A capacitação como estratégia para o desenvolvimento das Capacidades Dinâmicas em cooperativas de crédito

• Autor(a) principal: Dalacosta, Rosiane
• Data de Publicação: 2017
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações do UNICENTRO
• Texto Completo: http://tede.unicentro.br:8080/jspui/handle/jspui/1417
• topic: Capacidades Dinâmicas; Capacitação; Estratégia; Dynamic capabilities; Training; Strategy; Capacidades Dinámicas; Capacitación; Estrategia; CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO

The current context of organizations demands and makes them to be constantly seeking strategies to become competitive compared to their competitors. One of the strategies for this purpose is pooling their resources and skills, so that they reconfigure, renew and recreate, developing new capabilities and better responses to unstable and dynamic environments. This phenomenon is called Dynamic Capabilities (DCs). In this context, this study aimed to understand if developing DCs in the Cresol Baser System occurs through training employees. Based on this objective, with regard to the methodology, this study was a descriptive case study. In this way, a qualitative methodological approach was chosen, with an analysis focused on the content through two axes, being them: a) strategy; and b) DCs - supported by the analysis subcategories - adaptive capacity, absorption capacity and innovation capacity. In the first stage, a scientific bibliographical research was carried out, in order to create a theoretical support for such research. In turn, the second stage of this study occurred through a field research, which made use of a script of a documentary research, observation and semi structured interviews. The interviews were applied to two groups of the organization which was searched, where in the group A were the strategists of the organization, and in the group B, the target audience for the training offered by it, totaling 11 interviewees. After the collection of the target data of the research, a thematic categorical analysis was performed, and which focused on the content. Through these results, it is concluded that as a strategy, the Cresol Baser System has maintained over the years several actions related to training, and currently develops a training course grid with several courses besides developing courses with external partners. As the organization grows and expands, their training follows this trend both in distance education program (DLP) and in issues aimed at improving the skills of its professionals. In addition, with these interviews, it was evident that training is an instrument for the recognition and incorporation of new attitudes, through internal and external resources, generating performance improvement of daily activities. It has also been realized that through training it is possible to recognize new knowledge, which generates learning by giving awareness to the need for change. However, still on this topic, the cultural and regional characteristics of the environment and the professional practice time, in some cases, have a direct impact on the absorption and subsequent application of new learning. Finally, it was observed that not all the information from training courses are innovative, pooling new and current information provides the conditions for innovative behaviors to be adopted. The results show that there are several behaviors that indicate the development and existence of DCs in the Cresol Baser System through training courses. Therefore, the main contribution of this dissertation to the Cresol Baser System was that training is a process that generates a set of organizational skills and abilities, making it a competitive differential of the organization.