Implanta????o de ERP em uma institui????o hospitalar: desafios e mudan??as necess??rias

Detalhes bibliográficos
Autor(a) principal: Nunes, Elisangela dos Santos
Data de Publicação: 2016
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Biblioteca Digital de Teses e Dissertações da Uninove
Texto Completo: http://bibliotecatede.uninove.br/handle/tede/1577
Resumo: Aiming at identifying the challenges and necessary changes when implementing ERP (Enterprise Resource Planning) software in hospital environments, as well as at minimizing future user insecurities toward the system, this paper accompanied the implementation process of an ERP from the alignment of operational processes all the way through to the delivery of a working tool suitable for all different areas of the hospital selected. Usually, upon deciding to acquire a system to automate certain operational processes, a client deals with insecurities toward the chosen tool???s assertiveness, the processes being modeled and the interactive capabilities for both internal and external clients. Asides from this and other such challenges, this study seeks to identify which changes are necessary to insure the implementation occurs with minimal issue, impacting administrative and assistance operations positively, as well as having all hired modules be implemented fully and successfully. Applying the research-action methodology allowed for the identification of the different stages of implementation, and for the details of the necessary changes to be made as the project advances (initially not accounted for in the scope of this paper) ??? these can be sited among other such less successful actions taken during the planning, controlling and finalizing stages of this project. The model offered here is suitable to hospitals that face difficulties in identifying requirements in adhering and implementation stages that are necessary for the delivery of a fully installed, working tool that can be used by trained professionals able to operate all acquired modules. Results show that, upon identifying and mitigating risks surrounding the key success aspects of such an implementation process as well as the necessary changes to operations and area management, the company is presented with improvement opportunities to corporate communications, better direction to information flow, better access to real time data and better integration of the different areas of the hospital, as well as potential new models for operational processes that, together, have the ability to create a more flexible and dynamic structure for future decision making processes.
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spelling Lopes, Evandro LuizAssis, Sonia Francisca Monken deLopes, Evandro LuizMarkus, KleberAssis, Sonia Francisca Monken deGallo, Paulo Rog??rioBittar, Olimpio Jos?? Viana Nogueirahttp://lattes.cnpq.br/3377931465802079Nunes, Elisangela dos Santos2017-03-01T20:31:35Z2016-11-30Nunes, Elisangela dos Santos. Implanta????o de ERP em uma institui????o hospitalar: desafios e mudan??as necess??rias. 2016. 94 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo.http://bibliotecatede.uninove.br/handle/tede/1577Aiming at identifying the challenges and necessary changes when implementing ERP (Enterprise Resource Planning) software in hospital environments, as well as at minimizing future user insecurities toward the system, this paper accompanied the implementation process of an ERP from the alignment of operational processes all the way through to the delivery of a working tool suitable for all different areas of the hospital selected. Usually, upon deciding to acquire a system to automate certain operational processes, a client deals with insecurities toward the chosen tool???s assertiveness, the processes being modeled and the interactive capabilities for both internal and external clients. Asides from this and other such challenges, this study seeks to identify which changes are necessary to insure the implementation occurs with minimal issue, impacting administrative and assistance operations positively, as well as having all hired modules be implemented fully and successfully. Applying the research-action methodology allowed for the identification of the different stages of implementation, and for the details of the necessary changes to be made as the project advances (initially not accounted for in the scope of this paper) ??? these can be sited among other such less successful actions taken during the planning, controlling and finalizing stages of this project. The model offered here is suitable to hospitals that face difficulties in