Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira
Autor(a) principal: | |
---|---|
Data de Publicação: | 2017 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da UCB |
Texto Completo: | https://bdtd.ucb.br:8443/jspui/handle/tede/2402 |
Resumo: | Research conducted by IPEA, in 2014, showed that 70% of Brazilian public institutions are in the early stages of implementing knowledge management - KM - and in this stage the KM is not able to produce benefits for the organization. Besides this low maturity index, there is little research on success cases in the implementation of KM in the Brazilian public administration. Faced with this scenario, this case study aims to investigate how the National Civil Aviation Agency (ANAC), an Brazilian federal public administration body, was successful in implementing knowledge transfer practices to improve the airworthiness certificate issuance process, reducing waiting time of issuing the certificate from 12 to 2.4 days. Thus, from a theoretical point of view, this study intends to compare the findings with the results of empirical studies found in the KM literature that indicates a positive relationship between KM, innovation and organizational performance. As a practical contribution, analyze how the implementation of knowledge transfer practices allowed a public organization to improve the performance of a critical process. |
id |
UCB_78bdf07aa10f7057109204ce657006f3 |
---|---|
oai_identifier_str |
oai:bdtd.ucb.br:tede/2402 |
network_acronym_str |
UCB |
network_name_str |
Biblioteca Digital de Teses e Dissertações da UCB |
spelling |
Batista, F??bio Ferreirahttp://lattes.cnpq.br/7904130973593141http://lattes.cnpq.br/5179944315636940Corr??a, Rony Figueredo2018-04-26T12:23:57Z2017-12-14CORR??A, Rony Figueredo. Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira. 2017. 102 f. Disserta????o (Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2017.https://bdtd.ucb.br:8443/jspui/handle/tede/2402Research conducted by IPEA, in 2014, showed that 70% of Brazilian public institutions are in the early stages of implementing knowledge management - KM - and in this stage the KM is not able to produce benefits for the organization. Besides this low maturity index, there is little research on success cases in the implementation of KM in the Brazilian public administration. Faced with this scenario, this case study aims to investigate how the National Civil Aviation Agency (ANAC), an Brazilian federal public administration body, was successful in implementing knowledge transfer practices to improve the airworthiness certificate issuance process, reducing waiting time of issuing the certificate from 12 to 2.4 days. Thus, from a theoretical point of view, this study intends to compare the findings with the results of empirical studies found in the KM literature that indicates a positive relationship between KM, innovation and organizational performance. As a practical contribution, analyze how the implementation of knowledge transfer practices allowed a public organization to improve the performance of a critical process.Pesquisa realizada pelo IPEA, em 2014, revelou que 70% das institui????es p??blicas brasileiras ainda encontram-se nos est??gios iniciais na implanta????o da gest??o do conhecimento ??? GC ??? e que neste est??gio a GC n??o ?? capaz de produzir benef??cios para a organiza????o. Al??m desse baixo ??ndice de maturidade, h?? pouca investiga????o sobre os casos de sucesso na implementa????o da GC na administra????o p??blica brasileira. Diante desse cen??rio, este estudo de caso tem o objetivo de investigar o como a Agencia Nacional de Avia????o Civil (ANAC), ??rg??o da administra????o p??blica federal brasileira, teve ??xito em implementar pr??ticas de transfer??ncia do conhecimento para melhorar o processo de emiss??o do certificado de aeronavegabilidade, reduzindo o prazo de espera da emiss??o do certificado de 12 para 2,4 dias. Assim, do ponto de vista te??rico, este estudo pretende comparar os achados com os resultados de estudos emp??ricos encontrados na literatura de GC que apontam uma rela????o positiva entre GC, inova????o e desempenho organizacional. Como contribui????o pr??tica, analisar como a implementa????o de pr??ticas de transfer??ncia do conhecimento permitiu a uma organiza????o p??blica melhorar o desempenho de um processo cr??tico.Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-04-26T12:23:27Z No. of bitstreams: 1 RonyFigueredoCorreaDissertacao2017.pdf: 1636822 bytes, checksum: 65d1806cf9a20a854e939b358e7f656f (MD5)Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-04-26T12:23:57Z (GMT) No. of bitstreams: 1 RonyFigueredoCorreaDissertacao2017.pdf: 1636822 bytes, checksum: 65d1806cf9a20a854e939b358e7f656f (MD5)Made available in DSpace on 2018-04-26T12:23:57Z (GMT). No. of bitstreams: 1 RonyFigueredoCorreaDissertacao2017.pdf: 1636822 bytes, checksum: 65d1806cf9a20a854e939b358e7f656f (MD5) Previous issue date: 2017-12-14application/pdfhttps://bdtd.ucb.br:8443/jspui/retrieve/5669/RonyFigueredoCorreaDissertacao2017.pdf.jpgporUniversidade Cat??lica de Bras??liaPrograma Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????oUCBBrasilEscola de Educa????o, Tecnologia e Comunica????oInova????o gerencialGest??o do conhecimentoDesempenho organizacionalTransfer??ncia do conhecimentoAg??ncia Nacional de Avia????o Civil - ANACOrganizational performanceManagement innovationKnowledge transferCNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAOGest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileirainfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da UCBinstname:Universidade Católica de Brasília (UCB)instacron:UCBLICENSElicense.txtlicense.txttext/plain; charset=utf-81844https://200.214.135.178:8443/jspui/bitstream/tede/2402/1/license.txt70b9d0ee11a17508752e2b6414fe48adMD51ORIGINALRonyFigueredoCorreaDissertacao2017.pdfRonyFigueredoCorreaDissertacao2017.pdfapplication/pdf1636822https://200.214.135.178:8443/jspui/bitstream/tede/2402/2/RonyFigueredoCorreaDissertacao2017.pdf65d1806cf9a20a854e939b358e7f656fMD52TEXTRonyFigueredoCorreaDissertacao2017.pdf.txtRonyFigueredoCorreaDissertacao2017.pdf.txttext/plain185328https://200.214.135.178:8443/jspui/bitstream/tede/2402/3/RonyFigueredoCorreaDissertacao2017.pdf.txtf7791a4505fa227c136fd54a2555870eMD53THUMBNAILRonyFigueredoCorreaDissertacao2017.pdf.jpgRonyFigueredoCorreaDissertacao2017.pdf.jpgimage/jpeg5737https://200.214.135.178:8443/jspui/bitstream/tede/2402/4/RonyFigueredoCorreaDissertacao2017.pdf.jpg10d5c5b9ffa02fff1f2843bb49514bd5MD54tede/24022018-04-27 01:05:01.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Biblioteca Digital de Teses e Dissertaçõeshttps://bdtd.ucb.br:8443/jspui/ |
dc.title.por.fl_str_mv |
Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira |
title |
Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira |
spellingShingle |
Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira Corr??a, Rony Figueredo Inova????o gerencial Gest??o do conhecimento Desempenho organizacional Transfer??ncia do conhecimento Ag??ncia Nacional de Avia????o Civil - ANAC Organizational performance Management innovation Knowledge transfer CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO |
title_short |
Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira |
title_full |
Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira |
title_fullStr |
Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira |
title_full_unstemmed |
Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira |
title_sort |
Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira |
author |
Corr??a, Rony Figueredo |
author_facet |
Corr??a, Rony Figueredo |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Batista, F??bio Ferreira |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/7904130973593141 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/5179944315636940 |
dc.contributor.author.fl_str_mv |
Corr??a, Rony Figueredo |
contributor_str_mv |
Batista, F??bio Ferreira |
dc.subject.por.fl_str_mv |
Inova????o gerencial Gest??o do conhecimento Desempenho organizacional Transfer??ncia do conhecimento Ag??ncia Nacional de Avia????o Civil - ANAC Organizational performance Management innovation Knowledge transfer |
topic |
Inova????o gerencial Gest??o do conhecimento Desempenho organizacional Transfer??ncia do conhecimento Ag??ncia Nacional de Avia????o Civil - ANAC Organizational performance Management innovation Knowledge transfer CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO |
dc.subject.cnpq.fl_str_mv |
CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO |
dc.description.abstract.eng.fl_txt_mv |
Research conducted by IPEA, in 2014, showed that 70% of Brazilian public institutions are in the early stages of implementing knowledge management - KM - and in this stage the KM is not able to produce benefits for the organization. Besides this low maturity index, there is little research on success cases in the implementation of KM in the Brazilian public administration. Faced with this scenario, this case study aims to investigate how the National Civil Aviation Agency (ANAC), an Brazilian federal public administration body, was successful in implementing knowledge transfer practices to improve the airworthiness certificate issuance process, reducing waiting time of issuing the certificate from 12 to 2.4 days. Thus, from a theoretical point of view, this study intends to compare the findings with the results of empirical studies found in the KM literature that indicates a positive relationship between KM, innovation and organizational performance. As a practical contribution, analyze how the implementation of knowledge transfer practices allowed a public organization to improve the performance of a critical process. |
