COMPETÊNCIAS INDIVIDUAIS: UM ESTUDO DA PRÁTICA PROFISSIONAL DE SERVIDORES PÚBLICOS DO MUNICÍPIO DE CANDÓI (PR)

• Autor(a) principal: AMARAL, LUIZ ANDRÉ
• Data de Publicação: 2018
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações do UNICENTRO
• Texto Completo: http://tede.unicentro.br:8080/jspui/handle/jspui/909
• topic: Teoria da Agência; Competências Individuais; Teoria Institucional; Agency Theory; Individual Competences; Institutional Theory; Teoría de la Agencia; Competencias Individuales; Teoría Institucional; CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO

The study aimed to identify and evaluate the individual competences necessary for the practices of the municipal civil servant professionals. It is a descriptive and exploratory research with a qualitative approach. The survey was applied to civil servants of the Candói (PR), who are responsible for the management of the SIM/AM System Modules of the TCE/PR. A script for 20 semi-structured individual interviews and a semi-structured questionnaire were used as research tools, carried out in two phases. Phase 1, to characterize the interviewees and identify the competencies from the perception of 9 management servers of 10 modules, 7 team member servers who work in the 9 work groups, 3 immediate supervisors and 1 TCE/PR server, besides the competencies identified through CBO and MEC, according to the respective professional classes and academic training indicated by managers. Phase 2, to perform the 360º assessment of the competencies identified in phase 1. Within the scope of analysis, it was also sought to identify the gaps of competencies identified and evaluated, as well as the level of institutionalization of the professional practices adopted by managers. In the information presentation and analysis documentary analysis and of the content were used. Regarding the results, it was identified the domain (delivery) of 2.74 in the individual technical competences and 2.94 in the behavioral ones. Considering the totality of the modules, 68.75% of the assessments pointed to the levels “attends” or “exceeds” in the technical competencies and 85% in the behavioral ones. In this scenario, there is margin for improving behavioral competences, but, above all, it is necessary to improve the technical ones. The behavioral competences that presented the highest incidence of evaluations above than the level “attends” and “exceeds”, were: Communication and Organization; in the technical competences, Audit Knowledge, Computer Science Knowledge and Calculation Knowledge were the verified ones. The 360º evaluations also brought to light the fact that modules Cadastral Tables, Public Works and Patrimony, should be prioritized in promoting professional development and qualification. The research revealed the occurrence of gaps in technical competences in relation to all modules. In the behavioral ones, except for the Bidding, Internal Control and Tax modules, all others presented gaps. Finally, in general, it was possible to observe that the process of institutionalization of new practices is taking place in the organization, presenting a moderate stage of habitualization and objectification and low sedimentation. It is observed that in this process, the occurrence of coercive, normative and mimetic isomorphism occurs.