identifying requirements in adhering and implementation stages that are necessary for the delivery of a fully installed, working tool that can be used by trained professionals able to operate all acquired modules. Results show that, upon identifying and mitigating risks surrounding the key success aspects of such an implementation process as well as the necessary changes to operations and area management, the company is presented with improvement opportunities to corporate communications, better direction to information flow, better access to real time data and better integration of the different areas of the hospital, as well as potential new models for operational processes that, together, have the ability to create a more flexible and dynamic structure for future decision making processes.Com o objetivo de identificar os desafios e as mudan??as necess??rias em implanta????es de ERP (Enterprise Resource Planning)no ambiente hospitalar e amenizar a inseguran??a dos futuros usu??rios desse sistema, esta pesquisa acompanhou o processo de implanta????o de um ERP, desde o alinhamento entre processos operacionais at?? eentrega da ferramenta funcionando, nos diversos setores do hospital selecionado para este estudo. Geralmente, quando uma institui????o decide adquirir um sistema de informatiza????o para automatizar processos operacionais mapeados para tal a????o, juntamente ?? aquisi????o surge a inseguran??a dos profissionais quanto ??assertividade da escolha da ferramenta, aos processos a serem modelados e ??interatividade entre os clientes internos e externos.Al??m desses e de outros desafios, este estudo buscou identificar mudan??as necess??rias para que a implanta????o do Sistema ERP tenha o menor impacto poss??vel nas opera????es administrativas e assistenciais e queos m??dulos contratados sejam implantados com sucesso. A aplica????o da metodologia de pesquisa-a????o permitiu identificar as fases de implanta????o do ERP, al??m dos detalhes das adapta????es necess??rias no decorrer do projeto (inicialmente n??o previstas no escopo), dentre outras a????es que n??o foram muito bem-sucedidas na condu????o doplanejamento, do controle e da finaliza????o do projeto. O modelo aqui proposto ?? adequado a hospitais que enfrentam dificuldades na identifica????o de requisitos, nasader??ncias e nas fases de implanta????o para a entrega do projeto com os profissionais treinados e a ferramenta funcionando de acordo com os m??dulos adquiridos.Os resultadosdemonstraramque, ao se identificar e mitigar os riscos dos principais fatores cr??ticos de sucesso na implanta????o de uma ERP, as necessidades de mudan??a nas opera????es e como ser??o gerenciadas as ??reas,surgem tamb??m oportunidades de melhoria aos meios de comunica????ocorporativos, de melhor direcionamento dos fluxos de informa????o, de acessibilidade dos dados em tempo real, de integra????o dos dados entre os setores do hospital e de modelagens de novos processos operacionais, tornando assim a estrutura mais flex??vel e din??mica para futuras tomadas de decis??o.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2017-03-01T20:31:35Z No. of bitstreams: 1 Elisangela dos Santos Nunes.pdf: 1747633 bytes, checksum: b406353d01f3509312150444d1b69624 (MD5)Made available in DSpace on 2017-03-01T20:31:35Z (GMT). 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dc.title.por.fl_str_mv Implanta????o de ERP em uma institui????o hospitalar: desafios e mudan??as necess??rias
dc.title.alternative.eng.fl_str_mv ERP implantation in a hospital institution: challenges and changes needed
title Implanta????o de ERP em uma institui????o hospitalar: desafios e mudan??as necess??rias
spellingShingle Implanta????o de ERP em uma institui????o hospitalar: desafios e mudan??as necess??rias
Nunes, Elisangela dos Santos
gest??o hospitalar
ERP
gest??o de processos
gest??o de projetos
hospital management
ERP
process management
project management
ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS
title_short Implanta????o de ERP em uma institui????o hospitalar: desafios e mudan??as necess??rias
title_full Implanta????o de ERP em uma institui????o hospitalar: desafios e mudan??as necess??rias
title_fullStr Implanta????o de ERP em uma institui????o hospitalar: desafios e mudan??as necess??rias
title_full_unstemmed Implanta????o de ERP em uma institui????o hospitalar: desafios e mudan??as necess??rias
title_sort Implanta????o de ERP em uma institui????o hospitalar: desafios e mudan??as necess??rias
author Nunes, Elisangela dos Santos
author_facet Nunes, Elisangela dos Santos
author_role author
dc.contributor.advisor1.fl_str_mv Lopes, Evandro Luiz