dc.description.abstract.por.fl_txt_mv |
Pesquisa realizada pelo IPEA, em 2014, revelou que 70% das institui????es p??blicas brasileiras ainda encontram-se nos est??gios iniciais na implanta????o da gest??o do conhecimento ??? GC ??? e que neste est??gio a GC n??o ?? capaz de produzir benef??cios para a organiza????o. Al??m desse baixo ??ndice de maturidade, h?? pouca investiga????o sobre os casos de sucesso na implementa????o da GC na administra????o p??blica brasileira. Diante desse cen??rio, este estudo de caso tem o objetivo de investigar o como a Agencia Nacional de Avia????o Civil (ANAC), ??rg??o da administra????o p??blica federal brasileira, teve ??xito em implementar pr??ticas de transfer??ncia do conhecimento para melhorar o processo de emiss??o do certificado de aeronavegabilidade, reduzindo o prazo de espera da emiss??o do certificado de 12 para 2,4 dias. Assim, do ponto de vista te??rico, este estudo pretende comparar os achados com os resultados de estudos emp??ricos encontrados na literatura de GC que apontam uma rela????o positiva entre GC, inova????o e desempenho organizacional. Como contribui????o pr??tica, analisar como a implementa????o de pr??ticas de transfer??ncia do conhecimento permitiu a uma organiza????o p??blica melhorar o desempenho de um processo cr??tico. |
description |
Research conducted by IPEA, in 2014, showed that 70% of Brazilian public institutions are in the early stages of implementing knowledge management - KM - and in this stage the KM is not able to produce benefits for the organization. Besides this low maturity index, there is little research on success cases in the implementation of KM in the Brazilian public administration. Faced with this scenario, this case study aims to investigate how the National Civil Aviation Agency (ANAC), an Brazilian federal public administration body, was successful in implementing knowledge transfer practices to improve the airworthiness certificate issuance process, reducing waiting time of issuing the certificate from 12 to 2.4 days. Thus, from a theoretical point of view, this study intends to compare the findings with the results of empirical studies found in the KM literature that indicates a positive relationship between KM, innovation and organizational performance. As a practical contribution, analyze how the implementation of knowledge transfer practices allowed a public organization to improve the performance of a critical process. |
publishDate |
2017 |
dc.date.issued.fl_str_mv |
2017-12-14 |
dc.date.accessioned.fl_str_mv |
2018-04-26T12:23:57Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
status_str |
publishedVersion |
format |
masterThesis |
dc.identifier.citation.fl_str_mv |
CORR??A, Rony Figueredo. Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira. 2017. 102 f. Disserta????o (Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2017. |
dc.identifier.uri.fl_str_mv |
https://bdtd.ucb.br:8443/jspui/handle/tede/2402 |
identifier_str_mv |
CORR??A, Rony Figueredo. Gest??o da mem??ria organizacional com transfer??ncia do conhecimento e melhoria de um processo cr??tico: o caso de uma ag??ncia reguladora brasileira. 2017. 102 f. Disserta????o (Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2017. |
url |
https://bdtd.ucb.br:8443/jspui/handle/tede/2402 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Cat??lica de Bras??lia |
dc.publisher.program.fl_str_mv |
Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o |
dc.publisher.initials.fl_str_mv |
UCB |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
Escola de Educa????o, Tecnologia e Comunica????o |
publisher.none.fl_str_mv |
Universidade Cat??lica de Bras??lia |
dc.source.none.fl_str_mv |
reponame:Biblioteca Digital de Teses e Dissertações da UCB instname:Universidade Católica de Brasília (UCB) instacron:UCB |
instname_str |
Universidade Católica de Brasília (UCB) |
instacron_str |
UCB |
institution |
UCB |
reponame_str |
Biblioteca Digital de Teses e Dissertações da UCB |
collection |
Biblioteca Digital de Teses e Dissertações da UCB |
bitstream.url.fl_str_mv |
https://200.214.135.178:8443/jspui/bitstream/tede/2402/1/license.txt https://200.214.135.178:8443/jspui/bitstream/tede/2402/2/RonyFigueredoCorreaDissertacao2017.pdf https://200.214.135.178:8443/jspui/bitstream/tede/2402/3/RonyFigueredoCorreaDissertacao2017.pdf.txt https://200.214.135.178:8443/jspui/bitstream/tede/2402/4/RonyFigueredoCorreaDissertacao2017.pdf.jpg |
bitstream.checksum.fl_str_mv |
70b9d0ee11a17508752e2b6414fe48ad 65d1806cf9a20a854e939b358e7f656f f7791a4505fa227c136fd54a2555870e 10d5c5b9ffa02fff1f2843bb49514bd5 |
bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 MD5 MD5 |
repository.name.fl_str_mv |
|
repository.mail.fl_str_mv |
|
_version_ |
1724829777703993344 |