O Trein@ BNDES on-line como recurso comunicacional: um estudo das representa????es sociais na comunica????o organizacional
Autor(a) principal: | |
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Data de Publicação: | 2016 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da UCB |
Texto Completo: | https://bdtd.ucb.br:8443/jspui/handle/tede/2354 |
Resumo: | The proposed research in this dissertation sought to answer the question: which social representations of BNDES are built and activated by employees of accredited financial institutions? The descriptive and exploratory nature of the research is guided by theoretical framework of organisational and integrated communication, social representations and semiotics of still images as a method of analysing representations. The sample of the research included 196 employees of accredited financial institutions redistributors of BNDES resources. Data were collected through evocation questionnaire with two questions of free association with inductor terms, BNDES and Trein@ BNDES online, and an open question regarding the importance of the chosen free evocation. The questionnaire was sent by e-mail between 8th and 25th January 2016 to 1,500 employees who attended Trein@ online between 2014 and 2015. The EVOC software was used for analysing freely evoked words, and Bardin content analysis to considering the core of BNDES representation, as well as the answers related to the importance of evoked words. From the results, it was found that "development" is central to the representation of BNDES; that the peripheral elements, fostering, incentive, national, opportunity and solid, contribute to the positive structure of the representation; and that attributes identified by both semiotic and content analyses are anchored to the institutional discourse. It follows that the representation of BNDES is aligned with its mission and organisational discourse and that Trein@ BNDES online acts as a communication resource to employees of accredited financial institutions in order that they may formulate representations regarding BNDES and the role it plays as long-term financing institution especially for micro, small and medium enterprises. |
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Silva, Lu??za M??nica Assis dahttp://lattes.cnpq.br/5767282428459292http://lattes.cnpq.br/0913951505445603Costa, Alcidina Magalh??es da Cunha2018-01-25T11:44:55Z2016-03-14COSTA, Alcidina Magalh??es da Cunha. O Trein@ BNDES on-line como recurso comunicacional: um estudo das representa????es sociais na comunica????o organizacional. 2016. 159 f. Disserta????o (Programa Stricto Sensu em Comunica????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2016.https://bdtd.ucb.br:8443/jspui/handle/tede/2354The proposed research in this dissertation sought to answer the question: which social representations of BNDES are built and activated by employees of accredited financial institutions? The descriptive and exploratory nature of the research is guided by theoretical framework of organisational and integrated communication, social representations and semiotics of still images as a method of analysing representations. The sample of the research included 196 employees of accredited financial institutions redistributors of BNDES resources. Data were collected through evocation questionnaire with two questions of free association with inductor terms, BNDES and Trein@ BNDES online, and an open question regarding the importance of the chosen free evocation. The questionnaire was sent by e-mail between 8th and 25th January 2016 to 1,500 employees who attended Trein@ online between 2014 and 2015. The EVOC software was used for analysing freely evoked words, and Bardin content analysis to considering the core of BNDES representation, as well as the answers related to the importance of evoked words. From the results, it was found that "development" is central to the representation of BNDES; that the peripheral elements, fostering, incentive, national, opportunity and solid, contribute to the positive structure of the representation; and that attributes identified by both semiotic and content analyses are anchored to the institutional discourse. It follows that the representation of BNDES is aligned with its mission and organisational discourse and that Trein@ BNDES online acts as a communication resource to employees of accredited financial institutions in order that they may formulate representations regarding BNDES and the role it plays as long-term financing