios da implanta????o do ERP na ??rea financeira dos Correios: um estudo de caso. 2016. 101f. Disserta????o( Programa Strictu Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2016.
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dc.publisher.none.fl_str_mv Universidade Cat??lica de Bras??lia
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dc.publisher.initials.fl_str_mv UCB
dc.publisher.country.fl_str_mv Brasil
dc.publisher.department.fl_str_mv Escola de Educa????o, Tecnologia e Comunica????o
publisher.none.fl_str_mv Universidade Cat??lica de Bras??lia
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