dc.contributor.advisor-co1.fl_str_mv Assis, Sonia Francisca Monken de
dc.contributor.referee1.fl_str_mv Lopes, Evandro Luiz
dc.contributor.referee2.fl_str_mv Markus, Kleber
dc.contributor.referee3.fl_str_mv Assis, Sonia Francisca Monken de
dc.contributor.referee4.fl_str_mv Gallo, Paulo Rog??rio
dc.contributor.referee5.fl_str_mv Bittar, Olimpio Jos?? Viana Nogueira
dc.contributor.authorLattes.fl_str_mv http://lattes.cnpq.br/3377931465802079
dc.contributor.author.fl_str_mv Nunes, Elisangela dos Santos
contributor_str_mv Lopes, Evandro Luiz
Assis, Sonia Francisca Monken de
Lopes, Evandro Luiz
Markus, Kleber
Assis, Sonia Francisca Monken de
Gallo, Paulo Rog??rio
Bittar, Olimpio Jos?? Viana Nogueira
dc.subject.por.fl_str_mv gest??o hospitalar
ERP
gest??o de processos
gest??o de projetos
topic gest??o hospitalar
ERP
gest??o de processos
gest??o de projetos
hospital management
ERP
process management
project management
ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS
dc.subject.eng.fl_str_mv hospital management
ERP
process management
project management
dc.subject.cnpq.fl_str_mv ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS
description Aiming at identifying the challenges and necessary changes when implementing ERP (Enterprise Resource Planning) software in hospital environments, as well as at minimizing future user insecurities toward the system, this paper accompanied the implementation process of an ERP from the alignment of operational processes all the way through to the delivery of a working tool suitable for all different areas of the hospital selected. Usually, upon deciding to acquire a system to automate certain operational processes, a client deals with insecurities toward the chosen tool???s assertiveness, the processes being modeled and the interactive capabilities for both internal and external clients. Asides from this and other such challenges, this study seeks to identify which changes are necessary to insure the implementation occurs with minimal issue, impacting administrative and assistance operations positively, as well as having all hired modules be implemented fully and successfully. Applying the research-action methodology allowed for the identification of the different stages of implementation, and for the details of the necessary changes to be made as the project advances (initially not accounted for in the scope of this paper) ??? these can be sited among other such less successful actions taken during the planning, controlling and finalizing stages of this project. The model offered here is suitable to hospitals that face difficulties in identifying requirements in adhering and implementation stages that are necessary for the delivery of a fully installed, working tool that can be used by trained professionals able to operate all acquired modules. Results show that, upon identifying and mitigating risks surrounding the key success aspects of such an implementation process as well as the necessary changes to operations and area management, the company is presented with improvement opportunities to corporate communications, better direction to information flow, better access to real time data and better integration of the different areas of the hospital, as well as potential new models for operational processes that, together, have the ability to create a more flexible and dynamic structure for future decision making processes.
publishDate 2016
dc.date.issued.fl_str_mv 2016-11-30
dc.date.accessioned.fl_str_mv 2017-03-01T20:31:35Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.citation.fl_str_mv Nunes, Elisangela dos Santos. Implanta????o de ERP em uma institui????o hospitalar: desafios e mudan??as necess??rias. 2016. 94 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo.
dc.identifier.uri.fl_str_mv http://bibliotecatede.uninove.br/handle/tede/1577
identifier_str_mv Nunes, Elisangela dos Santos. Implanta????o de ERP em uma institui????o hospitalar: desafios e mudan??as necess??rias. 2016. 94 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo.
url http://bibliotecatede.uninove.br/handle/tede/1577
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dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
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dc.publisher.none.fl_str_mv Universidade Nove de Julho
dc.publisher.program.fl_str_mv Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de
dc.publisher.initials.fl_str_mv UNINOVE
dc.publisher.country.fl_str_mv Brasil
dc.publisher.department.fl_str_mv Administra????o
publisher.none.fl_str_mv Universidade Nove de Julho
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