institution especially for micro, small and medium enterprises.A pesquisa proposta nesta disserta????o procurou responder ?? pergunta: quais representa????es sociais do BNDES s??o constru??das e ativadas pelos funcion??rios de institui????es financeiras credenciadas? De natureza descritivo-explorat??ria, a pesquisa ?? pautada por aportes te??ricos da comunica????o organizacional e integrada, representa????es sociais e semi??tica de imagens paradas como m??todo de an??lise das representa????es. Participaram 196 funcion??rios de institui????es financeiras credenciadas repassadoras de recursos do BNDES. Os dados foram coletados por meio de question??rio de evoca????o, com duas perguntas de livre associa????o aos termos indutores, BNDES e Trein@ BNDES on-line, e uma pergunta aberta referente ?? import??ncia da livre evoca????o, enviado por correio eletr??nico, entre 8 e 25 de janeiro de 2016, a 1.500 funcion??rios que cursaram o Trein@ on-line entre 2014 e 2015. Utilizou-se o programa EVOC para an??lise das palavras livremente evocadas e an??lise de conte??do de Bardin para an??lise do n??cleo central da representa????o do BNDES e das respostas acerca da import??ncia das palavras evocadas. A partir dos resultados obtidos, constatou-se que ???desenvolvimento??? ?? elemento central da representa????o do BNDES; que elementos perif??ricos, fomento, incentivo, nacional, oportunidade e s??lido, contribuem para a estrutura positiva da representa????o; e que atributos identificados pela an??lise semi??tica e pela an??lise de conte??do est??o ancorados ao discurso institucional. Concluiu-se que a representa????o do BNDES est?? alinhada ?? miss??o e ao discurso do Banco e que o Trein@ BNDES on-line atua como recurso comunicacional para que funcion??rios de institui????es financeiras credenciadas construam representa????es referentes ao BBNDES e ao papel que exerce como financiador de longo prazo, especialmente para micro, pequena e m??dia empresas.Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-01-25T11:44:46Z No. of bitstreams: 1 AlcidinaMagalhaesdaCunhaCostaDissertacao2016.pdf: 11181313 bytes, checksum: 7ec2bb4c601cb6a0437039e7d555db12 (MD5)Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-01-25T11:44:55Z (GMT) No. of bitstreams: 1 AlcidinaMagalhaesdaCunhaCostaDissertacao2016.pdf: 11181313 bytes, checksum: 7ec2bb4c601cb6a0437039e7d555db12 (MD5)Made available in DSpace on 2018-01-25T11:44:55Z (GMT). No. of bitstreams: 1 AlcidinaMagalhaesdaCunhaCostaDissertacao2016.pdf: 11181313 bytes, checksum: 7ec2bb4c601cb6a0437039e7d555db12 (MD5) Previous issue date: 2016-03-14application/pdfhttps://bdtd.ucb.br:8443/jspui/retrieve/5475/AlcidinaMagalhaesdaCunhaCostaDissertacao2016.pdf.jpgporUniversidade Cat??lica de Bras??liaPrograma Strictu Sensu em Comunica????oUCBBrasilEscola de Educa????o, Tecnologia e Comunica????oComunica????o organizacionalRepresenta????es sociaisCNPQ::CIENCIAS SOCIAIS APLICADAS::COMUNICACAOO Trein@ BNDES on-line como recurso comunicacional: um estudo das representa????es sociais na comunica????o organizacionalinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da UCBinstname:Universidade Católica de Brasília (UCB)instacron:UCBLICENSElicense.txtlicense.txttext/plain; charset=utf-82048https://200.214.135.178:8443/jspui/bitstream/tede/2354/1/license.txt76cd1e6bdecb11e4b12c81d5fe0f87b3MD51ORIGINALAlcidinaMagalhaesdaCunhaCostaDissertacao2016.pdfAlcidinaMagalhaesdaCunhaCostaDissertacao2016.pdfapplication/pdf11181313https://200.214.135.178:8443/jspui/bitstream/tede/2354/2/AlcidinaMagalhaesdaCunhaCostaDissertacao2016.pdf7ec2bb4c601cb6a0437039e7d555db12MD52TEXTAlcidinaMagalhaesdaCunhaCostaDissertacao2016.pdf.txtAlcidinaMagalhaesdaCunhaCostaDissertacao2016.pdf.txttext/plain274982https://200.214.135.178:8443/jspui/bitstream/tede/2354/3/AlcidinaMagalhaesdaCunhaCostaDissertacao2016.pdf.txt88880aed38c85333bda1a5df2f9468d5MD53THUMBNAILAlcidinaMagalhaesdaCunhaCostaDissertacao2016.pdf.jpgAlcidinaMagalhaesdaCunhaCostaDissertacao2016.pdf.jpgimage/jpeg6277https://200.214.135.178:8443/jspui/bitstream/tede/2354/4/AlcidinaMagalhaesdaCunhaCostaDissertacao2016.pdf.jpg36e8d80cab36a2a4ea5e06b7933f81faMD54tede/23542019-09-10 11:36:28.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Biblioteca Digital de Teses e Dissertaçõeshttps://bdtd.ucb.br:8443/jspui/ |
dc.title.por.fl_str_mv |
O Trein@ BNDES on-line como recurso comunicacional: um estudo das representa????es sociais na comunica????o organizacional |
title |
O Trein@ BNDES on-line como recurso comunicacional: um estudo das representa????es sociais na comunica????o organizacional |
spellingShingle |
O Trein@ BNDES on-line como recurso comunicacional: um estudo das representa????es sociais na comunica????o organizacional Costa, Alcidina Magalh??es da Cunha Comunica????o organizacional Representa????es sociais CNPQ::CIENCIAS SOCIAIS APLICADAS::COMUNICACAO |
title_short |
O Trein@ BNDES on-line como recurso comunicacional: um estudo das representa????es sociais na comunica????o organizacional |
title_full |
O Trein@ BNDES on-line como recurso comunicacional: um estudo das representa????es sociais na comunica????o organizacional |
title_fullStr |
O Trein@ BNDES on-line como recurso comunicacional: um estudo das representa????es sociais na comunica????o organizacional |
title_full_unstemmed |
O Trein@ BNDES on-line como recurso comunicacional: um estudo das representa????es sociais na comunica????o organizacional |
title_sort |
O Trein@ BNDES on-line como recurso comunicacional: um estudo das representa????es sociais na comunica????o organizacional |
author |
Costa, Alcidina Magalh??es da Cunha |
author_facet |
Costa, Alcidina Magalh??es da Cunha |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Silva, Lu??za M??nica Assis da |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/5767282428459292 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/0913951505445603 |
dc.contributor.author.fl_str_mv |
Costa, Alcidina Magalh??es da Cunha |
contributor_str_mv |
Silva, Lu??za M??nica Assis da |
dc.subject.por.fl_str_mv |
Comunica????o organizacional Representa????es sociais |
topic |
Comunica????o organizacional Representa????es sociais CNPQ::CIENCIAS SOCIAIS APLICADAS::COMUNICACAO |
dc.subject.cnpq.fl_str_mv |
CNPQ::CIENCIAS SOCIAIS APLICADAS::COMUNICACAO |
dc.description.abstract.eng.fl_txt_mv |
The proposed research in this dissertation sought to answer the question: which social representations of BNDES are built and activated by employees of accredited financial institutions? The descriptive and exploratory nature of the research is guided by theoretical framework of organisational and integrated communication, social representations and semiotics of still images as a method of analysing representations. The sample of the research included 196 employees of accredited financial institutions redistributors of BNDES resources. Data were collected through evocation questionnaire with two questions of free association with inductor terms, BNDES and Trein@ BNDES online, and an open question regarding the importance of the chosen free evocation. The questionnaire was sent by e-mail between 8th and 25th January 2016 to 1,500 employees who attended Trein@ online between 2014 and 2015. The EVOC software was used for analysing freely evoked words, and Bardin content analysis to considering the core of BNDES representation, as well as the answers related to the importance of evoked words. From the results, it was found that "development" is central to the representation of BNDES; that the peripheral elements, fostering, incentive, national, opportunity and solid, contribute to the positive structure of the representation; and that attributes identified by both semiotic and content analyses are anchored to the institutional discourse. It follows that the representation of BNDES is aligned with its mission and organisational discourse and that Trein@ BNDES online acts as a communication resource to employees of accredited financial institutions in order that they may formulate representations regarding BNDES and the role it plays as long-term financing institution especially for micro, small and medium enterprises. |
dc.description.abstract.por.fl_txt_mv |
A pesquisa proposta nesta disserta????o procurou responder ?? pergunta: quais representa????es sociais do BNDES s??o constru??das e ativadas pelos funcion??rios de institui????es financeiras credenciadas? De natureza descritivo-explorat??ria, a pesquisa ?? pautada por aportes te??ricos da comunica????o organizacional e integrada, representa????es sociais e semi??tica de imagens paradas como m??todo de an??lise das representa????es. Participaram 196 funcion??rios de institui????es financeiras credenciadas repassadoras de recursos do BNDES. Os dados foram coletados por meio de question??rio de evoca????o, com duas perguntas de livre associa????o aos termos indutores, BNDES e Trein@ BNDES on-line, e uma pergunta aberta referente ?? import??ncia da livre evoca????o, enviado por correio eletr??nico, entre 8 e 25 de janeiro de 2016, a 1.500 funcion??rios que cursaram o Trein@ on-line entre 2014 e 2015. Utilizou-se o programa EVOC para an??lise das palavras livremente evocadas e an??lise de conte??do de Bardin para an??lise do n??cleo central da representa????o do BNDES e das respostas acerca da import??ncia das palavras evocadas. A partir dos resultados obtidos, constatou-se que ???desenvolvimento??? ?? elemento central da representa????o do BNDES; que elementos perif??ricos, fomento, incentivo, nacional, oportunidade e s??lido, contribuem para a estrutura positiva da representa????o; e que atributos identificados pela an??lise semi??tica e pela an??lise de conte??do est??o ancorados ao discurso institucional. Concluiu-se que a representa????o do BNDES est?? alinhada ?? miss??o e ao discurso do Banco e que o Trein@ BNDES on-line atua como recurso comunicacional para que funcion??rios de institui????es financeiras credenciadas construam representa????es referentes ao BBNDES e ao papel que exerce como financiador de longo prazo, especialmente para micro, pequena e m??dia empresas. |
description |
The proposed research in this dissertation sought to answer the question: which social representations of BNDES are built and activated by employees of accredited financial institutions? The descriptive and exploratory nature of the research is guided by theoretical framework of organisational and integrated communication, social representations and semiotics of still images as a method of analysing representations. The sample of the research included 196 employees of accredited financial institutions redistributors of BNDES resources. Data were collected through evocation questionnaire with two questions of free association with inductor terms, BNDES and Trein@ BNDES online, and an open question regarding the importance of the chosen free evocation. The questionnaire was sent by e-mail between 8th and 25th January 2016 to 1,500 employees who attended Trein@ online between 2014 and 2015. The EVOC software was used for analysing freely evoked words, and Bardin content analysis to considering the core of BNDES representation, as well as the answers related to the importance of evoked words. From the results, it was found that "development" is central to the representation of BNDES; that the peripheral elements, fostering, incentive, national, opportunity and solid, contribute to the positive structure of the representation; and that attributes identified by both semiotic and content analyses are anchored to the institutional discourse. It follows that the representation of BNDES is aligned with its mission and organisational discourse and that Trein@ BNDES online acts as a communication resource to employees of accredited financial institutions in order that they may formulate representations regarding BNDES and the role it plays as long-term financing institution especially for micro, small and medium enterprises. |
publishDate |
2016 |
dc.date.issued.fl_str_mv |
2016-03-14 |
dc.date.accessioned.fl_str_mv |
2018-01-25T11:44:55Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
status_str |
publishedVersion |
format |
masterThesis |
dc.identifier.citation.fl_str_mv |
COSTA, Alcidina Magalh??es da Cunha. O Trein@ BNDES on-line como recurso comunicacional: um estudo das representa????es sociais na comunica????o organizacional. 2016. 159 f. Disserta????o (Programa Stricto Sensu em Comunica????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2016. |
dc.identifier.uri.fl_str_mv |
https://bdtd.ucb.br:8443/jspui/handle/tede/2354 |
identifier_str_mv |
COSTA, Alcidina Magalh??es da Cunha. O Trein@ BNDES on-line como recurso comunicacional: um estudo das representa????es sociais na comunica????o organizacional. 2016. 159 f. Disserta????o (Programa Stricto Sensu em Comunica????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2016. |
url |
https://bdtd.ucb.br:8443/jspui/handle/tede/2354 |
dc.language.iso.fl_str_mv |
por |
language |
por |
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info:eu-repo/semantics/openAccess |
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openAccess |
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Universidade Cat??lica de Bras??lia |
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Programa Strictu Sensu em Comunica????o |
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UCB |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
Escola de Educa????o, Tecnologia e Comunica????o |
publisher.none.fl_str_mv |
Universidade Cat??lica de Bras??lia |
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